Role Description AO Globe Life is actively hiring professionals who are ready to step into a fully remote, people-focused career with long-term growth potential. If you’ve worked in customer service, retail, hospitality, healthcare, or another client-facing role, this opportunity allows you to apply your experience in a more structured, growth-oriented environment. With inbound client interest, hands-on training, and ongoing mentorship, you’ll have the support needed to succeed while building a meaningful career from home. - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Support clients through onboarding and ongoing communication - Maintain simple digital records and follow-up - Deliver a professional, client-first experience - Participate in training, mentorship, and development sessions Qualifications - Strong communication and interpersonal skills - Organized and comfortable using digital platforms - Self-motivated professionals who work well independently - Experience in customer-facing roles (preferred, not required) - Must be authorized to work in the United States - Reliable internet and a Windows-based computer with webcam Benefits - 100% remote — eliminate commuting and gain flexibility - Clients have already requested information - Transfer your existing skills into a new career path - Structured training and consistent mentorship - Clear advancement pathways into leadership roles - Long-term growth supported by performance Company Description For more than 70 years, AO Globe Life has supported working families nationwide through partnerships with unions, credit unions, and veteran organizations. Our remote-first model focuses on service, mentorship, and long-term career development.

Role Description We are looking for a reliable and detail-oriented individual to assist with day-to-day service-related tasks. This role involves supporting general operations, managing assigned activities, and keeping communication organized. - Providing virtual assistance and support for various service operations - Organizing and tracking assigned tasks or follow-ups - Supporting team processes and ensuring smooth coordination - Managing basic documentation and updates - Communicating promptly via email and tools provided Qualifications - Responsive and proactive - Detail-oriented and organized - Comfortable working independently - Familiar with using email, forms, and basic online tools - Willing to learn and grow with a supportive remote team Benefits - Remote flexibility - Employee discounts - Flexible schedule - Entry-level friendly Company Description We encourage candidates from all backgrounds to apply.

Role Description Join Instacart's Critical Response team, where a data-driven, user-first approach is used to identify patterns of misconduct or risk-related activities and take appropriate action. As a Temporary Critical Response Team Member, you will play a crucial role in ensuring the Instacart platform remains secure, safe, and stable for all users. This is a full-time hourly (non-salary) position. The Trust and Safety organization at Instacart enforces policies and protocols that ensure compliance with local, state, and federal regulations, safeguarding the platform for customers, shoppers, and the company. The Critical Response Team handles complex user-centric issues, ensuring swift action is taken to maintain the integrity of the platform. About the Job - Work Schedule - Thursday to Sunday, 12:00 PM - 11:00 PM PT (40 hours per week) - Review and analyze inbound tickets related to interpersonal misconduct on our platform. - Triage tickets to appropriate teams for further investigation and resolution. - Resolve customer and shopper account issues through timely responses. - Take prompt and effective action on accounts, including issuing bans and sending notices for profanity, sexual misconduct, store bans, and professionalism violations. - Collaborate with cross-functional teams to address user-related issues. - Maintain accurate and detailed records of actions taken. - Execute repetitive operational tasks while maintaining attention to detail and suggesting process improvements. - Provide real-time emergency response coordination when needed. Qualifications - Strong communication and writing skills with attention to detail, grammar, brand tone, and voice. - Positive attitude and the ability to adapt to dynamic and changing operational environments. - Ability to effectively manage challenging situations, including inappropriate language, misconduct, or behavioral issues. - Strong resilience, conflict resolution, and interpersonal skills. - Understanding of the gig economy. - Ability to make critical and sensitive decisions quickly in a fast-paced environment. - Operate with a high degree of confidentiality. - Proficient in Excel/Google Sheets. - Availability to work weekends, evenings, or holidays. Preferred Qualifications - Experience in a fast-paced environment or in roles involving Trust & Safety, Risk Management, or Support functions. Benefits - Highly market-competitive compensation and benefits in each location where our employees work. - Remote work flexibility. - Base pay range for a successful candidate is dependent on their permanent work location. Compensation - CA, NY, CT, NJ: $27 — $29 USD - WA: $26 — $28 USD - OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $25 — $27 USD - All other states: $23 — $24 USD

Position Summary The Member Advocate I serves as a frontline representative, providing exceptional support and education to members in a fast-paced remote call center environment. This role is responsible for managing the general queue, responding to "Contact Us" requests, and delivering accurate, empathetic, and timely solutions. By ensuring a positive member experience through excellent service, clear communication, and efficient time management, the Member Advocate I plays a key role in building trust and satisfaction with our organization. Key Responsibilities - Manage an average of 40+ inbound calls daily from the general queue, providing professional and empathetic support. - Respond to "Contact Us" submissions through the website within established service-level agreements. - Accurately document all interactions and resolutions in the system. - Navigate multiple systems and resources to troubleshoot and resolve member concerns in real time. - Educate members on plan benefits, coverage, and processes to promote understanding and empowerment. - Guide members through prior authorization, formulary exceptions, and appeal procedures as needed. - Escalate complex issues to appropriate teams while maintaining ownership of the member experience. - Actively participate in team huddles, training sessions, and performance reviews. - Share feedback and insights to support continuous improvement in workflows and member satisfaction. - Ensure compliance with privacy regulations, internal protocols, and quality standards. - Perform additional duties as assigned to support departmental and organizational goals. Required Qualifications - 1+ years of experience in member services or healthcare operations, preferably in pharmacy benefits or managed care. - Proficiency with Contact Center as a Service (CCaaS) platforms, Microsoft Office, and CRM systems. - Demonstrated ability to manage task queues and synopsis requests with accuracy and follow-through. - Comfort navigating complex workflows such as prior authorization, formulary exclusions, and appeals. Preferred Qualifications - Advanced experience with CCaaS and CRM platforms. - Familiarity with compliance and quality assurance standards in member-facing roles. - Proficiency in claims processing and rejection resolution, with knowledge of pharmacy systems and tools (e.g., Tritium, Five9). - Experience handling escalated member concerns with professionalism and accuracy. - Strong collaboration skills, with proven ability to work effectively across teams and with leadership. What We Offer At DisclosedRx, we are committed to supporting our employees' growth and well-being. As a Member Advocate I, you will have access to: - Comprehensive Benefits Package – Including medical, dental, vision, and life insurance. - Paid Time Off & Holidays – PTO and company-observed holidays to support work-life balance. - Professional Growth Opportunities – Ongoing training, career development, and the ability to grow into advanced roles. - Remote Work Flexibility – Work from the comfort of your home with the tools and support you need to succeed. - Collaborative Culture – Be part of a supportive, mission-driven team that values communication, accountability, and innovation.