• Guide new clients through the onboarding and implementation process • Walk customers through key workflows, features, and use cases • Help clients configure and navigate the platform effectively • Lead structured sessions to ensure successful product adoption • Identify gaps in understanding and proactively address them • Ensure each client reaches a point of independent product usage

Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The PROvider Specialist is primarily responsible for completing specific activities in support of a defined Provider Management model. This includes conducting business and other performance-related business discussions with Independent Service Providers. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to Providers and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, tracking, and following up on required action plans. The PROvider Specialist will need to have foundational knowledge of Power BI, SPM, IMS, performance reporting, phone and computer systems, and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful, the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs. What You Will Do - Works within the system-based work queue to identify activities ready for review. - Prepares for business reviews ahead of scheduled dates for reviewing performance reporting - Compile and review materials needed to prepare for PROvider business reviews - Communicates with Independent Service Providers ahead of schedule business reviews - Organizes and sends out invitations and the required documents to PROviders and Stakeholders - Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders - Tracks and follows up on activities requiring actions - Draws from experience supporting the program to offer ways to improve the Provider experience. - Being friendly and professional in engaging PROviders. - Keeps all reporting, packets, and files organized and accessible - Leads business reviews by discussing Provider performance metrics, feedback, and other relevant business topics - Execute daily and weekly assigned job duties Required Qualifications - High school diploma or GED, General Education, or equivalent years of experience in lieu of education requirement, if applicable - Up to 1 Year Experience in a call center, office administrative, high-volume retail, service support, or similar work environment. - If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position Preferred Skills/Education - Other Associates or a Bachelor's Degree in a related field - Experience in the remodeling or construction industry, Lowe’s store experience - Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel, and MS Outlook. Benefits - 401 (k) with up to 4.25% match - Discounted Employee Stock Purchase Plan (15% discount on strike price) - Tuition-Free Education - 10-week Maternity/Parental Leave - 10% Associate Discount For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Pay Range: $20.67 - $34.52 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Managing a growing team of OBMs who help customers with onboarding. Recruiting, hiring, and training new team members • Responsible for team motivation, and individual personal development • Help to set KPIs for the team, and ensure that team reaches KPIs • Becoming an expert user of the Deel platform and ensuring that team is also becoming an expert. Jump on any related escalation, help the team deal with difficult customers and complicated cases, and drive to resolution. • Driving initiatives that are impacting cross-onboarding teams, and facilitating improvement of Customer journeys holistically • Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects. • Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. An Associate Benefit Specialist will play a critical role by partnering with clients and Optum Rx stakeholders to assess, define, and perform pharmacy benefit implementations and ongoing maintenance within the RxCLAIM™ adjudication system. This work includes new plan builds, updates to existing plans, copy/change requests, and global updates. It’s a fast paced, high-volume environment that requires you to work independently while maintaining a strong focus on company policies and guidelines. Accuracy is vitally important and subject to auditing internally and externally to ensure our system is correctly configured and aligned with client defined benefit requirements and performance guarantees. Assets needed for an Associate Employee Installation Specialist including, but not limited to, a high degree of personal accountability, detail oriented, and can analyze and solve complex problems with excellent conflict resolutions skills. Necessities for this position include timely strong written and verbal skills, superior organizational skills, thinking innovatively, and the ability to work on multiple projects simultaneously and prioritize accordingly. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm local time. It may be necessary, given the business need, to work occasional overtime or weekends. We offer weeks of on-the-job training and the hours during training will be 8:00am to 5:00pm, Monday - Friday. Primary Responsibilities: - Analyze benefit requests and secure all necessary data to ensure appropriate implementation based on applied logic of RxCLAIM™ adjudication system - Implement and maintain benefit requirements within the RxCLAIM™ adjudication system according to the client’s intent and within required turnaround time - Utilize system tools and follow documented processes to perform job functions - Work with various cross-functional departments to implement new and maintain existing benefits within the RxCLAIM™ adjudication system including, but not limited to: - Client and Pharmacy pricing - Formulary updates - Clinical programs - Specialty drug pricing - Perform validation of system benefit configuration and claim testing to ensure accurate adjudication - Perform peer review as assigned - Research and respond to all claims processing inquiries and issues from various cross-functional departments within required turnaround time - Adhere to client performance guarantees, when applicable - Participate in meetings assigned by leadership - Perform other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years OR older - 1+ years of healthcare experience - RxCLAIM™ or other claim adjudication experience - Proficiency with Microsoft Word (create and edit correspondence) and Microsoft Excel (ability to create, edit, and sort spreadsheets; apply basic analytical formulas) - Ability to work fulltime, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm local time. It may be necessary, given the business need, to work occasional overtime or weekends. Preferred Qualifications: - Certified Pharmacy Technician (CPhT) - Retail pharmacy or PBM experience Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Experience using critical thinking skills to articulate and inform stakeholders on solutions and issues - Ability to comprehend, analyze data, and calculate results - Ability to problem solve and make educated business decisions - Strong verbal and written communication skills - Ability to work well independently and as a team - Maintain a growth mind set - Excellent interpersonal, organizational, analytical and time management skills as well as the ability to independently manage projects and deadlines - Proven ability to multi-task with attention to detail, remain focused and motivated in a fast paced, collaborative, and changing environment - Ability to use tools and technology to perform daily functions - Experience in implementing and maintaining benefits *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 - $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.