First Connect Insurance

Role Description The core of this role focuses on the Carrier Portal, a project built about six months ago featuring a fresh tech stack and a clean, independent frontend/backend architecture. It’s the perfect move if you want to switch from a software house to a product team. The project is only six months old, so instead of fighting years of legacy code, you get a clean slate, a small team, and a real say in how things are built. In this position, you will shape how insurance carrier data is structured, processed, and ultimately delivered to end-users to provide actionable insights on agency performance, sales, inquiries, and geographic activity. You will participate in a dynamic discovery flow—implementing POC (Proof of Concept) projects to validate the direction in which our product should further develop. Our team operates in a highly dynamic, startup-like environment where priorities shift quickly based on customer needs. If you are a Senior Engineer who thrives on autonomy, high ownership, and driving product impact, you’ve come to the right place! 🚀 What You’ll Do - Evolve Frontend Architecture: Manage, scale, and mature a fresh tech stack with a clean, independent frontend/backend structure. - Drive Product Ownership: Take full end-to-end ownership of POC projects. - Build Shared Component Library: Build and maintain a shared component library used across multiple projects, ensuring meticulous attention to detail so updates do not break functionality for other teams. - Deliver Actionable Insights: Shape how insurance carrier data is structured, processed, and presented to deliver clear insights on agency performance, sales, and geographic activity. - Balance Speed and Quality: Execute within fast-paced, two-week end-to-end discovery cycles, standard delivery pipelines, and Proof of Concepts (PoCs). - Foster High Autonomy: Work independently without the need for hand-holding, taking full responsibility for your code and architectural decisions. Qualifications - Minimum of 6 years of experience in frontend development. - At least 4 years of hands-on experience working with React. - Strong product mindset with a deep sense of ownership and autonomy. - Proficiency in modern JavaScript and TypeScript. - Familiarity with foundational tools, including Git, Docker, frontend tooling, and build bundlers. - Strong architectural focus, with the ability to actively engage in discussions and decisions. - Continuous learning mindset, showing readiness to expand your skillset as required by the product. - Experience or willingness to work with Node.js and server-side development (to support the process). - Ability to leverage AI-assisted development tools to boost productivity and streamline coding workflows. - You are based in Poland and have a good command of both Polish and English (written and spoken). Extra Points For - Track record of leading projects end-to-end as an owner. Recruitment Process - Send us your CV – it's the best way for us to get to know you. - Meet Karolina, our Recruiter for initial interview. - Join a technical interview with our Team Members. - Meet our team for a live coding interview. - Talk with Hiring Manager. - Join Wojtek and Ola for final stage call... - ... and welcome aboard! 👋 Benefits - Salary: 27 000 - 31 000 PLN VAT on B2B - Remote work & flexible working hours - Paid sick leave - Paid holidays - Private medical care with dentists & orthodontists package for you and your family - Group life insurance - Psychotherapists support — free online sessions with psychologists and psychotherapists. - Home physiotherapy - Multisport card & meditation apps reimbursed 50% - Gear with Apple Logo and a nice Dell monitor - 50% reimbursement for courses, conferences, books & certificates - Free access to private language lessons - 6 Personal Development Days & 4 Voluntary Days Off - Cafeteria platform — extra “stówka” every month to spend on whatever you want to - Nanny services for parents - Concierge services – a personal assistant to help you to deal with your everyday matters - Team building events — we party together several times a year during the annual Offsite & Christmas Parties, or our #WinterEscape workation week in Mediterranean

About First Connect: First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 130 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly and we plan to accelerate our growth. The Role: First Connect is on a mission to scale and enhance our financial operations. We are looking for an analytical, self-starting Financial Analyst to join our team and help build our Finance function. The ideal candidate is detail-oriented and thrives in a fast-paced environment. This role reports to the Senior Financial Analyst and currently has no direct reports What You’ll Do: Financial Operations & Data Integrity - Perform monthly bank reconciliations to ensure high levels of accuracy in all financial records. - Proactively investigate and resolve discrepancies between carrier payments and bank statements. - Establish and maintain data validation protocols to ensure "single source of truth" integrity across all reporting platforms. - Ensure data accuracy to provide a reliable foundation for critical business decisions Commission Management - Manage and process monthly agent commissions accurately and on schedule. - Audit and maintain the accuracy of Carrier rates and Agent commission rates within the First Connect Portal to ensure 100% accuracy in automated commission calculations. - Serve as the primary point of contact for complex or escalated commission-related inquiries. Analysis & Reporting - Asist the Accounting team during the monthly financial closing process - Use data-driven analysis to identify business trends, financial insights, and