THE OPPORTUNITY This existing vacancy is open to candidates that reside anywhere in the U.S. or Canada. At VelocityEHS we are very customer focused. As an Associate Onboarding Manger, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS's clients. Your goal is to help customers efficiently realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience. This is a customer facing role and one that works cross-functionally with Customer Experience teams. A strong focus on customer lifecycle value, project management, and process will be core to success in this role. Primary Duties and Responsibilities - Become an expert in VelocityEHS products and solutions - Successfully mentor and coach customers as they go through the onboarding process - Manage setup of software for customers going through the onboarding process - Serve as the primary point of contact for VelocityEHS’s clients, owning the onboarding phase of the customer lifecycle - Effectively onboard new/expansion customers - Project manage a portfolio of customer onboardings to successful outcomes, accelerating the customer's time to value in using our products and solutions - Provide timely updates on customer projects within Project Management tooling to effectively drive team/company KPIs and customer interactions - Manage setup of single products/modules - Actively lead customer-facing communications (live, virtual, written) - Effectively deliver engaging enablement training and workshops on concentrated product or module - Drive early adoption - Document time to value metrics - Evaluate onboarding effectiveness - Help build processes, internal enablement, and servicing tactics - Ability to independently solve simple customer issues - Document customer interactions and progress throughout the lifecycle of their onboarding - Use company approved AI tools to improve efficiency, reduce manual work, and enhance the quality of outputs - Apply sound judgment when using AI, ensuring accuracy and accountability for AI-generated work - Protect sensitive and confidential information when using AI, following company data guidelines - Actively learn and build proficiency in AI tools relevant to your role - Share AI use cases, tips, and learnings to help strengthen team and organizational capability Minimum Skills and Qualifications - Bachelor’s degree in relevant area or similar experience in alternative role - Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment - Strong written and verbal communication - Strong decision-making and organizational skills - Detail oriented and self-motivated - Experience working independently, but can also be an effective team member - Pro-active learner and open to constructive feedback - Effectively manage customer expectations - Active listening skills - <1 year of customer onboarding experience Preferred Skills and Qualifications - Additional languages a plus - Familiarity with Salesforce, Workfront, or Outreach - Experience in software industry, SaaS and/or Environment, Health and Safety industry VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $61,350 and $78,100 USD (United States) or $64,500 and $78,700 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package. We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS. Who is VelocityEHS? VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance. Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential. The VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any EHS software provider. Recognized by the EHS industry's top independent analysts as a Leader in the Verdantix 2023 Green Quadrant Analysis—VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry. What are the benefits and perks of working at VelocityEHS? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page! - Generous time off programs - Medical/dental coverage, retirement (with employer match) - Parental leave plans for all family types - Job shadowing programs and one-on-one coaching opportunities - Tuition reimbursement for continuing education, advanced degrees, and certifications - Remote-first and flexible work schedule to fit your family's needs - Monthly stipend to make your home office more comfortable, productive, and successful - Corporate wellness and personalized preventative mental health care programs - Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday) #BI-Remote #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Provide consultative management of major national accounts, conducting on-site visits and virtual meetings focused on contract retention, renewal, and expansion. • Develop campaigns, initiatives, and commercial projects specifically targeted at clients' Payroll and Human Resources (HR) departments. • Identify portfolio risks from data and reports, acting proactively and collaborating with internal teams to ensure retention (churn control). • Monitor the customer journey end-to-end, analyze portfolio performance indicators, and propose continuous improvements. • Serve as the client's primary point of contact within our company, ensuring deadlines are met and requests are resolved promptly. • Actively participate in organizing and attending corporate events, trade shows, and company celebrations, strengthening the brand's institutional relationship with partners.

