Entrupy

• Develop and grow relationships with global luxury brands and strategic partners. • Drive new business development efforts and expand commercial partnership opportunities. • Manage and nurture existing brand relationships while identifying opportunities for growth and deeper collaboration. • Support both long-term strategic partnerships and execution-focused pilot collaborations. • Lead partnership discussions from outreach through negotiation and onboarding. • Work closely with internal teams including Product, Authentication, Operations, and Leadership to support successful partnership execution. • Identify and prioritize opportunities across luxury categories supported by the company, with strong focus on luxury fashion and accessories. • Represent the company in conversations with brands, industry stakeholders, and potential partners. • Maintain strong understanding of market trends, luxury brand ecosystems, resale trends, and authentication challenges. • Help shape partnership strategy and provide market feedback to internal stakeholders. • Track partnership pipeline, relationship progress, and commercial outcomes

• Proactively research, identify, and engage prospective customers through calls, emails, social media, and networking. • Qualify inbound and outbound leads based on defined criteria. • Schedule discovery calls and product demos for the sales team. • Maintain accurate lead and opportunity data in CRM (e.g., HubSpot, Salesforce). • Collaborate with marketing to align outreach efforts with campaigns. • Track, analyze, and report on lead generation metrics and conversion rates. • Continuously refine outreach strategies based on market feedback.

Title: Authentication Specialist (US) Location: United States (East or West Coast region) Job Description: About Entrupy Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods. Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. Entrupy’s solutions in market: ● Entrupy Apparel Authentication ● Entrupy Bags & Leather Goods Authentication ● Entrupy Sneaker Authentication ● Entrupy Fingerprinting As we continue to build... We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply. About the Team/Role Entrupy Inc. is seeking a full-time Authentication Specialist position based in the United States (East or West Coast region). The Authentication Specialist position is a salaried position. You will be trained to authenticate all of Entrupy’s supported luxury brands through studying Entrupy’s microscopic data and intensive brand learning. You will be responsible for accurately assessing and tagging each item to assist in the machine learning process to further train our algorithms as well as meeting and exceeding SLAs through quality and efficient processing. Reports to Luxury Authentication Operations Manager Location: United States (East or West Coast region) Location Type: Remote What you'll do - Monitor real-time customer authentications of high-end luxury goods - Ensure accuracies of internal tests pertaining to newly released brands and materials - Initiate follow-up communication with customers on as-needed basis What you bring - Analytical: you must be comfortable gleaning information from large, often similar, sets of data - Focus: you will be monitoring and analyzing large amounts of data. - Accuracy and attention to detail are critical, as is time management - Tech savvy: you will be actively utilizing internal information systems, Google Suites, Slack, Zoom and other applications - Flexible: you may be required to work weekends, holidays, and hours outside of Entrupy’s public online hours of 10:00 AM to 7:00 PM What we offer - Market competitive and pay equity-focused compensation structure - Generous time away including company holidays, paid time off, sick time, parental leave, and more! - Rich medical benefits and insurance coverage - 3.5% 401k match - Dedicated mental health support for employees and eligible dependents Salary Range - $55,000 - $60,000 a year This is a non exempt salaried position. The starting salary for this role is between $55,000 - $60,000, depending on skills and experience. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.

• Proactively research, identify, and engage prospective customers through calls, emails, social media, and networking. • Qualify inbound and outbound leads based on defined criteria. • Schedule discovery calls and product demos for the sales team. • Maintain accurate lead and opportunity data in CRM (e.g., HubSpot, Salesforce). • Collaborate with marketing to align outreach efforts with campaigns. • Track, analyze, and report on lead generation metrics and conversion rates. • Continuously refine outreach strategies based on market feedback.

Role Description The Validation Lead is the most senior individual contributor on the Validation team, responsible for overseeing daily performance, training quality, and operational readiness. This role ensures validators meet accuracy, throughput, and SLA targets while serving as the primary point of contact for coaching, escalations, scheduling, and cross-functional alignment. You will act as a subject matter expert in validation workflows, helping scale quality operations while maintaining consistency across a global, distributed team. What You'll Do - Monitor validator performance against KPIs including accuracy, throughput, TTV, and SLA adherence. - Provide real-time coaching, QA feedback, and structured performance support to validators. - Oversee onboarding and ongoing training to ensure competency across validation scopes. - Act as the first point of contact for workflow, SOP, and policy questions. - Own validator scheduling and coverage planning to align staffing with volume and time-zone needs. - Identify under- or over-capacity risks and escalate operational gaps to Ops leadership. - Triage and escalate quality, tooling, or workflow issues impacting validation performance. - Liaise with Engineering on dashboard or tooling issues affecting validation workflows. - Liaise with Authentication teams on style-specific guidance, brand updates, and policy clarifications. - Surface recurring edge cases and error trends to Knowledge and ML partners for continuous improvement. Qualifications - Senior-level experience in quality assurance or a similar operational workflow. - Demonstrated success coaching peers and improving performance against measurable KPIs. - Strong understanding of SOP-driven environments and high-accuracy decision making. - Experience with scheduling, capacity planning, or shift coordination in a global team. - Comfort using dashboards, performance data, and QA reviews to drive decisions. - Clear, professional communication in English with the ability to work cross-functionally across time zones. - Proactive, organized, and able to manage escalations while maintaining day-to-day operational flow. Benefits - Competitive pay bands for all countries based on market standards. - Individual compensation decisions based on experience level, skill set, and internal equity. - Opportunities for growth and development within the company. Company Description Entrupy is a global technology company whose mission is to protect businesses, borders, and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high-value physical goods. - Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces, and online resellers in over 60 countries. - Entrupy is growing quickly with team members based in the US, India, Japan, and Brazil. - Entrupy’s solutions in market include: - Entrupy Apparel Authentication - Entrupy Bags & Leather Goods Authentication - Entrupy Sneaker Authentication - Entrupy Fingerprinting