opportunities for growth. - Collaborate with Product and Operations to identify and implement process improvements that enhance financial reporting and workflow efficiency - Partner with stakeholders to gather data and provide actionable financial insights to Senior Management. - Adhoc Projects and Reports as requested What You’ll Bring: - Bachelor’s degree (B.A. or B.S.) in Finance, Accounting, or a related quantitative field. - 3+ years of progressive experience in Finance or Accounting, with a strong preference for candidates from SaaS, FinTech, or high-growth startup environments - Advanced proficiency in Microsoft Excel and experience navigating CRM systems and financial ERP tools - Proven ability to thrive in a fast-paced, evolving work environment while maintaining composure and meeting tight deadlines - Exceptional organizational skills with a "militant" attention to detail and data accuracy - A self-starter who thrives with minimal supervision; must possess the "learning agility" to grasp new tools and complex processes quickly while independently navigating ambiguity Benefits & Perks: First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: - Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families. - We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) - Equity - This position is eligible for equity compensation - Training and Career Growth - Training and internal career growth opportunities - Flexible Time Off - You know when and how you should recharge The base pay range for the role is $75,000 - $85,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands. First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.

About First Connect: First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 130 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly and we plan to accelerate our growth. The Role: The Product Marketing Manager, Loyalty and Retention is responsible for designing, delivering, and optimizing First Connect’s agency loyalty and retention programs. This role not only develops scalable rewards initiatives and engagement campaigns but also drives end-to-end program management and delivery to ensure flawless execution and measurable impact by increasing customer lifetime value, reducing churn, and strengthening First Connect’s brand differentiation. Over the last few years, we’ve successfully launched several high-value initiatives including Fast Start, First Connect Rewards, Shared Growth Plan, and monthly incentives. These currently operate as distinct programs. A primary objective for this role is to act as the strategic architect for agent loyalty and retention. You will audit our existing incentives to identify overlaps and gaps, ultimately weaving them into a singular, cohesive loyalty and retention strategy. You’ll transform a collection of programs into a unified value proposition that is intuitive, high-impact, and accessible to every First Connect agent. What You’ll Do: - Own the overarching loyalty program strategy and execution; incorporate existing First Connect programs into a holistic program that clearly defines how agents can maximize their earnings and growth at every stage of their tenure. - Lead the continuous optimization of existing programs that drive retention, engagement, and new customer acquisition. - Own end-to-end program management, including planning, execution, timelines, resource coordination, and risk management to ensure successful outcomes. - Partner with product and UX teams to create in-portal experiences that make our programs easy to understand, easy to participate in, and easy to see progress and success. - Plan and execute cross-channel marketing campaigns to increase program participation, strengthen advocacy, and support growth. - Analyze data, retention trends, and program performance to generate insights, refine strategy, and improve overall success. - Provide clear visibility into program adoption, engagement, and business impact through ongoing reporting and insights. - Stay current on loyalty, rewards, and engagement trends; recommend innovative strategies to enhance both retention and acquisition efforts. What You’ll Bring: - Minimum of 5 years of experience in product/program marketing with specific expertise in customer loyalty, rewards, and retention programs - Proven success in building, scaling, and optimizing customer programs that strengthen customer loyalty and support acquisition goals - Ability to collaborate with cross-functional teams, drive alignment, and inspire collaboration to deliver complex programs on time and within scope - Experience partnering with Product Managers and UX designers to create customer-centric digital experiences - Ability to develop high-level program positioning and messaging frameworks - Excellent storytelling and copywriting skills - Strong communication and project management skills - High EQ and a proven ability to work collaboratively in a fast-paced, high-growth environment - Bachelor’s degree in marketing, business, or communications Benefits & Perks: First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: - 100% Remote Role — Work from anywhere within the United States - Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families - A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance - Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) - Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success - Equity — This position is eligible for equity compensation - Training and Career Growth — Training and internal career growth opportunities - Flexible Time Off — You know when and how you should recharge The base pay range for the role is $160,000 – $175,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands. First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.

