Evolve

• Serve as the senior People partner for an assigned business portfolio, translating strategy into practical people plans that support growth, performance, retention, and organizational health. • Lead workforce planning and organizational design work, including headcount planning, critical-role identification, succession planning, team structures, spans and layers, role clarity, and operating rhythms. • Coach executives, directors, managers, and frontline leaders on leadership effectiveness, performance accountability, feedback, team dynamics, conflict resolution, and change leadership. • Drive talent routines such as performance calibration, promotion readiness, talent assessment, career development, engagement action planning, and manager enablement. • Use people analytics from engagement, attrition, performance, hiring, exits, retention, attendance, and team health signals to identify trends, diagnose root causes, and recommend action. • Partner with Total Rewards, Finance, Talent Acquisition, and business leaders on compensation, leveling, incentive or bonus considerations, offer strategy, retention risks, and pay equity considerations. • Navigate employee relations, performance, conduct, policy, and organizational risk matters with sound judgment, strong documentation, legal partnership, and a bias toward durable resolution. • Champion Evolve’s culture and values while helping leaders create high-performing teams where teammates understand priorities, receive meaningful feedback, grow their careers, and can do their best work.

Title: Customer Onboarding Consultant Location: Remote - US Job Description: At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you. Why this role Our Onboarding Consultant Team guides our new owner partners through launching or building upon their vacation rental business. We provide resources, exclusive industry insights, and an individualized experience tailored to the owner’s needs and background, helping them feel supported and welcome. We are looking for a new Onboarding Consultant to join our team who shares our passion for delivering consistent and incredible guest experiences. The best candidate for this role will thrive in a goal-driven team environment where 5-star hospitality meets proactive, individualized consultation and project management. The position serves as a bridge between sales and ongoing support teams. As an Onboarding Consultant, you will prepare the owner with performance expectations and insights as well as make decisions that impact the business. This role will leverage analytical and communication skills to ensure our specialized team builds a mutually successful product for the homeowner and Evolve. The Onboarding Consultant is a cross-functional and homeowner-facing role, expected to deliver and explain the customized listing our teams have built and how it will lead to success. Onboarding Specialists are expected to quickly connect with diverse personality types to find collaborative solutions that lead to successful outcomes. What you’ll do - Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation - Build a strong and strategic relationship with the owner and Evolve - Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success - Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation - Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner - Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner. - Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met - Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations - Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations - Hold yourself accountable for measuring and meeting predefined performance objectives What makes you a great fit - 2+ years of consultative sales, project management, or customer service experience required - World-class relationship-building skills consisting of excellent verbal and written communication skills as well as active listening - Proactive communicator and strategic thinker with strong attention to detail who leads with a hospitality mindset - Ability to stay organized and efficiently prioritize detail-oriented work that varies in both importance and time sensitivity - Ability to analyze, interpret, and communicate data effectively and the ability to distill to the broader market - Collaborative and solution-based approach to complex problem-solving and feedback - Foundational sales skills with the ability to overcome objections - A goal-oriented, results-driven mentality - Adaptable and flexible in a rapidly changing environment - Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus Compensation For this role compensation is based on a base pay plus commission model. Our base pay is $52,020.80 annually, based on a 40 hour work week ($25.01/hr). This role is eligible to earn an uncapped monthly commission (with on target earnings of $10,500 annually) based on individual performance. Location All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again. California Applicant Privacy Policy | Evolve How we reward Evolvers We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team. We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way. - Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. - Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. - Health & Wellness: Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance. - Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. - Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. - Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact. - Connection: Employee Resource Groups celebrating our diverse communities at Evolve. How we work together With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self. Still curious about who we are and what we do? Read more about our business and our culture at evolve.com. EEO At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions. If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.

• Architect Financial Trust: Own the end-to-end financial experience for our Core, Plus, and Pro tiers. You’ll build the responsive interfaces and component logic that allow operators to navigate high-stakes distributions with confidence and clarity. • Product Design Strategy: Partner across the organization to ensure interface decisions move the needle on conversion, feature adoption, and retention. You are comfortable debating unit economics and UI. • AI-Native Prototyping: Leverage AI-forward development environments to rapidly test concepts as working prototypes, effectively removing the gap between product hypothesis and production-ready code. • Production-Level Craft: Work directly within our front-end architecture (React/TypeScript) to implement fluid interactions, elegant data visualizations, and predictable state management where user trust is paramount. • Scalable Product Architecture: Drive the evolution of the Pro product through components and views that handle property management at scale—addressing variable data, edge cases, and the sophisticated tools operators need. • Solve from First Principles: Use data, owner feedback, and cross-functional conversation to identify what needs to be designed and engineered before it becomes a support issue. • Autonomy and Ownership: You are responsible for shipping features and for the ultimate outcome. You’ll use your expertise, data, and user feedback to refine the user experience across multiple product areas to achieve business goals. • Systemic UI Thinking: Elevate Evolve’s core design system by translating design components and patterns into a robust, accessible, and highly reusable code library that maintains platform-wide consistency.

