FoodChain ID Group

Role Description FoodChain ID is seeking a Certification Program Supervisor to lead and support a team of Certification Specialists within our organic certification program. This role is ideal for a motivated professional with strong expertise in USDA Organic standards, a passion for team leadership, and a drive for operational excellence. As a Certification Program Supervisor, you will oversee daily certification operations, ensuring high-quality service delivery and compliance with USDA National Organic Program (NOP) standards. You will play a key role in mentoring staff, improving processes, and collaborating cross-functionally to support both team success and client satisfaction. Key Responsibilities - Lead, supervise, and develop a team of Certification Specialists, including hiring, training, performance management, and ongoing coaching. - Oversee certification workflows, approve certification decisions, assign client accounts, and ensure compliance with operational procedures and NOP standards. - Monitor team performance through audits, metrics, and reporting, and drive continuous improvement in quality and efficiency. - Collaborate cross-functionally with Customer Success, Finance, and internal leadership to resolve client issues and support program operations. - Support departmental initiatives including process improvements, team alignment meetings, accreditation audits, and management of key client accounts. Qualifications - Bachelor’s degree in agriculture, food science, or a related scientific field. - Minimum of 5 years’ experience with USDA National Organic Program (NOP) standards and certification processes. - Must have experience with Livestock and Organic Crop Production. - Demonstrated expertise in organic production, handling, and regulatory compliance. - Prior supervisory or team leadership experience, including mentoring and performance management. - Strong organizational skills with the ability to manage multiple priorities. - Excellent written and verbal communication skills, with the ability to explain complex technical concepts. - Proficiency in Microsoft Office (Outlook, Word, Excel) and database systems. Benefits - Competitive salary and comprehensive benefits package. - Work with global brands shaping the future of food. - Be part of a mission-driven organization improving food safety and transparency worldwide. - Join a high-performance culture that values structure, accountability, and results. - Collaborate with subject matter experts across regulatory, certification, and sustainability domains. - Grow your career within a company serving 30,000+ clients globally. Training Requirements - Prior to Formal Authorization: - Initial basic training on policies, forms, files, web-system, etc. - Standards training as appropriate (NOP, etc.). - Monitored training period as needed to demonstrate competence. - Yearly Requirements to Maintain Authorization: - All certification review personnel continuously maintain adequate knowledge and skills in the current USDA organic standards, certification and compliance processes, traceability audits, mass-balance audits, and practices applicable to the type, volume, and range of review activities assigned. - Certification review personnel with less than one year of certification review experience must complete at least 50 hours of training within their first year performing certification review. - Certification review personnel with one or more years of certification review experience must annually complete at least 10 hours of training if conducting certification review related to one area of operation and an additional 5 hours of training for each additional area of operation. - Attendance at ACA/NOP Annual Meeting and review of all notifications of industry updates. - Attendance of update meetings and review of all notifications of industry updates. - Attendance of Annual OC Training Seminar. - Attendance of any additional trainings as deemed necessary. EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected].

Role Description The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals. - Managing incoming calls and emails for client assistance - Knowledge in lower-level technical evaluation guidance - Database management and navigation - Able to handle escalated situations and redirect to appropriate internal departments - Ability to take on any additional tasks assigned by supervisor as new needs arise - Sales tactics including cross-promoting to other divisions and services - Outreach to clients regarding renewal deadlines and evaluation resolutions - Conducting database administrative work for clients and other internal departments: - Processing expedited service requests - Notifications of new verified products and renewal certifications - Assigning client usernames and brand ownership settings - Creation and upload of verification certificates Qualifications - 2+ years of account management or other relevant experience preferred - Possesses a solid level of computer literacy including Office Suite software - Excellent verbal and written communications skills - Proven ability to manage multiple projects at a time - Strict attention to detail for clarity and completeness - Demonstrates adherence to department and company policies - Ability to present client-focused solutions based on customer needs - Strives to find improvements and efficiencies for team and company EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected] .