Role Description We are currently looking for a highly organized, proactive, and detail-oriented Membership Operations Manager & Event Manager with exceptional project management and communication skills. This individual will work closely with leadership to ensure operational efficiency, maintain organizational standards, and continuously improve workflows while supporting membership growth and engagement. - Coordinate all ongoing projects, initiatives, and deliverables, ensuring work progresses on schedule and nothing falls through the cracks. - Prioritize team workload to ensure resources are focused on the highest-value activities. - Manage employee and contractor timesheets. - Coordinate daily communications and facilitate recurring staff meetings. - Lead cross-functional communication and reporting, providing visibility into project status, risks, blockers, and outcomes. - Capture meeting action items, decisions, and follow-ups while ensuring accountability through completion. - Monitor organizational KPIs and maintain scorecards, ensuring accurate and timely reporting for leadership meetings. - Develop, maintain, and continuously improve the company's Operations Manual, Standard Operating Procedures (SOPs), workflows, and internal documentation. - Identify opportunities to improve operational efficiency through process optimization and automation. - Maintain repeatable operational systems that support business scalability. - Own CRM data integrity by maintaining accurate, current, and organized records. - Configure, maintain, and optimize HubSpot automations, workflows, dashboards, and reporting. - Administer company systems, software platforms, user licenses, and technology vendors. - Provision and deprovision user access while maintaining secure credential management and data privacy standards. - Maintain operational reporting dashboards and ensure organizational metrics remain current. - Coordinate onboarding and offboarding activities for employees and contractors, including account setup, system access, equipment coordination, and training schedules. - Cross-train across operational functions to provide business continuity and support during employee absences. - Monitor customer service and inbound response SLAs to ensure service standards are consistently achieved. - Own and manage the organization's rolling 12-month event calendar across all event formats, including webinars, networking events, member dinners, educational sessions, conferences, and special events. - Develop event concepts and content ideas in collaboration with leadership and members. - Maintain event production playbooks, templates, timelines, checklists, and standardized execution processes. - Coordinate all event logistics, including venue sourcing, speaker management, contracts, catering, audiovisual requirements, hospitality, and attendee experience. - Oversee day-of-event execution to ensure flawless delivery and exceptional member experiences. - Build and manage relationships with venues, vendors, sponsors, and external partners. - Coordinate sponsorship activities, including prospecting, contracting, fulfillment, invoicing, and relationship management. - Coordinate member-hosted events and speaking opportunities that increase member visibility and engagement. - Ensure members receive ongoing opportunities to participate as speakers, hosts, or contributors throughout the year. - Maintain accurate event records, attendance tracking, and event outcome reporting. - Conduct post-event evaluations, gather feedback, identify improvement opportunities, and update event playbooks accordingly. Qualifications - Bachelor's degree in Business Administration, Operations Management, Marketing, Event Management, Hospitality, Communications, or a related field is preferred. - 4+ years of experience in Operations Management, Project Management, Membership Management, Community Management, Event Management, Customer Success, or similar operational leadership roles. - Proven experience coordinating multiple projects and managing cross-functional initiatives in fast-paced environments. - Experience planning, organizing, and executing professional events from concept through completion. - Experience managing vendors, sponsors, contracts, and external business relationships. - Hands-on experience with CRM platforms, preferably HubSpot. - Experience creating and maintaining workflows, automations, dashboards, and reporting. - Strong proficiency with Microsoft Office, Google Workspace, project management software, and collaboration platforms. - Experience maintaining operational documentation, SOPs, and internal knowledge bases. - Strong organizational, planning, and time management skills with exceptional attention to detail. - Proven ability to manage multiple priorities while consistently meeting deadlines. - Experience tracking KPIs, preparing operational reports, and supporting executive decision-making. - Ability to identify operational inefficiencies and implement scalable process improvements. - Excellent verbal and written communication skills in English. - Strong interpersonal skills with the ability to build relationships across leadership, members, vendors, sponsors, and external stakeholders. - Professional, customer-focused approach with exceptional problem-solving abilities. - Highly proactive with strong ownership and accountability. - Exceptional project coordination and execution skills. - Analytical mindset with a focus on continuous improvement. - Ability to work independently while collaborating effectively across teams. - Adaptable, resourceful, and comfortable managing changing priorities in a high-growth environment.