Role Description Evolve’s mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve’s modern approach empowers homeowners and builds trust with guests through a scalable, tech‑enabled model. The Dedicated Advisor plays a critical role in that mission by building deep, strategic relationships with Evolve owners. You’ll serve as a trusted partner who understands each owner’s unique goals and crafts tailored strategies to help them achieve long‑term success. Success looks different for every owner. Your job is to understand those differences, anticipate needs, and guide owners toward decisions that maximize performance, strengthen their partnership with Evolve, and ultimately increase long term value and NPS across your portfolio. What you’ll do - Manage and retain a high‑value book of ~200 Evolve listings. - Build strong, strategic relationships that reduce churn and drive long‑term partnership value. - Act as a performance expert by delivering clear, data‑driven insights on property and portfolio performance. - Serve as a trusted, go‑to resource for owners - providing support, strategic guidance, and growth recommendations. - Proactively identify opportunities to improve owner performance and experience. - Cross‑sell Evolve services to maximize portfolio value while staying current on industry trends and market dynamics. - Increase NPS and LTV through upsells such as management tier upgrades, expanded availability, amenity improvements, and additional properties. - Provide market and property analysis to help owners identify opportunities to expand their portfolios with Evolve. - Conduct monthly and quarterly performance reviews to align on goals, insights, and next steps. - Collaborate cross‑functionally with internal teams to deliver a seamless, high‑quality owner experience. - Stay informed on the short‑term rental industry trends to advise owners on potential impacts to their business. Qualifications - 3+ years of account management experience, ideally in a high‑touch or strategic environment. - Background in travel, hospitality, or real estate (preferred). - Exceptional active listening skills with the ability to simplify complex concepts. - Highly adaptable and comfortable navigating a fast‑changing environment. - Strong verbal and written communication skills. - Analytical, organized, and detail‑oriented with a data‑driven mindset. - Competitive, goal‑oriented, and motivated by measurable impact. - Strategic thinker with strong problem‑solving abilities. - Direct, clear communicator who builds trust quickly. - Willingness to go above and beyond for both colleagues and owners. Compensation - Base salary is $76,500. - Eligible to earn monthly commission (with on-target earnings of $22,500 annually) based on team/individual performance. Location - All Evolve team members must live in one of our approved locations by their first day. - We can hire from anywhere in the U.S. except D.C. and Hawaii. - Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. - If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! Benefits - Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. - 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. - Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance. - Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. - Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. - World-class onboarding programs, learning, and development resources to help you grow your impact. - Employee Resource Groups celebrating our diverse communities at Evolve.

• Lead and develop the Retention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training. • Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics. • Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value. • Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve owner experience and reduce churn. • Own team metrics including save rate, case volume, retention spend, and owner satisfaction — setting targets, tracking trends, and driving performance improvement. • Serve as the internal subject matter expert on retention strategy — identifying systemic issues driving churn and championing company-wide improvements to increase save rates. • Analyze owner feedback and departure trends to surface actionable insights for senior leadership and cross-functional teams.

• Prospecting and outreach to top-of-funnel leads with the intention of qualifying sales opportunities and booking high-intent meetings for the Vacation Rental Advisor or Real Estate Consultants • Respond to inbound requests submitted via website, email, and phone • Maintain frequent engagement with current vacation rental owners through cadences, calls, emails, and texts. • Using SalesLoft and Salesforce, manage a large pipeline of marketing generated leads, nurtured leads, existing owners upsells, and more to lead to build a solid sales funnel • Meet or exceed daily/weekly/monthly goals • Initiate our consultative sales process to guide homeowners to the value of booking a meeting with our sales closer to learn of the benefits through a partnership with Evolve. • Handle objections and help homeowners have a clear understanding of our value and services • Participate in regular training and skill sessions • Collaborate closely with other peers to optimize sales strategies

• Responsible for demand generation end to end – paid acquisition, database marketing, funnel instrumentation, and conversion optimization. Directly accountable for MAL and MQL volume, CPL, CAC, and funnel conversion rates. • Build database marketing as a core growth pillar. Scale Evolve's owned-channel acquisition capability — prospect identification, enrichment, segmentation, and outbound programs across both owner and guest databases that compound over time. • Instrument the funnel. Build the attribution models, dashboards, and measurement infrastructure that give leadership real-time visibility into pipeline health. • Run a continuous experimentation program. Design and execute a testing roadmap across channels, creative, audiences, and landing pages. Build frameworks so experiments compound learnings. • Deploy AI as your, and the team’s, default operating mode. Integrate AI across campaign optimization, audience modeling, content generation, and reporting automation. • Own the stack, budget, and agency relationships and what all three produce. Set the standard for data-driven funnel performance and spend efficiency at MBRs and QBRs. • Lead a high-performing team. Develop your direct reports to operate with autonomy and accountability: a performance marketing manager, and two marketing technology analytics individual contributors.

