GAN

• Oversee key general accounting functions, including accounts receivable, sales invoicing, revenue recognition, royalties, and cost of sales. • Lead the transactional month-end close process, including reviewing and approving journal entries. • Review balance sheet reconciliations to ensure accuracy and completeness. • Take ownership of revenue accounting and sales invoicing, ensuring revenues and cost of sales are recorded accurately and in accordance with accounting standards. • Review month-end financial results, identify discrepancies, and recommend or implement necessary corrections. • Prepare and review variance analyses for profit and loss accounts, providing meaningful insights into financial performance. • Ensure accounting processes and procedures are consistently followed and remain compliant with company policies and accounting standards. • Support quarterly reviews, year-end financial audits, and annual internal control audits by preparing documentation and responding to auditor requests. • Partner closely with the Client Success, Sales, and Development teams to support business operations and provide financial guidance. • Evaluate existing accounting processes, identify opportunities for improvement, and lead initiatives to enhance efficiency, accuracy, and internal controls. • Collaborate with shared services teams and cross-functional stakeholders to improve reporting and streamline financial operations. • Perform special projects and other duties as assigned.

• Supervise and provide day-to-day guidance to two Accounts Payable team members within the shared services organization. • Own the end-to-end Accounts Payable function, ensuring efficient, accurate, and timely processing of vendor invoices and payments. • Monitor daily transactional activities to ensure compliance with company policies, procedures, and internal controls. • Oversee supplier invoice processing in Concur, including workflow management and business approval. • Ensure invoices are accurately coded to support financial reporting, cost analysis, and departmental budget tracking. • Process weekly vendor payments through BACS and international wire transfers. • Partner with business teams to facilitate purchase order creation and support procurement activities. • Assist with daily and weekly cash management activities, including monitoring Group bank accounts. • Ensure all vendor payments and customer receipts are accurately recorded in Microsoft Dynamics 365 (D365) on a weekly and monthly basis. • Prepare and reconcile Group bank accounts for both the UK and U.S. entities. • Prepare and reconcile Accounts Payable balances for the UK and U.S., including monitoring and resolving aged items. • Oversee employee Travel & Expense (T&E) processing within Concur and generate ad hoc reporting as needed. • Support quarterly reviews, interim testing, and annual audits by preparing documentation and responding to auditor requests. • Ensure new vendor and employee records are created in accordance with established internal controls. • Partner with Concur and Microsoft Dynamics 365 consultants to troubleshoot issues, implement system enhancements, and improve Accounts Payable and related transactional processes. • Identify opportunities to improve processes, strengthen controls, and increase the efficiency of the Accounts Payable function.

• Serve as the primary point of contact and trusted advisor for assigned customer accounts, building strong relationships with key stakeholders and fostering effective communication between customers and internal teams. • Manage the full lifecycle of customer initiatives, including onboarding, implementation, feature development, testing, launches, and post-launch support, ensuring projects are delivered on time, within scope, and in compliance with quality standards. • Coordinate cross-functional teams to drive successful project execution, balancing customer expectations, business priorities, and operational requirements. • Monitor customer satisfaction, performance metrics, and key performance indicators (KPIs), providing regular updates on project status, product roadmaps, and open issues. • Identify opportunities for account growth, increased product adoption, and value-added solutions that support long-term customer success. • Partner closely with Product, Engineering, Delivery, Customer Support, and other internal teams to resolve issues, communicate risks and mitigation strategies, and champion customer feedback to drive continuous improvement. • Lead customer and internal meetings, including project kickoffs, training sessions, status meetings, and business reviews, ensuring clear communication and alignment among all stakeholders. • Maintain accurate project documentation, customer records, knowledge bases, and communication materials to support transparency, efficiency, and successful customer outcomes.

• Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience. • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services. • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations. • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products. • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns. • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions. • Contribute to the testing process for new products and services, ensuring a seamless rollout.

• Serve as the subject matter expert and primary administrator for our HRIS systems, including HiBob • Manage system configurations, automations, integrations, and workflows across the employee lifecycle • Build and maintain dashboards and reports related to headcount, attrition, workforce planning, and people analytics • Conduct regular data audits and system clean-ups to ensure data integrity and accuracy across platforms • Audit onboarding data between HiBob and Paycom to identify and resolve discrepancies • Develop standard and ad hoc HR reports to support business and leadership needs • Identify opportunities to automate manual processes and improve operational efficiency • Create and maintain SOPs, job aids, training materials, and user communications • Maintain the job description catalog within HiBob to ensure accuracy across roles and locations • Support compensation benchmarking and annual compensation planning activities • Serve as the first point of contact for HR systems support, troubleshooting, and reporting inquiries • Partner cross-functionally with Payroll, Benefits, Finance, IT, and external vendors to support integrations and system enhancements

• Own and manage the VIP player segment, with a focus on retention, engagement, and revenue stability • Build and maintain direct relationships with VIP players through email, chat, and CRM channels (SMS/push), with potential phone outreach over time • Plan and execute targeted CRM campaigns tailored to VIP segments based on behavior, value, and lifecycle stage • Monitor player activity daily and proactively intervene to prevent churn or declines in engagement • Design and manage personalized offers, including bonuses, free chips, and comps, with full ownership of allocation decisions • Identify opportunities to increase player value through upsell, cross-sell, and engagement strategies • Reactivate dormant or lapsed VIP players through targeted outreach and incentives • Collaborate cross-functionally with CRM, Product, and Analytics teams to enhance the VIP experience • Track and report on key VIP metrics, including retention, revenue, and player progression

• Identify, analyze, and interpret trends or patterns in complex data sets and present the findings as dashboards or reports. • Lead analytics and reporting projects and coordinate resources across teams, if needed. • Carry out ad-hoc analyses based on internal or clients’ requests. • Proactively identify opportunities for data-driven insights and advise the business on possible analysis projects. • Translate business requirements into technical specifications of BI solutions. • Analyze performance of queries, reports and dashboards and correct deficiencies or technical debt based on consultation with relevant departments. • Write and maintain data transformation and metrics/KPIs related documentation. • Document analytical problems and resolutions for future reference. • Work alongside teams within the Marketing or the Product team to establish their analytical needs and requirements. • Cooperate with data engineers to implement new data warehouse features if required data has not been found or is not in optimized format for analysts. • Act as a member of an agile BI team supporting team members and collaborating with a "can do attitude" to ensure product and team success. • Provide on-the-job training to team staff members. • Assist and consult personnel of other departments. • Other work assignments given by the B2B, BI Analytics Manager or Management.