Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As the Associate Director of Customer Experience Operations at Ro, you’ll own the performance, health, and evolution of our outsourced member experience operations, partnering closely with multiple BPO providers and sites to deliver high-quality, consistent care to our patients. You’ll lead and develop senior customer experience leaders who oversee frontline teams within our BPO partners, ensuring Ro’s standards are met at scale through strong leadership, clear expectations, and disciplined performance management. In this role, you’ll operate as the primary owner of BPO outcomes. You’ll set the operating rhythm for outsourced support, hold partners and leaders accountable to service goals, and build an environment where teams feel supported, empowered, and proud of the care they deliver - regardless of location or partner. While your focus will be on external teams, you’ll collaborate closely with internal stakeholders to ensure alignment and consistency across the broader patient experience organization. You’ll bring a mindset of thoughtful, scalable operations, helping us work smarter by streamlining workflows, strengthening processes, and leveraging tools like CRM platforms, automation, and AI to enhance support without losing the human connection. You use data not just to measure outcomes, but to understand people - translating insights into meaningful actions that improve both the patient experience and the day-to-day lives of BPO teams. What You'll Do: Own the end-to-end performance of Ro’s outsourced member experience operations across multiple BPO partners, sites, and support channels (e.g., chat, messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness Lead, coach, and develop senior CX Leaders within BPO environments, setting clear expectations for performance, consistency, and growth while building strong leadership capability at scale Establish and evolve the operating model for outsourced, omnichannel support, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro’s standards Serve as the primary partner to BPO leadership teams, driving accountability through clear goals, calibrated coaching and QA expectations, and a culture of continuous improvement Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality support across all external teams and channels Partner closely with QA, capacity planning, and strategy teams to identify systemic performance gaps and lead targeted, data-driven interventions across sites, vendors, and channels Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch Regularly analyze performance data across volume, quality, satisfaction, and efficiency — by channel and site - proactively identifying trends, risks, and opportunities for improvement Champion the voice of the patient by translating frontline and performance insights into clear recommendations for product, pharmacy, and engineering partners to improve the end-to-end, omnichannel experience Lead large-scale change management efforts across BPO partners, including structured rollout plans, documentation, training, and reinforcement to ensure adoption and sustained impact Build and sustain a high-trust, performance-driven culture within outsourced teams, where leaders and frontline agents feel supported, empowered, and connected to Ro’s mission What You’ll Bring to the Team: 401(k) with company match Flexible PTO Wellbeing + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $133,000 - $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here .

Role Description Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! - Deliver professional customer service in-person, via phone, or email. - Assist clients in planning seamless experiences. - Prepare and manage client itineraries and needs. - Maintain meticulous records in line with government regulations and company policies. - Organize and manage files effectively. Qualifications - A responsible, self-driven individual with a strong work ethic and professional demeanor. - Someone who thrives both independently and as a team player. - A detail-oriented, organized professional with exceptional communication skills. - Coachability and a keenness to learn and grow within the industry. Benefits - Multiple Training Opportunities: We believe in nurturing our team's potential with extensive training support. - Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging. - Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work. - Employee discounts to fuel your passion. - Flexible schedule for a better work-life balance. - Professional development assistance to advance your career. Company Description Embark on a journey with Magical Destinations Travel, where your career is as rewarding as the experiences you create for others. Apply now and let your professional adventure begin!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Allara as a Patient Success Coordinator and be the guide for patients navigating hormonal health care. This role is a key part of the care team, providing compassionate, detail-oriented support to patients while ensuring seamless communication with providers and internal teams. - Interact with patients via phone, email, and in-app messaging - Assist with appointment scheduling - Answer questions about services - Relay important information between patients, providers, and the billing team Qualifications - 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting - Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations - Exceptional attention to detail - Ability to problem-solve creatively, ensuring smooth coordination of medical requests - Strong technical skills, comfortable navigating multiple systems, and working with sensitive data - Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred - A quiet, private workspace with reliable internet to support confidential patient communications Requirements - Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses - Act as a liaison between patients and providers, relaying critical information with accuracy - Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings - Communicate billing-related updates from the finance team to patients, ensuring clarity and support - Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism - Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly - Identify patient pain points and share insights to improve the overall experience - Stay informed about Allara’s evolving services to provide accurate and up-to-date support Benefits - 1099 Contractor role - Compensation: $18-$19 per hour - final rate determined based on experience and qualifications - 100% remote within the U.S.

• Answer and conduct business via telephone with a strong focus on excellent customer service (100% phone-based role) • Accurately and timely respond to ROI-related inquiries received by phone, email, or written correspondence • Review, research, resolve, and document all inquiries in designated software systems • Ensure detailed and accurate documentation of calls, inquiries, and resolutions • Follow all department, site-specific, and company policies and procedures • Meet or exceed established productivity and quality assurance standards • Maintain strict confidentiality of all information encountered in the role • Demonstrate professionalism and maintain positive working relationships with coworkers and management • Communicate promptly with management regarding issues, concerns, or incidents • Perform duties in accordance with training and facility-specific procedures • Attend mandatory meetings and training sessions as required • Maintain acceptable attendance and adhere to scheduled work hours • Perform additional duties as assigned