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you enjoy helping people navigate complex processes and achieve their goals? Are you passionate about organic agriculture and sustainability? FoodChain ID is looking for a Customer Success Coordinator to support clients as they pursue USDA National Organic Program (NOP) certification. In this role, you will guide new applicants through the certification process, provide helpful resources, and ensure they feel confident every step of the way. You’ll work closely with clients, certification staff, and internal teams to deliver an excellent customer experience while helping organizations bring organic and responsibly produced products to market. What You’ll Do - Act as the primary contact for new applicants and prospective clients, helping them understand the USDA National Organic Program (NOP) requirements and certification process. - Guide clients through the Organic System Plan (OSP) modules and required documentation. - Prepare application packages, estimates, and helpful resources, including NOP materials and cost-share program information. - Create and manage applicant accounts in the SupplyTrak certification database, including conducting guided walkthroughs for clients. - Review applications to ensure they are complete and payment has been received before moving forward in the certification process. - Maintain consistent communication with applicants to support timely application completion, including assisting clients seeking certification reinstatement. - Collaborate with internal teams—including certification staff, accounting, inspectors, and IT—to resolve client requests and maintain accurate client records. Qualifications - Enjoys working with people, learning new systems, and communicating complex information in a clear and supportive way. - Strong written and verbal communication skills. - Ability to learn and explain technical concepts in an approachable way. - Excellent organization and time management skills. - Comfort working with computers and multiple systems for extended periods. - Proficiency with Microsoft Office (Outlook, Word, Excel) and database tools. Training & Development - Comprehensive onboarding and ongoing training to support your success in the role, including: - Training on company policies, documentation systems, and SupplyTrak. - Standards training related to organic certification and NOP regulations. - A monitored onboarding period to build confidence and demonstrate competency. - Ongoing participation in department meetings and professional training sessions. Why Join FoodChain ID? FoodChain ID works with organizations across the global food supply chain to support regulatory compliance, certification, and transparency. Our work helps companies meet evolving standards while supporting the growth of organic and sustainable food systems. Join a team that is committed to supporting clients, strengthening the organic industry, and making a meaningful impact in the food system. EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description FoodChainID’s Product Development team develops business-critical applications that deliver value to our customers in the Food and Beverage sector. We are looking for a full stack Senior Software Developer to join this team. We are seeking a highly skilled Senior Software Engineer to design, develop, and optimize the core APIs and data services powering our flagship SaaS platform. This role requires expertise in TypeScript/JavaScript, C#/.NET, and Azure cloud development practices. You will also help set technical direction, mentor other engineers, and ensure our software meets the highest standards for performance, scalability, and security. - Design and develop RESTful APIs and backend services using .NET/C# on Azure Web Apps - Model and manage SQL data structures (Azure SQL) to support complex engineering workflows - Build responsive, accessible UI screens in HTML and TypeScript, leveraging the Webix control platform to deliver clean, maintainable front-end components - Implement security best practices including IAM role configuration, least-privilege access, and API authentication/authorization - Write and maintain test automation to ensure code quality and reduce regression risk - Participate in DevOps practices including CI/CD pipeline maintenance, infrastructure-as-code (YAML), and application monitoring using telemetry tools Application Insights and KUSTO language - Leverage AI-powered assistants and developer tools to reduce repetitive work, improve code quality, and accelerate delivery - Collaborate cross-functionally with international teams including Product Managers, UX designers, test engineers, and DevOps - Mentor team members on best practices in software architecture, design patterns, and coding standards - Conduct code reviews to ensure adherence to established guidelines This job description is not intended to be all-inclusive. Employees may be asked to perform additional tasks as required, that may or may not be related to their primary duties. Qualifications - BA/BS degree in a technical field or equivalent practical experience - 5+ years of professional experience developing SaaS applications - 2+ years in .NET/C# for developing RESTful APIs - 2+ years Web API, JSON, and TypeScript consuming RESTful APIs - Proficiency in version control tools (e.g., Git) and Agile development practices - Experience with SQL databases such as SQL Server / Oracle - Ability to work independently in short delivery cycles with minimal rework - Strong understanding of software architecture and design patterns Requirements - Knowledge of Webix UI platform - Strong experience with Microsoft Azure cloud infrastructure. Certifications beneficial: AZ-204, AZ-900 - Experience with DevOps Pipelines, YAML - Experience using OpenAI or other AI API Platforms - Familiarity with AI-assisted coding tools (Cursor or similar) - Knowledge of monitoring/logging tools (App Insights, CloudWatch, DataDog) - Experience with performance profiling Location Remote Job Type Full Time

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves driving new logo acquisition within the Recipe and Specifications unit, focusing on organizations with revenues between $400MM and $850MM+. - Drive new logo acquisition within the Regional and Specialist segment, leading full-cycle business development efforts - Develop and execute strategic sales plans aligned with FoodChain ID’s growth objectives, delivering double-digit annual growth - Identify, engage, and build relationships with key decision-makers, navigating complex B2B sales cycles - Deliver compelling presentations and solution-based proposals, leveraging internal subject matter experts when appropriate - Negotiate contracts and close deals efficiently while expanding service line penetration - Maintain disciplined pipeline management and accurate reporting in Salesforce, while providing Voice of the Customer insights and competitive intelligence Qualifications - Bachelor’s in Business or a related field - 1+ years of proven B2B sales experience, with success closing new business - Demonstrated track record of closing deals of $10K+ - Experience selling SaaS solutions - Experience selling into the Food & Beverage industry - Deep understanding of structured sales processes: lead generation, qualification, negotiation, and closing Requirements - Energized by new logo acquisition and building pipelines from scratch - Data-driven and disciplined, with appreciation for structured sales methodology - Relentless in identifying and engaging the right decision-makers - Consultative in approach, deeply understanding customer pain points - Humble and collaborative, bringing in internal experts when needed - Confident communicator with strong presentation and negotiation skills - Analytical thinker who uses market insights to inform strategy Benefits - Work with global brands shaping the future of food - Be part of a mission-driven organization improving food safety and transparency worldwide - Join a high-performance commercial culture that values structure, accountability, and results - Collaborate with subject matter experts across regulatory, certification, and sustainability domains - Grow your career within a company serving 30,000+ clients globally

