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GAN logo
GAN

A Leading B2B Supplier of Internet Gambling SaaS Solutions. Powering Your Players of Tomorrow

VIP Manager

ManagerManagerFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

47 days ago

Salary

$65K - $90K / year

Seniority

Senior

3 yrs expEnglish

Job Description

VIP Manager

GAN

• Own and manage the VIP player segment, with a focus on retention, engagement, and revenue stability • Build and maintain direct relationships with VIP players through email, chat, and CRM channels (SMS/push), with potential phone outreach over time • Plan and execute targeted CRM campaigns tailored to VIP segments based on behavior, value, and lifecycle stage • Monitor player activity daily and proactively intervene to prevent churn or declines in engagement • Design and manage personalized offers, including bonuses, free chips, and comps, with full ownership of allocation decisions • Identify opportunities to increase player value through upsell, cross-sell, and engagement strategies • Reactivate dormant or lapsed VIP players through targeted outreach and incentives • Collaborate cross-functionally with CRM, Product, and Analytics teams to enhance the VIP experience • Track and report on key VIP metrics, including retention, revenue, and player progression

Job Requirements

  • 3+ years of experience in iGaming, online casino, sports betting, or a related gaming environment (online casino experience preferred)
  • Proven experience managing VIP or high-value player segments
  • Strong understanding of player behavior, retention strategies, and monetization in gaming environments
  • Hands-on experience executing CRM campaigns across email, SMS, and push notifications
  • Comfortable with direct, 1:1 player communication and relationship management
  • Data-driven mindset with experience managing bonuses, comps, and incentives
  • Highly proactive with strong ownership and attention to detail
  • Analytical thinker with the ability to identify trends, risks, and growth opportunities
  • Ability to work independently in a fast-paced, evolving environment
  • Flexibility to respond to critical VIP needs outside of standard business hours when necessary

Benefits

  • Recharge with our comprehensive PTO program and company-paid holidays, ensuring you have time to rest and recharge.
  • Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood.
  • Prioritize your well-being with extensive health, dental, and vision coverage.
  • Benefit from financial security through our short-term and long-term disability insurance, as well as life insurance.
  • Plan for your future with our competitive 401(k) matching contributions.
  • Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and company-wide knowledge-sharing opportunities.
  • Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you’ll collaborate with talented professionals from around the world.

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