Title: Pre-Arrival Specialist (Central Scheduling) - Part Time, Days, Hybrid Location: Patient Access & Scheduling - 40th St Job Description: CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. The Pre-Arrival Specialist I is responsible for pre-service, scheduling, and registration activities to ensure patients are fully prepared for clinical services prior to their date of service. This role requires strong knowledge of medical terminology, diagnostic modalities, payer rules, and scheduling workflows. The Pre-Arrival Specialist I gathers complete demographic and payer information, verifies benefits, determines financial responsibility, and collects patient balances while delivering excellent customer service to patients, providers, and internal departments. The Pre-Arrival Specialist I directly impacts patient experience, provider satisfaction, and revenue cycle accuracy by ensuring all pre-arrival requirements are met prior to service. This role strengthens clinical and financial readiness by confirming orders, medical necessity, and payer requirements prior to scheduling or service delivery. Qualifications Education • High School Diploma or GED required. Experience • Experience in healthcare scheduling, registration, insurance verification, or related administrative roles preferred. • Experience communicating with provider offices and payers beneficial. • Demonstrated ability to work independently and as a team in high-pressure environments. • Familiarity with medical terminology and clinical procedure workflows preferred. • Experience with high call volume environments. Skills & Knowledge • Strong knowledge of medical terminology and diagnostic modalities. • Excellent communication and customer service skills. • Skill in interpreting insurance benefits and determining financial responsibility. • Strong critical thinking and problem-solving skills. • High accuracy in data entry and documentation. • Proficiency navigating multiple systems simultaneously. • Proven capacity to manage multiple tasks in a fast-paced environment. • Comfortable discussing cost estimates, coverage, and patient responsibility using established scripting. Employment Type: Part Time Shift: 8 hours (Wk 1: Mon/Tues/Fri, Wk 2: Tues/Wed/Fri Weekly Scheduled Hours: 20 Weekend Requirements: Wage Range: $17.39-$24.34 Requirements: - High School Diploma/GED or higher education Demographic & Financial Registration - Verifies patient identification per hospital policy. - Ensures accuracy of scanned documentation (identification cards, insurance cards, etc.) on patient record. - Interviews patients or representatives to obtain complete demographic and financial information. - Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians. - Accesses payer and hospital systems to determine correct insurance coverage and benefits. - Responds appropriately when no payer information is available or when a patient is self-pay. - Determines patient responsibility using software and discuss payment with compassion. - Collects copays and pre-service patient payments when appropriate, following established financial communication standards. - Participates in meetings, shares improvement ideas, and supports compliance and process efficiency. - Provides wayfinding support and patient assistance as needed. - Serves as a preceptor when assigned. Compliance - Completes all processes in alignment with Patient Access compliance standards. - Informs and educates patient prior to service of requirements pertaining to No Surprise Act, Provider Based Billing, Advanced Beneficiary Notice, or other payer requirements as needed. - Collects all Meaningful Use demographic elements (race, ethnicity, sex assigned at birth, portal details). - Obtains accurate financial information including MSP questionnaires to ensure compliant payer ranking. Insurance Verification & Payer Requirements - Verifies payer eligibility, coverage, and authorization requirements prior to the date of service. Communicates with patients or providers regarding required pre-authorizations. - Uses critical thinking to ensure reimbursement for scheduled patient services. - Determines patient responsibility using software and discusses payment with compassion. - Coordinates with departments and provider offices when medical necessity or authorization issues occur. - Stays current on payer authorization requirements. - Documents verification outcomes, authorization numbers, and payer correspondence in the EHR and work queues. Clinical Procedure Appointment Scheduling - Schedules clinical tests and procedures requested by physicians, nursing units, or patients. - Coordinates scheduling to align patient needs, staff availability, equipment, and department protocols. - Verifies valid clinical orders and links them to appropriate appointments. - Collaborates with departments to support patient flow. - Identifies scheduling barriers and communicate concerns or recommendations to leadership. - Participates in department meetings and contributes ideas for improvement. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

