We report rental data to the credit bureaus to help renters build credit and owners maximize property performance.
Customer Success Manager
Location
Canada
Posted
10 days ago
Salary
CAD$110K - CAD$140K / year
Seniority
Senior
Job Description
Customer Success Manager
Esusu
• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions. • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes. • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. • Monitor account health through business reviews and account planning. • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents. • Actively contribute to team and cross-functional continuous improvement initiatives. • This is a remote role with up to 25% travel for strategic client site visits and team alignment.
Job Requirements
- Experience in real estate, property management, and or fintech preferred
- Experience in a startup environment preferred
- 5 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
- Experience with Jira and Salesforce is preferred
- Comfort working independently and remotely.
Benefits
- 💵Competitive Salary - CAD 110,000 - 140,000 annually
- 🏦 Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers’ compensation
- 🩺 Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability)
- ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
- 🫱🏾🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
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