• Manage the onboarding journey for LATAM clients in the Indirect Channel, ensuring a consultative, strategic, and results-oriented experience • Act as the primary client contact during the onboarding process, promoting alignment, transparency, and engagement throughout the project • Gather requirements, map processes, and understand clients' business needs • Lead kick-off meetings, operational alignments, and project status follow-ups • Prepare documentation, schedules, action plans, and executive presentations • Monitor project progress, identify risks, propose solutions, and ensure agreed deadlines are met • Support clients in the implementation and integration of solutions, clarifying technical and operational workflow questions • Understand business rules and solution implementation standards, ensuring adherence to project scope and product definitions • Perform system configurations and parameterizations according to the implementation process • Deliver remote and/or in-person training for clients and internal teams • Drive adoption of solutions, fostering engagement and value generation for the client • Collaborate with internal teams to ensure alignment and efficient delivery.

Role Description The NetApp Partner Recruitment and Onboarding Specialist is focused on recruiting and engaging channel resellers to become NetApp “partners”, driving new product sales and increasing market share. The position will include proactive outreach via phone and email, research, and prospecting to contact and recruit and reestablish resellers that match NetApp’s ideal partner profiles. Success is determined by the recruitment of new and former resellers that successfully onboard and become transacting partners. What Will You Do? - Utilize AI tools, historical information, and Partner Optimizer information to prospect, research, generate, and develop new reseller or reestablish former partner leads/opportunities according to NetApp’s ideal partner profiles. - Present the NetApp value proposition to gain buy-in, support, and reseller strategies. - Execute clear communication with potential reseller partner contacts via phone (inbound and outbound) and email. - Set appointments for Inside Partner Sales Manager, Distribution Managers, or field Partner Sales Managers teams to discuss partnership growth potential and enablement according to specified qualification standards. - Manage the partner application process in tandem with NetApp corporate and field counterparts. - Oversee the vetting of potential reseller partners during the application process. - Manage the partner onboarding process, including certification, training, first transaction if applicable, and the successful transition of newly onboarded partners to their designated Partner Manager. - Achieve individual targets and contribute to team and client’s overall KPIs. - Provide actionable insights into market trends, product feedback, customer insights, and learnings based on conversations with resellers. - Stay abreast of the latest trainings, product updates, sales collateral, and competitive positioning to assist in reseller recruitment. - Learn basic product features, technical aspects, and advantages to provide assistance to resellers. - Proactively look for problems that can be solved creatively and present recommended solutions. - Communicate monthly/quarterly reports for partner onboarding trends (regional east/west, partner pipeline growth, partner bookings, RFY, # of reactivations) to internal NetApp teams. - Set partner timeframe expectations for onboarding into commercial, SLED, and FED teams and assist with process as needed. - Follow-up with partners during the process to ensure they are on track. Qualifications - Proven time management and organizational skills. - Sales experience/recruiting in similar roles, including elements of cold calling, self-prospecting, objection handling, and customer service skills. - Must have a determination to learn and be coachable, with a positive attitude and open to receiving feedback. - Ability to work within a group and be a collaborative team player. - Proficient in basic computer skills, Microsoft Office, and general sales tools such as CRMs (Salesforce) and various AI prospecting prompts. - Ability to professionally communicate and conduct presentations and product demos through both phone and email. Benefits - Structured learning and career development programs. - Mental health program. - Generous Paid Time Off policy. - Paid medical leave. - Child/Dependent care reimbursement. - Education reimbursement. - 401k match, hardship loan program, access to financial wellness advisor. - Comprehensive healthcare coverage including medical, dental, and vision. Compensation Compensation Range: $53,000.00 - $58,000.00 USD. The hourly pay for this position is $25.48. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