About First Connect: First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 130 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly, and we plan to accelerate our growth. The Role: First Connect is seeking an Account Manager to oversee client relationships to maintain and elevate production of new agents on our digital insurance platform. In this role, you will manage key accounts, drive growth of clients early in their tenure on the platform, and ensure exceptional client satisfaction. The Account Manager’s primary goal is to increase agent knowledge, understanding, and production with appointed carriers, while also supporting expansion with other carriers. You should be well-versed in the P&C insurance industry, have in-depth knowledge of the market, and be detail-oriented in training on new products, processes, and best practices. What You’ll Do: - Serve as the primary point of contact for clients after onboarding - Develop and maintain strong relationships with key-stakeholders - Schedule, coordinate, and conduct agent training sessions - Identify opportunities for upselling, cross-selling, and new business development - Use data-driven analysis to identify trends and opportunities for growth - Collect and communicate feedback from training sessions to relevant departments to drive improvements - Improve agency production by training new agencies and identifying/removing obstacles affecting current production - Identify high performing agencies and work collaboratively with other internal teams to ensure a smooth transition to additional points of contact. - Maintain in-depth knowledge of all carrier markets, products, commission structures, and appointment processes What You’ll Bring: - Bachelor’s degree or equivalent work experience - 5+ years of experience marketing P&C insurance, including marketing to Independent Agents - Experience training and developing agency staff - Strong problem-solving and communication skills - Ability to evaluate agency qualifications for appointment and make recommendations for appointment or dismissal - Experience selling and marketing P&C personal lines and commercial products (homeowners and personal auto experience a plus) - Excellent written, oral, and presentation skills for both small and large groups - Active TDI P&C license required; CPCU and/or CIC designation desirable - Self-motivated and directed; able to work autonomously while collaborating effectively - Strong intellectual curiosity and desire to help others solve problems - Flexible and willing to do what is needed to get great work done Benefits & Perks: First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: - Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families - A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) - Equity — This position is eligible for equity compensation - Training and Career Growth — Training and internal career growth opportunities - Flexible Time Off — You know when and how you should recharge The base pay range for this role is $65,000 - $75,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands. First Connect is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves the end-to-end creation and delivery of all marketing, sales, and internal visual content. - Design and finalize high-volume graphic assets across digital channels, including digital ads, social media graphics, email assets, and landing pages. - Prioritize design requests, manage project deadlines, and maintain a robust, organized asset library. - Partner with Sales and cross-functional teams to design high-impact PowerPoint decks and presentations. - Lead the design and execution of physical marketing touchpoints, including flyers, white papers, tradeshow materials, and branded swag. - Create new style guidelines and internal design standards to support growing visual needs. - Work closely with the Email Marketing Specialist on campaign creative and collaborate with Product Designers. Qualifications - 2+ years of graphic design experience, preferably in a fast-paced start-up, insurance, or tech environment. - 4-year degree in Graphic Design or a technical design certificate required. - A versatile design portfolio showcasing both digital (web, social, email) and print (flyers, tradeshow materials) work. - Expert-level proficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Experience working in a “squad” or “pod” structure alongside Product and Marketing specialists. - Strong attention to detail with the ability to manage multiple production deadlines. - Strong organizational skills and ability to prioritize effectively in a high-volume production environment. Benefits - 100% Remote Role — Work from anywhere within the United States. - Multiple medical plans to choose from and 100% employer-covered dental; vision plans for team members and their families. - A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance. - Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP). - Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend. - Equity — This position is eligible for equity compensation. - Training and Career Growth — Training and internal career growth opportunities. - Flexible Time Off — You know when and how you should recharge.