Esusu

• Prioritize, prospect, engage and close senior-level executives (Heads of ESG, Heads of Asset Management, Heads of Property Management, C-Suite, etc.) at multi-family and single-family owner/operator clients • Demonstrate how Esusu can drive ROI to their business and impact at Property Manager and resident levels • Travel on-site to 4+ multifamily real estate events per year to engage potential clients • Manage and update sales pipeline daily (via Salesforce) to provide visibility on upcoming deals to leadership team • Work cross-functionally with Account Management, Customer Experience, Marketing, Product, Engineering, Operations, etc. to ensure Esusu GTM strategy is set up for ongoing success • Test new products/programs with select prospective customers to drive additional value to their real estate portfolios

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions. • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes. • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. • Monitor account health through business reviews and account planning. • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents. • Actively contribute to team and cross-functional continuous improvement initiatives. • This is a remote role with up to 25% travel for strategic client site visits and team alignment.

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions. • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes. • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. • Monitor account health through business reviews and account planning. • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents. • Actively contribute to team and cross-functional continuous improvement initiatives.

• Lead the technical execution and successful delivery of large, complex projects, providing architectural guidance and coordinating efforts among team members and relevant stakeholders. • Be accountable for the long-term architecture, health, and quality of the team’s codebase and systems. • Champion the adoption and execution of an AI-driven SDLC, specifically utilizing agent-based building techniques, and demonstrating a high degree of flexibility and willingness to learn. • Lead engineering designs, soliciting feedback and building consensus across the team, while presenting and implementing best practices and patterns. • Take full-cycle ownership of projects, including coordination, planning, risk management, security and compliance reviews, design, development, testing, rollout, and maintenance; resulting in an improvement of customer, product, and/or business outcomes. • Make high-quality, impactful technical contributions across the full stack, encompassing light infrastructure work and a full-stack Ruby on Rails monolith. • Drive collaboration with teammates, partners, and stakeholders to advance team and organizational goals. • Mentor L5 engineers, lifting the skills and expertise of those around you, and cultivating learning and growth within the team.

• Own renewals and expansion across a defined book of ~ 50-70 strategic accounts, consistently meeting or exceeding growth and revenue targets. • Execute account plans that align Esusu’s platform with client business objectives, portfolio performance, and resident impact goals. • Partner cross-functionally with Sales, Customer Success, Product, and Operations to support a seamless onboarding, activation, and ongoing value delivery. • Monitor account health and proactively identify risk, develop mitigation plans, and coordinate internal resources to execute them. • Build and strengthen relationships with executive stakeholders, decision-makers, and day-to-day operators • Lead regular cadence meetings and QBRs, using data to tell a story, surface opportunities, and align on next steps • Prioritize and track open items, ensuring timely follow-through on operational, technical, and commercial needs • Capture the voice of the customer and collaborate with internal teams to improve product, processes, and overall client experience • Represent Esusu at industry events and conferences as needed to deepen relationships, gather market intelligence, and support growth.