Role Description The Provider Engagement Specialist III is responsible for provider contracting services, provider assistance and acts as the engagement lead for high value, strategic health partners. - Execute the quality, engagement, and contracting strategy, develop provisions based on cost, quality/analysis and monitor key metrics for the assigned Market. - Lead for identified Market performance and engagement strategic initiatives under the direct supervision of their manager. - Market lead for performance and engagement activities to support overall network performance, new products, and product expansion. - Responsible for provider recruitment, contracting and initiating the loading and credentialing processes and ensuring timely and appropriate loading. - Coordinate the account strategy and provide account support with the goal of driving the overall satisfaction and engagement of Provider network. - Negotiate and re-negotiate hospital, ancillary, physician and behavioral health contracts, terms, reimbursement rates, etc., in a manner that complies with corporate policies. - Analyze financial data to establish network strategic initiatives, partnerships, and to establish rates in collaboration with leadership and Finance. - Knowledgeable of federal and state laws and regulations pertaining to provider contracting. - Drive quality outcomes through execution and support of Value Based Reimbursement agreements with providers. - Assume leadership role in JOC’s (Joint Operating Committees) with key health partners and be able to develop and present data on Provider performance. - Enhance effectiveness of Providers’ population health through a variety of member health outcome and quality improvement techniques. - Collaborate with Population Health Analytics team in coordinating the exchange of clinical information and member/population level data. - Assist in development and implementation of strategic plans in collaboration with leadership and population health analytics team. - Collaborate with the Provider to develop and enhance the practice’s engagement strategies for individual members. - As requested, become a Subject Matter Expert on specific provider types. - Provide on-site practice transformation support and education to Providers identified as partners in the CareSource PCMH program. CareSource supports the NCQA Patient Centered Medical Home model. - Resolving complex or non-routine Provider questions, issues, and problems within 30 days or less and communicating as needed. - Works with leadership and stakeholders to evaluate policy and process changes for potential provider impacts, monitors implementation of key initiatives, and provides leadership on initiatives affecting providers. - Ensures CareSource complies with regulatory requirements, addresses compliance concerns, achieves accreditation standards, and participates in market audits. - Mentor and/or train new hires. - Perform any other job duties as requested. Qualifications - Bachelor’s degree in a healthcare related field, or equivalent years of relevant work experience is required. - Master’s Degree is preferred. - Minimum of five (5) years of healthcare experience, to include three (3) years of direct work experience in provider relations and/or provider contracting. - Managed care experience is required. - NCQA PCMH experience is preferred. Requirements - Intermediate proficiency level with Microsoft Outlook, Word, and Excel. - Knowledge of Provider Network Management Processes & Services. - Ability to manage and prioritize multiple tasks, promote teamwork and fact-based decision making. - Strong negotiation skills. - Effective oral and written communication skills. - Critical listening and thinking skills. - Training/teaching skills. - Time management skills. Licensure and Certification - Employment in this position is conditional pending successful clearance of a driver’s license record check. - Influenza vaccination is a requirement of this position. - Six Sigma Certification or Project Management certification preferred. Working Conditions - This is a mobile position, meaning that regular travel to different work locations is essential. - Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. - Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need. - May be required to travel greater than 50% of time to perform work duties. - A valid driver’s license, car, and insurance are necessary for work related travel. - Required to use general office equipment such as a telephone, photocopier, fax machine, and personal computer. - Flexible hours, including possible evenings and/or weekends as needed to represent CareSource. Compensation Range $72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. Organization Level Competencies - Fostering a Collaborative Workplace Culture. - Cultivate Partnerships. - Develop Self and Others. - Drive Execution. - Influence Others. - Pursue Personal Excellence. - Understand the Business. This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

• Lead end to end onboarding and implementation projects • Configure CRM, pipelines, workflows, automation, and reporting • Conduct discovery and customize portals • Design scalable CRM and RevOps solutions • Optimize sales, marketing, and customer success processes • Improve efficiency through automation • Manage data migration and CRM hygiene • Support integrations and troubleshoot issues • Create dashboards and track KPIs • Lead client trainings and onboarding sessions • Drive adoption and optimization • Manage multiple projects, timelines, and deliverables • Maintain documentation and collaborate with teams