Role Description As a Custom Jewelry Gem Specialist, you'll be at the heart of our gem sourcing process, in charge of finding the perfect stone for each customer. You'll be our behind-the-scenes expert, assisting our customer-facing teams with all things related to gems. In this role, you'll be evaluated primarily on your ability to select stones that fit the customer's budget & preferences while meeting our high-quality standard. You'll need to utilize gem knowledge, creative thinking, and independent decision-making in order to select the best stones for each customer. You'll be our internal gem expert and expected to educate other team members, answer customer questions/concerns, and handle any issues that relate to our stones. - Select the perfect center stone: - Use your gem expertise, knowledge of our supplier network, and critical thinking skills to select stone options for our Project Managers to present to the customer. - Provide gem guidance to our Project Managers and customers. - Troubleshoot any quality issues that may arise. - Facilitate gem procurement: - Coordinate with suppliers & our in-office team to order, deliver, and store stones. - Troubleshoot any issues that arise due to delays or out-of-stock items. - Place additional orders for stones that break in setting, etc. - Maintain strong supplier relationships: - Partner with our gem suppliers in a positive & respectful way. - Ensure all invoices are queued for payment, and answer any invoicing questions. - As needed activities: - Review our gem estimates & pricing to ensure it is accurate and cost competitive. - Identify new gem suppliers to partner with. - Purchase new inventory. - Troubleshoot any customer gem concerns. - Update our internal guidance based on project experience. This is a remote role. Qualifications - Excellent written communication skills, ability to communicate clearly. - Excellent organization skills, and attention to detail. - Jewelry experience. - Resourcefulness - the ability to make good decisions in the absence of perfect information. - Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred but not required). - Project management experience (preferred but not required). - Experience in gem sourcing (preferred but not required). - Customer experience skills (preferred but not required). - Bachelor's degree from a competitive college/university (preferred but not required). Interested in this role but don't meet all the requirements listed? We'd still love to hear from you! Apply and share why you think you're right for the job and what sets you apart. Requirements - $60,000 - $62,000/yr. - This is a full-time role with full benefits (health, vision, dental). - 401k match. - Employee jewelry discount. - Paid federal holidays and paid time off. - Standard business hours, Monday-Friday schedule.

Join Equum Medical and be a driving force in revolutionizing acute care telehealth. As an innovative leader in the healthcare technology industry, Equum Medical is dedicated to transforming how patients access critical medical services. Our cutting-edge telehealth solutions empower healthcare professionals to deliver exceptional care remotely, bridging gaps in accessibility and enhancing patient outcomes. By joining our dynamic team, you will have the unique opportunity to shape the future of acute care telehealth, significantly impacting countless individuals' lives while pushing the boundaries of what's possible in modern healthcare. We also promote flexible scheduling to help maintain work/life balance and long-term career sustainability. Together, let's lead the way in providing seamless, high-quality care to patients when they need it most. About the role: The Credentialing Specialist reports to the MSO Manager and delivers credentialing services and privileging for our providers and contracted clients. The Credentialing Specialist handles credentialing and provider enrollment and assures timely responses. The individual ensures that accurate data needed for credentialing is obtained, maintained and current for all providers. An adaptable, roll-up-your-sleeves mindset is imperative to succeeding in this role. As an early stage and high growth organization, this role will be critical in supporting our providers and hospital partners to better enable patient care. Responsibilities: - Manages credentialing process for all Equum contracted providers, in accordance with company standards, Federal and State laws. - Maintains an up-to-date and accurate electronic physician file in the company’s credentialing database software (Modio Health). - Performs all functions of the electronic or paper credentialing application process, to ensure distribution, receipt, processing, and timely delivery to health system clients. - Owns the credentialing process from start-to-finish for all assigned physicians and hospitals, including initial physician processing, application filling, submission, follow-up. - Prepares for and coordinates credentialing audits as needed - Assists with coordinating and filing FPPEs/OPPEs - Functions as the primary credentialing contact for an assigned group of hospital clients and physician employees and/or contractors. - Performs miscellaneous job-related duties as assigned Skills and Qualifications: - Knowledge of Modio Health credentialing software or similar software and ability to become lead user quickly. - Ability to investigate and analyze information and draw conclusions. - Ability to process computer data and to format and generate reports, particularly using Pivot Tables, VLookup and other basic Excel reporting functions. - Ability to communicate effectively, both orally and in writing. - Ability to foster a cooperative work environment. - Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. - Database management skills. - Knowledge of related accreditation and certification requirements. - Knowledge of medical credentialing and privileging procedures and standards. - Knowledge of medical staff policies, regulations, and the legal environment within which they operate. Education and/or Experience: - NAMSS Certification as a Certified Provider Credentials Specialist (CPCS) preferred or actively pursuing certification. - 3+ years of experience directly related to the duties and responsibilities specified. Benefits: - Competitive base salary - Benefits- medical, dental, vision, 401k - PTO We are an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We do not discriminate against any job candidate or employee based on age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. Equum Medical respects your privacy and is committed to maintaining the confidentiality and security of your personal information.