Esusu: Building Credit Access for All Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that. As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike. Our impact speaks volumes: - $50 billion in credit activity facilitated - 5 million+ rental units in our network - Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. Unlock Tomorrow with Esusu. About the Role The Consumer and Payments Compliance Lead is responsible for designing, implementing, and overseeing Esusu’s consumer and payments compliance program. This role provides subject-matter expertise on U.S. consumer financial regulations and payment network rules (e.g., Regulation E, NACHA Operating Rules, card network rules, UDAAP, privacy, and state consumer protection requirements) and serves as a primary liaison to our bank partners and payment vendors on compliance matters. The role sits within the Risk & Compliance Management Department and operates as a second line of defense, partnering closely with Legal, Operations, Product and other internal and external partners to ensure that Esusu’s consumer-facing products and payment flows remain compliant, well-controlled, and aligned with industry best practices. What You’ll Do Program Ownership and Governance - Design, implement and continuously improve the consumer and payments compliance program, including policies, standards, procedures, and control frameworks aligned to Esusu’s risk management framework and applicable regulations. - Maintain and update policies and procedures for ACH, wire, card, and other electronic payments, in coordination with bank partners and payment processors. - Establish and maintain a compliance risk assessment for consumer and payments activities, including periodic reassessments and documentation of inherent risks, controls, residual risk, and remediation actions. - Provide compliance reporting and insights on consumer and payments compliance risks, issues, and trends to the Risk & Compliance leadership and relevant governance forums (e.g., risk committees, partner oversight meetings). Regulatory Advisory and Interpretation - Serve as the primary internal subject-matter expert for consumer protection and payments regulations, including but not limited to: - Electronic Fund Transfer Act / Regulation E - NACHA Operating Rules and ACH Risk requirements - Applicable card network rules (if relevant to product set) - UDAAP, Fair Credit Reporting Act (FCRA) as it relates to consumer reporting, and related federal and state consumer protection laws. - Review new and proposed products, features, and processes that involve consumer interactions or payment flows, providing clear, risk-based compliance requirements and documenting decisions and rationale. - Monitor regulatory developments and industry guidance related to consumer and payments compliance; assess impact to Esusu and drive implementation of required changes in partnership with stakeholders. Card Scheme Compliance - Act as subject matter expert for Visa, Mastercard, and other network rules, managing audits, and implementing scheme requirements. Complaints Management - Work with Customer Service, Risk, Compliance and Legal to develop and maintain a structured complaints management process to handle customer complaints at various tiers, ensure prompt resolution, and identify any systemic issues. Bank Partner and Vendor Engagement - Act as a primary compliance point of contact for Esusu’s bank partners and key payment-related vendors (e.g., Lead Bank, ACH originator/processor, KYC/AML platforms) on consumer and payments compliance topics. - Coordinate and support annual and periodic assessments required by bank partners and payment networks, including ACH Risk Assessments, ACH audits, security audits, and payments-related policy reviews. - Ensure that vendor and partner contracts, SLAs, and control expectations related to consumer and payments compliance are documented, understood, and periodically reviewed in partnership with the Risk Management, Legal, and Vendor Management teams. Loan Servicing Oversight (Excluding Credit Reporting) Provide oversight of loan servicing processes to ensure compliance with applicable lending and servicing regulations (other than credit reporting), including: - Payment Processing & Statements - Borrower Communications - Hardship and Modifications - Customer Inquiries Monitoring, Testing, and Issue Management - Design and execute monitoring and testing for consumer and payments compliance controls, including transaction-level testing, sample reviews of disclosures and authorizations, and evaluation of exception handling (returns, disputes, chargebacks, reversals). - Partner with Operations and Customer Support to ensure consumer complaints, disputes, and escalations (e.g., CFPB, BBB, state regulators, bank partner referrals) are handled in accordance with regulatory requirements and documented procedures. - Identify compliance issues and control weaknesses, document root causes and impacts, and track remediation actions through closure, escalating where needed to Risk & Compliance leadership and bank partners. Underwriting & Eligibility Review - Conduct eligibility and underwriting reviews for all consumer loan applicants, ensuring that applicants meet program-specific criteria and that each loan is issued in accordance with Esusu’s documented credit and regulatory standards. Training, Communication, and Documentation - Partner with the Risk and Compliance