Role Description The Owner and Guest Support Associate Advisor supports both owners and guests by delivering empathetic, first-contact resolution to their requests. In this role, you will provide guidance and solutions across a variety of booking and account-related needs, ensuring a seamless experience for Evolve customers. You will balance customer and business needs while managing booking changes, account updates, and policy-related inquiries. Additionally, you will leverage your customer service expertise to handle daily support interactions, de-escalate sensitive situations, and drive positive outcomes for owners, guests, and partners. What you’ll do - Interact directly with owners and guests through multiple communication channels to discover their needs and provide thorough and accurate answers and solutions. - Advise customers on Evolve and distribution site processes and policies, including cancellations, guest reviews, and damage protection. - Partner and de-escalate with customers to resolve sensitive issues. - Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates. - Process guest booking requests, including cancellations, optional guest fees, and date transfers. - Support department goals such as first contact resolution and service levels by meeting set performance standards. - Support with additional owner and guest tasks, as needed by the business. Qualifications - 2+ years experience in a customer service role with a proven track record of goal achievement and the ability to deliver an excellent customer experience. - Ability to be intentional with your time and work in a remote environment. - Detailed: Committed to thorough execution of work, completing tasks accurately and completely. - Coachable: You have a learner’s mindset, are open to and apply feedback from peers and leaders, and strive to develop both personally and professionally. - Collaborative: You show respect in interactions with and about teammates and work proactively with others to build professional relationships and solve customer issues. - Strong communicator: You are able to effectively and clearly seek understanding and articulate information, ideas, and needs to internal and external stakeholders. - Resourceful: You proactively solve customer problems in a way that balances the business and customer needs. - Resiliency: You have an open mind and enthusiasm for change as well as the grit to work regularly with customers who are upset. - Experience working in Salesforce preferred. - Multitasking skills and good organizational abilities. Requirements - We support our customers 365 days a year, including nights, weekends, and holidays. You must be willing and able to work assigned schedules to meet business needs. Compensation - For this role, the pay rate is $19.23 per hour. Benefits - Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. - 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. - Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance. - Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. - Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. - World-class onboarding programs, learning, and development resources to help you grow your impact. - Employee Resource Groups celebrating our diverse communities at Evolve.

• Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation • Build a strong and strategic relationship with the owner and Evolve • Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success • Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation • Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner • Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner. • Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met • Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations • Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations • Hold yourself accountable for measuring and meeting predefined performance objectives

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you. Why this role Evolve’s mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve’s modern approach empowers homeowners and builds trust with guests through a scalable, tech‑enabled model. The Dedicated Advisor plays a critical role in that mission by building deep, strategic relationships with Evolve owners. You’ll serve as a trusted partner who understands each owner’s unique goals and crafts tailored strategies to help them achieve long‑term success. Success looks different for every owner. Your job is to understand those differences, anticipate needs, and guide owners toward decisions that maximize performance, strengthen their partnership with Evolve, and ultimately increase long term value and NPS across your portfolio. What you’ll do - Manage and retain a high‑value book of ~200 Evolve listings. - Build strong, strategic relationships that reduce churn and drive long‑term partnership value. - Act as a performance expert by delivering clear, data‑driven insights on property and portfolio performance. - Serve as a trusted, go‑to resource for owners - providing support, strategic guidance, and growth recommendations. - Proactively identify opportunities to improve owner performance and experience. - Cross‑sell Evolve services to maximize portfolio value while staying current on industry trends and market dynamics. - Increase NPS and LTV through upsells such as management tier upgrades, expanded availability, amenity improvements, and additional properties. - Provide market and property analysis to help owners identify opportunities to expand their portfolios with Evolve. - Conduct monthly and quarterly performance reviews to align on goals, insights, and next steps. - Collaborate cross‑functionally with internal teams to deliver a seamless, high‑quality owner experience. - Stay informed on the short‑term rental industry trends to advise owners on potential impacts to their business What makes you a great fit - 3+ years of account management experience, ideally in a high‑touch or strategic environment. - Background in travel, hospitality, or real estate (preferred). - Exceptional active listening skills with the ability to simplify complex concepts. - Highly adaptable and comfortable navigating a fast‑changing environment. - Strong verbal and written communication skills. - Analytical, organized, and detail‑oriented with a data‑driven mindset. - Competitive, goal‑oriented, and motivated by measurable impact. - Strategic thinker with strong problem‑solving abilities. - Direct, clear communicator who builds trust quickly. - Willingness to go above and beyond for both colleagues and owners. Compensation For this role compensation is based on a base plus commission. Our base salary is $76,500. This role is eligible to earn monthly commission (with on-target earnings of $22,500 annually) based on team/ individual performance. Location All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again. California Applicant Privacy Policy | Evolve How we reward Evolvers We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team. We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way. - Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. - Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. - Health & Wellness: Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance. - Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. - Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. - Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact. - Connection: Employee Resource Groups celebrating our diverse communities at Evolve. How we work together With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self. Still curious about who we are and what we do? Read more about our business and our culture at evolve.com. EEO At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions. If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.