• Support the maintenance and expansion of Entrupy’s knowledge systems by organizing product information, tagging visual datasets, and updating reference materials. • Assist in creating and maintaining documentation that supports authentication workflows, including product guides and reference materials. • Conduct research on luxury brands, collections, materials, and construction techniques to support accurate authentication. • Monitor fashion trends, new product releases, and market changes to help keep knowledge assets current. • Contribute to training and onboarding materials used by the authentication team. • Perform quality checks on existing documentation to ensure accuracy, clarity, and consistency. • Collaborate with senior Knowledge Analysts and cross-functional partners, learning how knowledge supports product and engineering workflows. • Gradually take ownership of defined tasks and smaller projects as skills and confidence grow

• Serve as a subject matter expert in luxury handbag and leather goods authentication, supporting high-impact authentication and training initiatives. • Make meaningful contributions to the development, evolution, and quality control of Entrupy’s knowledge systems, ensuring they are accurate, scalable, and aligned with business needs. • Analyze authentication trends, error patterns, and product data to identify gaps, risks, and opportunities for improvement. • Own and drive medium- to large-scale projects related to new brand and product support, knowledge structure, tooling, or content strategy, including defining scope, timelines, and success metrics. • Create advanced documentation, product intelligence frameworks, and reference materials that support expert-level decision-making. • Partner closely with Engineering and Product teams to inform how knowledge is structured, tagged, and surfaced within Entrupy’s platforms. • Contribute to the design and refinement of training programs, helping raise the overall expertise of the global authentication team. • Stay ahead of market trends, brand updates, and emerging counterfeit techniques, translating insights into actionable knowledge assets. • Mentor and provide guidance to more junior Knowledge Analysts, supporting team growth and consistency.

About Entrupy Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods. Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. Entrupy’s solutions in market: ●  Entrupy Apparel Authentication ●  Entrupy Bags & Leather Goods Authentication ●  Entrupy Sneaker Authentication ●  Entrupy Fingerprinting As we continue to build... We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply. About the Team/Role Entrupy Inc. is looking for a Senior Customer Experience Specialist to elevate how customers interact with our product and brand across the entire lifecycle - from onboarding and support to renewals and advocacy. We are looking for someone who is customer-obsessed, data-driven, and comfortable operating in a fast-growing SaaS environment where you influence outcomes without always owning direct authority. You will be trained on how to assist customers via phone, e-mail, our in-app chat, and our CRM platform. This position also includes conducting in-person audio customer trainings through Google Meet, where you walk the customer through how to use the device and go over FAQs. You will be responsible for meeting and exceeding SLA’s through quality and efficient processing. You will work closely with Customer Success, Sales, Billing, Product, Engineering, and Finance to resolve friction points, improve processes, and deliver a consistently exceptional customer experience. You’ll be asked for your insights on client interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests. Reports to: Customer Experience Lead Location: United States Location Type: Remote What you'll do: Customer Journey & Experience Continuously improve the end-to-end customer journey across onboarding, product usage, support, billing, and renewals Own and handle customer escalations with empathy, ensuring swift resolution and a positive customer experience Guide customers through their onboarding through training and troubleshooting process to ensure they have a seamless experience Support Mid-Market clients as a direct point of contact Voice of Customer & Insights Identify & surface customer pain points and friction to CX leadership regularly to improve overall customer adoption and ensure a seamless customer experience Cross-Functional Collaboration Support customer communications around product updates, incidents, and process changes Help align internal teams around a customer-first mindset Process & Optimization Analyze support workflows to uncover bottlenecks and drive automation or tooling solutions that improve efficiency and response quality. Mentor junior agents to improve day to day functions across the team Anlyze your day-to-day workflows to uncover bottlenecks and surface automation, process updates, or tooling solutions that improve efficiency and response quality Create and update self-service customer support tools, including videos and knowledge base articles, to help users Skills & Qualifications: Market competitive and pay equity-focused compensation structure Generous time away, including company holidays, paid time off, sick time, parental leave, and more! Rich medical benefits and insurance coverage 3.5% 401k match Dedicated mental health support for employees and eligible dependents Salary Range - $40,000 - $80,000 a year This is an exempt salaried position. The starting salary for this role is between $40,000 - $80,000, depending on skills and experience. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.

• Create, maintain, and improve knowledge and documentation on luxury footwear authentication. • Develop training materials and train the global Authentication team for the brand support expansion. • Deliver high-impact projects by taking full ownership, meeting deadlines, and ensuring quality at every step. • Research and track industry knowledge, new releases, and trends in the resale and luxury footwear market, identify key attributes, and translate the knowledge or data to authenticators and the ML team to improve the accuracy and automation. • Work with the Knowledge Analysts for cataloging, researching, tagging, and creating procedures for Entrupy’s proprietary datasets • Monitor and analyze the accuracy of the results and knowledge adherence to identify the knowledge gap and improve the training materials.

• Proactively seek new business opportunities in the China and build long-term trusting relationships with customers. • Develop and implement new business development and go-to-market strategies in China. • Work with internal resources to create and manage a scalable prospecting structure - including template creation, account and contact targeting, testing, and scale. • Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads. • Record monthly and quarterly sales and performance goals to ensure they are being met. • Work and collaborate with cross-functional team members to optimize processes, systems, messaging, and alignment strategies. • Drive cross-functional relationships, especially across large and complex environments. • Utilize data and insights to provide thought leadership on repeatable and scalable recommendations for future partnership development. • Community-building activities to enable deeper engagement with the ecosystem across events, conferences, and other initiatives.