team to develop and deliver targeted training to first line teams (e.g., Operations, Product, CX) on consumer and payments compliance topics, including Reg E dispute handling, ACH authorization requirements, disclosures, and complaint handling expectations. - Maintain clear, current governance documentation for consumer and payments compliance, including policies, procedures, job aids, and process maps to support consistent execution and audit readiness. - Support responses to internal and external audits, regulatory inquiries, and due diligence requests, ensuring that documentation and evidence related to consumer and payments compliance activities are organized, complete, and accurate. Cross-Functional Partnership - Partner with Product and Engineering on change management for systems impacting consumer onboarding, payment initiation, refunds, credits, and reporting, ensuring that changes are assessed for compliance impact prior to deployment. - Collaborate with Risk Management, Information Security, and Data teams to ensure that data privacy, data retention, and security controls related to consumer and payment data align with applicable laws and Esusu policies. - Provide advisory support in the design and review of business continuity and incident response plans as they relate to consumer harm and payments disruption (e.g., payment failures, data incidents affecting payment instructions). What We’re Looking For - Degree and or certifications in Business, Compliance, Audit, Risk Management, or related field, or equivalent practical experience. - 10+ years of compliance, legal, or risk management experience in financial services, fintech, banking, or payments, with significant exposure to U.S. consumer protection and/or payments regulations. - Demonstrated expertise applying Regulation E, NACHA Rules, UDAAP, FCRA, and related consumer and payments requirements in a business environment. - Deep understanding of payment clearing, settlement and regulatory requirements. - Experience working in or with a second line of defense risk/compliance function, including advising first line teams and providing independent challenge. - Strong track record of building and maintaining policies, procedures, and control frameworks and performing monitoring/testing over compliance controls. - Excellent written and verbal communication skills, with the ability to translate complex regulatory requirements into clear, actionable guidance for non-technical stakeholders. - Proven ability to manage multiple priorities in a fast-paced, high-growth environment and to work effectively with cross-functional teams and external partners. Preferred - Experience working in a bank–fintech partnership model (e.g., sponsor bank arrangements, Banking-as-a-Service) or embedded finance environment. - Prior involvement in annual ACH Risk Assessments, ACH audits, payment security assessments, or similar oversight engagements with bank partners or payment networks. - Familiarity with complaints management, investigative responses to regulatory bodies (e.g., CFPB, BBB, state regulators), and remediation of consumer harm. - Professional certification(s) in compliance or risk (e.g., CRCM, CAMS, CCEP, CRisk) a plus. This role is likely not a fit if: - You prefer a narrow, policy-only compliance role and do not want to be hands-on with monitoring, testing, and issue remediation. - You are uncomfortable working in a bank/fintech partnership environment or interpreting evolving guidance from bank partners and payment networks. - You have limited experience with Regulation E, NACHA, UDAAP, FCRA, and payments operations, and are looking to “learn on the job” at a senior level. - You prefer highly structured, slow-changing environments and are not energized by ambiguity, speed, and building programs from the ground up or scaling them. - You are not comfortable challenging stakeholders (including senior leaders and partners) when compliance or consumer harm risks are present. - You are satisfied with “good enough” instead of holding a high bar for control design, documentation quality, and testing coverage across consumer and payments compliance. Competitive Benefits That Support You At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally: - 💵Competitive Salary - for Series C - $150,000 – $163,000 annually - 📈Equity - a significant RSU grant with vesting over four years, accelerated upon a sale or IPO. - ✅Remote first work environment - Where we trust you to get your work done. - 🌴Generous PTO – Enjoy a generous time off policy and 14 company wide paid holidays. - 🩺Premium Health Coverage – Comprehensive medical, dental, and vision insurance. - 💳Partial-Employer Funded Health Savings Account - Available for High Deductible Plans. - 🍼Paid Parental Leave – 12 weeks of 100% pay to support growing families. - 💰Retirement Plans – Secure your future with our competitive 401(k) offerings, including a 4% company match (for US only). - 🎓Tuition Reimbursement – For qualified programs to complement work experience. - 📚Professional Development Stipend – To support your continued growth and learning. - 🤝In person and virtual team get togethers - To connect with your fellow Esusu colleagues. - 📈Free Credit Building Benefit - Build your credit score for free as an Esusu employee. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. © Esusu Inc. All rights reserved, Esusu is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.

