Job Description: Title: Customer Support Specialist Location: Remote – USA, Canada, Mexico Reports to: Customer Support Supervisor Vacancy: Existing vacancy The Role:   This role will be the first point of contact for customers reaching out via email and live chat, providing timely, accurate, and friendly assistance. This is a great opportunity to launch your career at a globally recognized company and grow your skills in a fast-paced, collaborative environment. What You’ll Be Doing in This Role: - Respond promptly and professionally to customer inquiries via email and live chat - Resolve customer questions, concerns, and issues with empathy and accuracy - Accurately document customer interactions and resolutions in the CRM system - Perform Quality Assurance checks using established processes - Identify and escalate complex or unresolved issues to the appropriate teams - Follow standard operating procedures to ensure consistent service quality - Contribute to team knowledge bases and FAQ resources - Meet or exceed individual KPIs including response time, resolution rate, and customer satisfaction scores - Collaborate with internal teams (IT developers, product, operations) to advocate for customer needs - Work closely with Customer Support Supervisor to complete team and personal goals, along with daily Salesforce tasks. Qualifications of this Role: - High school diploma or equivalent; associate or bachelor's degree preferred - Strong written communication skills with keen attention to grammar and tone - Ability to manage multiple live chat conversations simultaneously while maintaining quality - Comfortable working in a fast-paced, metrics-driven environment - Proficiency with standard computer applications (email, web browser, Microsoft Office) - Positive, professional attitude and a genuine desire to help customers - Prior customer service or support experience (retail, hospitality, or office setting), an asset - Experience with CRM platforms (e.g., Salesforce), an asset - Familiarity with the automotive or market research industries, an asset This position has a starting salary range of CAD$23.00 – $26 CAD per hour. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Our Values We POWER Our Customer’s Success We are Innovative, Collaborative and Grounded and in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday     JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.   JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Company Mission Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Remote - Bilingual Spanish Call Center Customer Service Representative  Equipment Provided Paid Training Full-time with Full Benefits Pay is $17/hour, which may be below your state's minimum wage. Please consider this when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm, 5-6 weeks Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday, and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best!   Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. - $17.00 per hour pay rate (bi-weekly pay) - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week) - Career Growth Opportunities - PerkSpot- Employee discount program - Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. About the Role - Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. - Accurately document enrollment requests, status changes, complaints, and grievances - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. - Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements - Basic understanding of a call center environment in a customer service role and quality monitoring processes. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. - High School diploma or GED - Internet Speed Test: Must complete an internet speed test and meet the minimum requirements. - Background and drug screening required. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Remote44# Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00/hr Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Job Description: Developer / Web / Zoho CRM We are looking for a skilled Developer with expertise in web development and Zoho CRM to join our team. The ideal candidate will be responsible for designing, developing, and maintaining web applications, managing CRM workflows, and implementing automation using Zoho Deluge scripting. This role also requires proficiency in cold email blasting strategies to support marketing and client outreach initiatives. Key Responsibilities: - Develop and maintain web applications and integrations with Zoho CRM. - Customize Zoho CRM modules, workflows, and automation using Deluge scripting. - Implement and manage cold email blasting campaigns to support lead generation. - Collaborate with cross-functional teams to optimize CRM processes and improve user experience. - Troubleshoot and resolve technical issues related to CRM and web applications. - Ensure data accuracy, compliance, and security within CRM systems. - Provide technical support and training to team members on Zoho CRM functionalities. Qualifications: - Proven experience as a Full Stack Developer with strong knowledge of web technologies (HTML, CSS, JavaScript, PHP, or similar). - Hands-on experience with Zoho CRM customization and Deluge scripting. - Familiarity with cold email blasting tools and strategies. - Strong understanding of CRM workflows, automation, and data management. - Excellent problem-solving skills and attention to detail. - Ability to work independently and collaboratively in a fast-paced environment. - Strong communication skills for cross-team collaboration. - Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

Job Description: Developer / Web / Zoho CRM We are looking for a skilled Developer with expertise in web development and Zoho CRM to join our team. The ideal candidate will be responsible for designing, developing, and maintaining web applications, managing CRM workflows, and implementing automation using Zoho Deluge scripting. This role also requires proficiency in cold email blasting strategies to support marketing and client outreach initiatives. Key Responsibilities: - Develop and maintain web applications and integrations with Zoho CRM. - Customize Zoho CRM modules, workflows, and automation using Deluge scripting. - Implement and manage cold email blasting campaigns to support lead generation. - Collaborate with cross-functional teams to optimize CRM processes and improve user experience. - Troubleshoot and resolve technical issues related to CRM and web applications. - Ensure data accuracy, compliance, and security within CRM systems. - Provide technical support and training to team members on Zoho CRM functionalities. Qualifications: - Proven experience as a Full Stack Developer with strong knowledge of web technologies (HTML, CSS, JavaScript, PHP, or similar). - Hands-on experience with Zoho CRM customization and Deluge scripting. - Familiarity with cold email blasting tools and strategies. - Strong understanding of CRM workflows, automation, and data management. - Excellent problem-solving skills and attention to detail. - Ability to work independently and collaboratively in a fast-paced environment. - Strong communication skills for cross-team collaboration. - Bachelor’s degree in Computer Science, Information Technology, or related field preferred.