This is a remote position. Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Billing & Administrative Specialist) on behalf of our client, a well-established physical therapy practice in Florida with a national reputation for excellence in pelvic health care. This role is primarily focused on medical billing and revenue cycle support, while also assisting with administrative tasks, patient communication, and scheduling as needed. The ideal candidate is highly organized, detail-oriented, and experienced in billing systems, with the ability to support operations and adapt to evolving workflows. About the Practice Our client is a long-standing leader in pelvic health physical therapy, recognized for their expertise, innovation, and compassionate approach to care. They provide: - One-on-one, hands-on treatment - State-of-the-art biofeedback services - A discreet, respectful, and welcoming patient experience - Efficient, effective, and patient-centered care Their culture is friendly, professional, and deeply rooted in trust and respect. Every interaction is designed to make patients feel supported, informed, and comfortable. Key Responsibilities Medical Billing & Revenue Cycle (Primary Focus) - Submit insurance claims accurately and in a timely manner - Post payments and ensure proper allocation within the system - Follow up on unpaid or denied claims and resolve issues promptly - Update payer information, including adding new providers and credentialing support (e.g., CAQH, Medicare) - Send patient statements through an external platform - Accept and process patient payments, ensuring accurate posting - Maintain accurate billing records and ensure data integrity - Navigate and manage billing workflows within WebPT and Therabill - Adapt to new systems as needed and quickly learn new platforms Administrative & Data Entry Support - Maintain accurate and up-to-date patient records - Handle data entry across billing, scheduling, and patient systems - Enter and manage patient programs/subscriptions in external platforms - Assist in maintaining organized documentation and workflows - Support operational improvements, including SOP creation and documentation Patient Scheduling & Front Desk Support (Secondary) - Assist with scheduling appointments and managing calendars as needed - Support waitlist management and appointment coordination - Coordinate with clinical staff to ensure schedule accuracy - Answer phone calls and respond to patient inquiries professionally - Provide support for patient questions related to scheduling, billing, and services - Communicate clearly and empathetically with patients Systems & Tools - WebPT (EMR) - Therabill - Microsoft Office & Excel - Google Workspace - Adobe - Zoomv Requirements - Prior experience in medical billing and revenue cycle management - Experience with claim submission, payment posting, and insurance follow-ups - Familiarity with credentialing processes (e.g., CAQH, Medicare) is a plus - Experience with WebPT, Therabill, or similar systems preferred - Strong data entry and documentation skills - Excellent attention to detail and accuracy - Strong organizational and time management skills - Comfortable handling both billing and patient-facing responsibilities - Strong written and verbal communication skills - Ability to learn new systems and adapt to changing processes Benefits - Competitive salary commensurate with experience. - Opportunities for professional development and growth. - Work in a dynamic and supportive team environment. - Make a meaningful impact by helping to build and strengthen families across the globe.