• Build strong client relations and effective working relationships with your clients • Engage with clients regularly and obtain exclusive deals and heads-up on open job orders • Help recruiters by relaying exact customer needs and opportunities to them • Review recruiter submissions for compliance with facility requirements • Reverse market Physicians and APPs to all clients in the portfolio • Maintain a healthy P&L by processing quality submittals and making placements • Monitor customer satisfaction regularly through quality metrics and client scorecards • Travel to client sites and attend networking and industry • Processing assignment and contract changes and extensions, renewals, and terminations. • Be the overall point of escalation for all current clients and provider issues • Build a relationship and good rapport with all physicians and APPs and ensure high retention rate • Perform other duties and responsibilities as assigned

• Serve as the primary customer contact and advocate for the post-implementation customer journey for identified accounts • Build and execute an account specific relationship framework (executive sponsor, technical and operational leadership) • Runs regular, proactive meetings and other communications with each client • Accountable for driving customer adoption, roll out and consumption by educating customers • Connect the customers Business Benefits Realisation to the vision they embraced when NICE solutions were selected • Identify blockers for adoption, roll out and consumption and find solutions by collaborating with clients • Leverage internal subject matter experts • Syncs and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts • Actively farm existing account base to identify upsell and cross-sell opportunities • Manage the planning and delivery of Day 2 moves-adds-change projects with the customer

• Attend and support client onboarding meetings to ensure a smooth implementation process • Conduct weekly follow-ups with clients to provide support and address questions or concerns • Monitor client needs and requirements and provide timely updates • Ensure tasks, requests, and deliverables are completed in a timely manner • Train clients on the newly released portal and ensure proper platform adoption • Develop and maintain training materials and resources for employers • Coordinate with internal teams to resolve client issues and operational requests efficiently • Track and document client feedback to identify opportunities for service improvement • Prepare periodic client check-in meetings to review progress and performance • Lead client check-in meetings to discuss updates and upcoming needs • Perform other duties related to the position as assigned

• Telephone support and maintenance of existing partner contacts • Proactive outreach calls to activate and reactivate partners • Building new contacts within the intermediary/agency environment (research + initial approach) • Developing and maintaining trusted, personal relationships • Identifying needs and passing relevant opportunities to the Sales team • Structured documentation and maintenance of all activities in the CRM • Continuous building and development of our partner pipeline