Flourish Health logo
Flourish Health

Expert care for young people with serious mental health needs, delivered when and where they need it.

Admission Operations Associate

Location

United States

Posted

6 days ago

Salary

$50K - $59K / year

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

Admission Operations Associate

Flourish Health

• Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up • Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members • Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation • Request, receive, upload, and organize medical records and supporting clinical documentation • Create and maintain patient folders, records, and documentation systems in accordance with organizational standards • Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments • Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed • Support appointment scheduling and administrative coordination across the admissions team as needed • Complete data entry and documentation tasks with a high degree of accuracy and attention to detail • Support special projects and administrative needs as assigned

Job Requirements

  • Bachelor's degree preferred; equivalent experience will be considered
  • 2+ years of experience in healthcare administration, behavioral health operations, patient access, medical records, customer service, administrative support, or a related field
  • Strong organizational and project management skills
  • Exceptional attention to detail and ability to manage high volumes of documentation
  • Excellent written and verbal communication skills
  • Experience managing multiple priorities and deadlines simultaneously
  • Comfort navigating changing workflows in a scaling organization
  • Experience working with electronic health records, patient management systems, or healthcare technology platforms preferred
  • Ability to maintain confidentiality and handle sensitive information appropriately
  • Must be 18 years or older
  • Attendance at 2+ in-person events per year required

Benefits

  • 401(k) matching
  • Home Office Stipend
  • Paid Time Off
  • Medical, Dental, and Vision Insurance

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