• The Consumer and Payments Compliance Lead is responsible for designing, implementing, and overseeing Esusu’s consumer and payments compliance program. • This role provides subject-matter expertise on U.S. consumer financial regulations and payment network rules (e.g., Regulation E, NACHA Operating Rules, card network rules, UDAAP, privacy, and state consumer protection requirements). • Serve as a primary liaison to our bank partners and payment vendors on compliance matters. • The role sits within the Risk & Compliance Management Department and operates as a second line of defense, partnering closely with Legal, Operations, Product and other internal and external partners to ensure that Esusu’s consumer-facing products and payment flows remain compliant, well-controlled, and aligned with industry best practices.

• Execute and maintain the IT roadmap and operating plan defined in partnership with the VP of IT and Security, ensuring alignment with Esusu’s business, security, and compliance objectives. • Responsible for Systems integrations and configuration of all applications, and support all operational IT tasks across teams • Build and lead a high-performing IT operations team, including IT Operations Specialists (e.g., Abegail) and external partners (e.g., Digiss). • Establish and track IT KPIs (service levels, asset coverage, incident volume, time-to-resolution, etc.). • Serve as the operational IT point of contact for senior leadership, People & Culture, Finance, and department heads, with the VP of IT and Security as the primary executive point of contact for Esusu. • Own end-user computing: device lifecycle (procurement, imaging, deployment, inventory, recovery), MDM/EDR configuration, and standard baselines. • Oversee service desk processes (incident, request, problem, change), ensuring timely, high-quality support for a global, remote workforce. • Administer and standardize core SaaS platforms (e.g., Okta, Google Workspace, Slack, Atlassian, Zoom, HRIS, financial systems), working with system owners on access and configuration. • Maintain and continuously improve IT runbooks, SOPs, and knowledge base content. • Partner with the VP of IT & Security and Information Security to operationalize security controls across IT (MDM, DLP, endpoint hardening, vulnerability remediation, least privilege, etc.). • Ensure IT processes support SOC 2, ISO 27001, and other regulatory/compliance requirements, including evidence generation and control execution. • Lead or support access management processes: provisioning/deprovisioning, role-based access definitions, periodic access reviews, and break-glass access procedures. • Ensure IT alignment with BCP/DR plans and support execution during incidents (e.g., device loss, outages, workspace disruptions). • Own day-to-day IT relationship with Digiss and other IT vendors (hardware, MDM, EDR, collaboration tools, MSPs, etc.). • Define and monitor SLAs and escalation paths for IT vendors; lead quarterly business reviews as needed. • Implement and maintain IT governance practices: change management, configuration management, asset management, and standard builds. • Support risk assessments and remediation plans for IT systems, including tracking and driving closure of findings from internal/external audits and penetration tests. • Own or co-own IT-related policies and standards (e.g., Device, Access Management, Acceptable Use, Collaboration Tools), in partnership with Information Security and Risk.

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions. • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes. • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. • Monitor account health through business reviews and account planning. • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents. • Actively contribute to team and cross-functional continuous improvement initiatives.

• Support the Revenue Team with administrative tasks by • Assisting the team with open deals in Salesforce and ensuring deals have accurate, necessary data before the deal closes • Monitoring email and Slack for rep support requests and responding timely • Collaborating with the Finance team to ensure proper billing information is in Salesforce • Support the Revenue Strategy for the company by • Searching and verifying which prospects and clients are eligible across multiple sources, as well as creating and maintaining a tracking document as a source of information. • Supporting the invoicing and payment for Esusu services from external partners. • Sending scheduled reports to our External Partners for approval in a standardized format and promptly responding to Revenue team members about the progress to ensure timely movements of deals. • Collaborating with Data Science and Office of the CEO to audit and send reporting lists and presentations for our external partners’ quarterly reports. • Perform ongoing lead/contact enrichment using revenue tools and Identify and merge duplicate records, flag outdated contacts, and ensure data consistency across CRM. • Support the Revenue Team with outreach via Apollo and LinkedIn by • Designing and sending monthly communications about updates related to Esusu's offerings and external partnership. • Coordinate with Marketing, Product, and Enablement teams to distribute key updates and battlecards to Sales. Track what’s working and suggest training or refreshers when patterns emerge. • Creating and sending communications and coordination for conferences • Designing communications and SOPs for ad hoc communications, like changes to the GSEs or other programs • Ensure that LinkedIn Sales Navigator’s Embedded Solution is syncing the Profiles Properly • Support the Revenue Org with enabling the team to utilize procured tools. • Support Revenue leadership with additional ad hoc projects and requests, like • Planning team meetings and offsites • Creating Salesforce reports