Role Description The Operations Manager oversees operations, budgeting, service delivery, projects, client relationships, health and safety, and emergency preparedness for the assigned portfolio. The Operations Manager leads or supports high-performance teams to drive efficiency and meet business obligations while exemplifying BGIS values. This role reports to and collaborates with the Director of Operations. Responsibilities - People Leadership - Seek ways continuously to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives. - Collaborate with relevant stakeholders and oversee the implementation of facility related programs. - Resolve problems or conflict and maintain open communication with the client including providing regular written and verbal reports to ensure satisfaction. - Act as the focal point of escalation for issues pertaining to facilities managed. - Gather client insights to drive process improvements, build professional relationships with internal partners, and collaborate with the team to define priorities, share information, and promote best practices. - Portfolio & Client Relationship Management - Develop and maintain effective relationships with clients. Ensure ongoing client satisfaction. - Work with moderate to large-size portfolios; and/or facilities of moderate to high complexity; and/or contract requirements of moderate to high complexity. - Ensure facility uptime objectives are met and continued safe and reliable operations of the portfolio of facilities managed. - Oversee maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements. - Verify all relevant documentations (i.e. annual facility inspections, equipment data, project files, and other key items) are captured within service maintenance databases. - Work with relevant stakeholders to evaluate capital assets (such as equipment) and make recommendations for maintenance, repair and replacement and inclusion within both capital and operations budget. - Participate in cross-functional teams and committees, promoting operational synergies and ensuring alignment with BGIS's annual strategy and goals. - Contribute to the completion of other key initiatives as assigned. - Service Delivery Management - Proactively resolve conflicts, maintain open communication with clients and internal teams, and provide regular written and verbal updates to ensure satisfaction. - Recommend solutions and implement appropriate actions for users. - Optimize development, design, and delivery of process controls along with client and office needs. - Develop, implement, and administer reporting tools, draft operating procedures, and execute work in alignment with processes and guidelines while driving and measuring improvements. - Prepares, gathers, consolidates, and reports routine and complex data. - Monitor service delivery performance against established metrics/key performance indicators. - Identify gaps, develop, and execute correction action plans to ensure all objectives are met. - Monitor all service requests to ensure within agreed upon scope and escalates to senior management, where required. - Promote opportunities for continuous improvement in operational processes and structures. - Ensure compliance to all legislated, corporate, and industry related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements. - Contribute to the completion of other key initiatives as assigned. - Risk Management, Regulatory Compliance, and Emergency Preparedness and Safety - Execute emergency preparedness, risk management, disaster recovery and business continuity plans. - Collaborate with relevant stakeholders on incident management-related requirements. - Acts as focal point of contact and collaborate with Environmental, Health, Safety and Security team to ensure on-going compliance with all health and safety related legislation and requirements. - Monitors and take responsibility for the safe delivery of all work performed within assigned portfolios. - Ensure all regulatory compliance requirements have been performed and all related documentations are created and maintained. - Project and Operations Budget Management - Assist with developing and managing budget for portfolio and project expenses. Collaborate with finance to ensure affordability, budget management and ongoing profitability. - Partner with relevant operations and finance teams for reports to monitor expenses. - Prepare and execute operational and plans and related estimated costs and budget for assigned portfolio. - Meet project deadlines and manage assigned program managers tactically. - Coordinate with relevant stakeholders to ensure internal project are delivered with minimum disruptions to facilities and all relevant data are received and updated into database. - Collaborate with procurement and supply chain administration teams to source and qualify vendors, source and procure goods and services. - Assists in preparation and supports multi-department and corporate annual budgeting and business plan process. Qualifications - Associate Degree or equivalent work experience. - Solid facility operations and maintenance management abilities. - Proficiency with facility equipment and building systems. - Service delivery, budget, and vendor management abilities. - Well-developed communication, influence, persuasion, and negotiation skills with a focus on maintaining excellent client relationships. - People leadership skills to motivate and monitor productivity of team members. - Project management abilities with track record of completing on time and within budget. - High degree of client service orientation and sense of urgency. - Emergency preparedness and business continuity planning and execution abilities. - Possess a sustainability mindset and seek to incorporate sustainable practices within assigned portfolio. - Continuous improvement and quality mindset able to identify and incorporate best practices where applicable. - Expert knowledge of health and safety requirements. Possess a high degree of safety mindset. - Learner who maintains current knowledge and demonstrates solid ability to implement facility management services best practices. - Knowledge of current building standards, code, and legislative requirements. - Expert proficiency in computer applications including Microsoft Office tools. Licenses and/or Professional Accreditation - Certified Facility Manager through International Facility Management Association (IFMA) - Certified Property Manager through Institute of Real Estate Management - Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI) - Real Property Administrator through Building Owners and Managers Institute (BOMI) Physical Demands and Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. - Ability and willingness to travel. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits - Comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent). - 401(k) with a Company match. - Paid Time Off and paid company holidays. - Short term and long-term disability. - Life insurance. - Employee assistance program. - Tuition reimbursement. - Paid parental leave. - Gym membership discount. - Team member referral bonus.