Role Description We’re looking for a high‑energy, motivational Customer Support Calls Manager to lead our team of 10–15 remote customer support associates. This role is all about balancing performance and quality: keeping the team engaged, focused, and motivated while delivering exceptional member experiences. You’ll run call campaigns linked to engagement and milestone goals, track performance closely, and ensure that quality outcomes are achieved alongside ambitious performance targets. You’ll be hands‑on in coaching, developing, and recognising your team, ensuring that achievements are celebrated, personal growth is supported, and team wellbeing is always prioritised. What You’ll Be Doing - Lead, coach, and motivate a team of 10–15 fully remote calls agents, ensuring high levels of engagement and consistent performance. - Manage call campaigns focused on engagement and milestones, ensuring successful delivery against targets. - Build a positive, high‑energy team culture to keep agents motivated in a high‑volume and often repetitive environment. - Monitor team KPIs, focusing on: - Call Quality – ensuring conversations meet standards of empathy, clarity, and compliance. - Conversions – driving successful outcomes from engagement calls. - Call Completion – ensuring agreed volumes of calls are made and completed effectively. - Partner with the Quality Monitoring Specialist to review performance, identify trends, and introduce training or process changes. - Provide constructive coaching and feedback, supporting both individual growth and team‑wide development. - Hold regular 1:1s, personal development sessions, and team meetings to maintain alignment and motivation. - Drive continuous improvement by introducing new processes, workflows, and best practices to boost both efficiency and quality. - Act as a point of escalation for complex queries and safeguarding cases. Qualifications - Experience managing small to medium‑sized customer support teams, ideally remote and in a fast‑paced environment. - Proven ability to coach, inspire, and motivate teams to consistently achieve quality and conversion targets. - Excellent written and verbal communication skills — able to energise your team and communicate clearly with stakeholders. - Confident with customer service software (Intercom and Ringover experience a plus) and Google Suite (especially Sheets). - Strong analytical skills with experience using data and reporting to make decisions and identify opportunities. - Highly organised with strong prioritisation and project management skills; able to juggle multiple campaigns and initiatives. - A proactive problem‑solver with excellent attention to detail and tenacity when uncovering issues and implementing solutions. - Resilient under pressure and motivated by achieving ambitious goals. Benefits - An exciting job at a health-tech startup. You’ll be able to see first-hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis. - A competitive salary, alongside share options in a growing and profitable health-tech company. - 25 days holiday plus national holidays. - Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone). - Quarterly in-person socials and company meet-ups. - A friendly, mission-driven team where your work really matters.

Role Description NielsenIQ is seeking a talented Order Management Team Leader to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Global Post-Sales Enablement Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task team leader with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills. - Passionate about engagement and leading a team (onshore and/or offshore resources) to ensure Order management SLAs are met while successfully overseeing day-to-day category of services workload. - Effective at leading a team of up to 10 direct reports. - Responsible for the overall success of Order Management team through coaching, training, onboarding, and overall professional development of team members through direct management and/or mentorship. - Design projects & initiatives for the team to drive from conception through execution outside of primary service offerings to expand team reach and impact to the NIQ organization. - Ensure the team is harmonizing positive relationships with senior stakeholders across multiple departments (including Sales, Finance, Marketing). - Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support. - Partner closely with major business functions leads across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error. - Drive compliance with company policies, business rules and revenue recognition principles. - Help spotlight deficiencies in the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%. - Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities to help maximize revenue. - Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle. Qualifications - 5+ years of related work experience in Sales Operations, Deal Desk or Finance. - Bachelor’s degree required. - Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions. - Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met. - Skilled at building strong working relationships with team members in varying departments and/or levels of management. - Ability to manage multiple projects simultaneously while meeting deadlines. - Understanding of the order to invoice cycle and common pain points sellers encounter with a desire to drive improvements. - Experience building and/or using sales performance reporting in a CRM, Power BI or similar software. - Excellent English writing, verbal and communication skills. - Prior exposure to SaaS technology. - Ability to drive productivity working in a remote, fast paced environment. Benefits - Flexible working environment. - Volunteer time off. - LinkedIn Learning. - Employee-Assistance-Program (EAP).

Role Description The Accounting Supervisor is responsible for overseeing day-to-day accounting operations and ensuring the accuracy of financial data. This role involves hands-on bookkeeping, full-charge accounting (debits and credits), journal entries, and periodic cleanup work. The Supervisor also provides training and review support to the accounting team. What You'll Do - Handle full-charge accounting, including debits, credits, and journal entries. - Oversee bookkeeping activities to ensure accurate and timely recording of transactions. - Review the work of junior accountants and provide training, feedback, and technical guidance. - Prepare and review account reconciliations, financial schedules, and supporting documents. - Perform quarterly and annual cleanups and ensure the general ledger is accurate and complete. - Assist in month-end and year-end closing processes, including preparation of financial reports. - Ensure compliance with company policies and accounting standards. Qualifications - Bachelor’s degree in Accounting, Finance, or related field. - At least 3-5 years of relevant accounting experience, with 1–2 years in a supervisory role. - Strong understanding of GAAP and general accounting principles. - Experience with accounting software (e.g., QuickBooks, NetSuite, or similar). - Excellent analytical, communication, and organizational skills. - CPA or equivalent certification is an advantage. Benefits This is an excellent opportunity for an experienced accounting professional looking to step into a leadership role within a US accounting environment. As an Accounting Supervisor, you will oversee day-to-day accounting operations, support and mentor team members, and help ensure the accuracy and integrity of financial reporting while partnering closely with stakeholders across the business. Beyond managing accounting processes, you'll have the opportunity to drive improvements, strengthen internal controls, and contribute to strategic financial initiatives. This role is ideal for someone who enjoys balancing technical accounting expertise with team leadership and wants to make a meaningful impact in a growing organization. This role is open to Philippine citizens currently based in the Philippines.

Role Description Do you thrive in organized environments, enjoy helping others, and take pride in creating seamless experiences behind the scenes? We're currently seeking detail-oriented, reliable individuals to support clients by coordinating travel plans, managing logistics, and ensuring every experience runs smoothly from start to finish. This is a fully remote opportunity designed for individuals who value flexibility, independence, and the ability to grow within a supportive, professional environment. No prior industry experience is required — comprehensive training and ongoing support are provided. - Connect with clients to understand their preferences, needs, and travel goals - Coordinate itineraries, schedules, confirmations, and key details with accuracy - Provide clear, timely, and professional communication throughout the process - Manage logistics to ensure a smooth, stress-free travel experience - Maintain organization while handling multiple moving parts Qualifications - Strong communication skills and a client-first mindset - Highly organized with strong attention to detail - Self-motivated and comfortable working independently - Tech-comfortable (email, apps, online platforms) - Positive, reliable, and eager to learn - Experience in customer service, coordination, planning, or hospitality is a plus, but not required. Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain Benefits - 100% Remote — work from anywhere - Flexible schedule — build around your lifestyle - Structured training + ongoing mentorship - Growth opportunities based on performance - Collaborative, supportive team environment What to Expect Next Selected applicants will be invited to a brief, professional information session where we'll walk you through: - A closer look at the role and day-to-day responsibilities - Compensation structure and earning potential - Training, tools, and ongoing support - Next steps and how to get started This session is designed to give you a clear understanding of the opportunity and allow you to ask any questions before moving forward. Apply to Learn More If you're looking for a flexible, remote opportunity where you can develop valuable skills while helping clients plan meaningful travel experiences — we'd love to connect.