• Convert complex product briefs and technical documentation into digestible, high-impact enablement programs and assets for Sales and CS. • Serve as the strategic connective tissue between Product, Solution Consulting, Strategy Consulting, and Product Marketing (PMM). • Apply strong L&D methodologies to design learning paths, certification programs, and interactive workshops that ensure product knowledge actually sticks. • Leverage AI tooling (LLMs, agentic solutions, and automation) to build content, generate training materials, and scale enablement across the organization. • Work hand-in-hand with Solution Consultants to distill advanced technical features into clear, value-oriented customer use cases

Role Description As the Manager, GTM Strategy & Operations, you'll play a central role in how Square's global Sales organization plans, prioritizes, and executes. You'll pair strategic depth with operational rigor to turn business priorities into results. This is a builder's role at the intersection of GTM strategy, revenue operations, and cross-functional execution. You'll own complex, multi-stakeholder workstreams end-to-end, from problem framing through analysis, alignment, and shipped outcomes. You'll serve as a trusted voice in Sales planning, bringing an independent point of view on where our GTM motion needs to evolve. You will report to the Director of GTM Strategy & Operations, Global Sales. Responsibilities - Sales GTM Strategy & Planning: - Partner with Sales leadership and Finance to shape the GTM strategy for the Sales organization, including segmentation, territory design, coverage models, and rep engagement frameworks. - Own complex, cross-functional strategic initiatives end-to-end: problem framing, business case, stakeholder alignment, execution, and post-launch measurement. - Size opportunities and build data-driven investment cases that inform capacity planning, incentive design, and where Square directs Sales resources. - Performance & Productivity Insights: - Analyze Sales funnel data to diagnose performance gaps and surface initiatives that improve contact-to-close rates, deal velocity, and quota attainment. - Partner with Analytics and Finance to define KPIs, stand up dashboards, and operate the WBR/MBR cadence that keeps Sales leadership close to the business. - Translate complex analyses into rigorous performance narratives and actionable recommendations that inform leadership decisions. - Cross-Functional Execution & Program Management: - Lead cross-functional workstreams across Sales, Marketing, Product, Engineering, Analytics, and Finance, driving clarity, alignment, and structure through ambiguity. - Translate business goals into clear technical requirements (PRDs/BRDs) and partner with technical teams to deliver programs on time and to spec. - Break large, multi-quarter initiatives into pilots and iterations; manage the roadmap in collaboration with leadership and cross-functional partners. - AI, Automation & Process Innovation: - Identify and champion AI-native opportunities to increase Sales productivity across prospecting, lead scoring, deal support, and rep workflow automation. - Partner with CRM, Systems, and Engineering on the design of process, policy, and system architecture, including routing, SLAs, rules of engagement, and handoffs. - Stay at the frontier of AI-native GTM tooling and bring proven new approaches into the team's playbook. Qualifications - 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally within SaaS, FinTech, or high-growth technology. - A track record of owning complex, cross-functional strategic initiatives end-to-end — from problem framing through analysis, stakeholder alignment, execution, and measurement. - Strong commercial instincts and comfort tying operational decisions to revenue outcomes, funnel health, and rep productivity. - Comfort with ambiguity and a low-ego, ownership mindset: no task is too small, and you're motivated to build the operating system behind a world-class Sales organization. - Excellent communication and stakeholder skills: you can influence senior partners without direct authority and keep cross-functional teams aligned through ambiguity. - Hands-on experience with CRM, BI, and data warehouse tools (e.g., Salesforce, Looker, Snowflake, or equivalents) — able to pull data, translate it into insights, and make it useful for Sales leaders. Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning

• Own the go-to-market tech stack end-to-end, starting with HubSpot as the source of truth and extending through prospecting, forecasting, enablement, and analytics tools. • Run weekly, monthly, and quarterly forecast calls, and turn a messy pipeline into a defensible number that the CRO and CEO can put in front of the board. • Design territories, quotas, and comp plans that actually motivate the right behavior, and revisit them when the data says they aren't working. • Build the reporting layer that tells leadership what is really happening, including pipeline coverage, conversion rates by stage, win rates by segment, and rep-level performance against ramp. • Instrument the sales process so every deal leaves an evidence trail, and lead the deal reviews where that evidence gets pressure-tested. • Partner with marketing on lead flow, attribution, and pipeline handoff, so both sides are arguing from the same dataset rather than from feelings. • Manage the RevOps roadmap and, over time, hire and lead a small team underneath you.

Role Description As a Sales Operations Specialist – Independent Retail, you’ll be part of our DEWALT Sales Operations team working as a remote employee. You’ll get to: - Manage parts order flow within Infor ERP and SalesForce while maintaining operational integrity. - Maintain accurate product information, availability, and pricing on the Dealer Community platform. - Collaborate with the Channel Marketing Team to implement and execute effective sales programs. - Partner closely with Sales Coordinators to ensure precise order entry and processing. - Work cross-functionally with multiple teams to support program execution and resolve issues quickly. - Manage Dealer Community cases efficiently while delivering exceptional service to Dealers and the Sales Team. - Support the execution of the parts business within the Dealer Community and SalesForce platform. - Help drive seamless and efficient operations that directly support sales success. Qualifications - Three or more years of experience in data management and customer support. - Strong organizational skills with meticulous attention to detail. - Proven ability to manage multiple projects and meet deadlines in a fast-paced environment. - Proficiency in SalesForce and Infor, along with a willingness to learn and evolve with business needs. - A proactive, support-oriented mindset with strong accountability, urgency, adaptability, and a passion for enhancing user experience. Benefits - Competitive salary and a great benefits plan, including medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. - Discounts on Stanley Black & Decker tools and other partner programs. - Career paths aren’t linear; opportunities to grow and develop skills along multiple career paths. - Access to a wealth of learning resources, including our digital learning portal and Lean Academy. - An inclusive culture that respects and embraces differences. - Opportunities to make positive changes in local communities through volunteerism and sustainable practices. Company Description We’re the World’s largest tool company, industry visionaries solving problems and advancing the manufacturing trade through innovative technology. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers and greater environmental and social value to our planet.