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Evolve logo
Evolve

We make vacation rental easy for everyone. For owners, for guests, for you.

Manager, Retention

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Colorado

Posted

56 days ago

Salary

$113K - $147K / year

Seniority

Senior

5 yrs expEnglish

Job Description

Manager, Retention

Evolve

• Lead and develop the Retention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training. • Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics. • Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value. • Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve owner experience and reduce churn. • Own team metrics including save rate, case volume, retention spend, and owner satisfaction — setting targets, tracking trends, and driving performance improvement. • Serve as the internal subject matter expert on retention strategy — identifying systemic issues driving churn and championing company-wide improvements to increase save rates. • Analyze owner feedback and departure trends to surface actionable insights for senior leadership and cross-functional teams.

Job Requirements

  • 5+ years of sales, retention, or account management experience
  • 3+ years managing or coaching teams. Track record of developing talent and driving team performance.
  • Strong communicator. Clear and direct in both group and one-on-one settings.
  • Strategic thinker and problem solver. Seeks information, and delivers results in complex situations.
  • Highly organized with strong prioritization skills. Able to delegate effectively and manage multiple workstreams.
  • Customer obsessed. Deep commitment to owner satisfaction and quality outcomes.
  • Culture builder. Demonstrated ability to foster a positive, inclusive, and high-performance team environment where individuals feel supported, motivated, and accountable.
  • Curious and growth-minded. Eager to learn and committed to ongoing personal development.

Benefits

  • Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
  • 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
  • Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.
  • Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
  • Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
  • World-class onboarding programs, learning, and development resources to help you grow your impact.
  • Employee Resource Groups celebrating our diverse communities at Evolve.

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