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description FoodChain ID is seeking a results-driven Business Development Representative (BDR) to join our growing team and help fuel our sales pipeline through smart, innovative outreach strategies. As a key driver of pipeline generation, you will: - Own outbound prospecting efforts with a hunter mentality - targeting new logos through cold calling, social media outreach, video prospecting, personalised emails, and creative engagement tactics. - Use innovation and creativity to identify and engage ideal prospects in a noisy marketplace, securing meetings with the right decision-makers. - Align closely with Account Executives on target accounts to co-develop prospecting strategies and ensure a smooth handoff of sales-qualified leads. - Work alongside Marketing to synchronise prospecting with active campaigns and content strategies. - Build and manage high-performing automated cadences to maximize engagement and conversion. - Align with the Events team to proactively prospect and book meetings before, during, and after global events. - Work to ensure accurate reporting against campaigns in Salesforce, and meet a monthly quota for pipeline contribution. - Support with the validation and allocation of MQLs. Qualifications - 1+ years in a Business Development, Sales, or SDR role, preferably in a SaaS or technology sales environment. - Proven experience in cold prospecting and developing pipeline without relying solely on pre-qualified lists. - Familiarity with tools like Salesforce, Salesloft, or similar sales engagement platforms. - Creative and analytical thinker who’s comfortable working independently, and optimizing performance based on metrics. - Strong communicator with the ability to build rapport and spark curiosity in new prospects. - Industry knowledge within the food and beverage industry would be ideal, but not required. Benefits You’ll be part of a fast-moving team where your work directly impacts growth and innovation. We value initiative, creative outreach, and team alignment - and we empower our BDRs to be more than just list dialers. This is your chance to stand out, grow fast, and make a measurable difference! EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected] .

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is for a Regulatory Affairs Expert in Food & Food Ingredients. The successful Regulatory Affairs Expert candidate will work with internal/cross-functional team members, customers, development teams, and stakeholders throughout the organization to ensure client satisfaction in your area of expertise. - Develop relationships and communicate customer inputs to internal team members. - Communicate back to customers the schedule of such to create a positive client experience. - Familiar with fields, concepts, practices, and procedures involved in regulatory compliance generally and Food and Food Ingredient compliance specifically. - Act as the face of the company to its clients in your area of expertise. - Acquire deep expertise in all aspects of your subject matter and/or related product modules. - Ensure that content provided to clients in their subject matter area across all products is current, accurate, and provides sufficient added value. - Identify and attend industry meetings, speak at conferences, and build deeper expertise. - Experience in USDA regulation, food labeling, and claims. Qualifications - Previous hands-on regulatory experience in the industry, preferably in Food and Food Ingredients. - Accomplishments including labeling/artwork and formulation review, regulatory product compliance across global regions. - Established and continued development in core competencies. - Excellent written and spoken communication skills and interpersonal skills. - Ability to communicate with customers and teams professionally. - Good time management skills and ability to provide on-time delivery of consulting outputs. - Demonstrated ability to work well with cross-functional teams located around the globe. - Proficient in written and spoken English (Proficiency in other languages a plus). - Solid organizational skills including attention to detail. Requirements - Up to 10% travel may be necessary. - Ability to work as part of a team, as well as independently. - Report to management once per month on status, issues, and personnel needs. Responsibilities as Regulatory Affairs Expert-Food and Food Ingredients - Assure scope and currency of regulatory content. - Identify/fix gaps or weaknesses in coverage. - Establish, control over, and maintain the audit process for data and timely updating of your modules. - Build trusting relationships with clients and introduce other team members. - Interact with Business Development to foster growth at existing and new clients. - Act as key account manager for at least 1-2 Top 25 clients. - Answer questions and coordinate with country researchers or other staff. - Train clients interactively on our tools. - Measure and report response times to improve client satisfaction. - Assist in product development and ensure consistency across products. - Document country hierarchy for your module and confirm with Research. - Communicate emerging concerns in your area of expertise. - Enter and reply to JIRA tickets for your module. - Attend weekly internal calls and contribute to related agenda. - Involved with regulatory consulting projects and assure timely completion. - Identify additional external short-term resources for projects. - Track hours according to established internal procedures.