Enghouse Systems

• Customer Support via Service Now: Respond to support tickets and meet the SLAs established by the client • Interface Between Client and Provider: Handle requests for activation/cancellation of service queues, ownership changes, international roaming activations, device requests and transfers, physical inventory management, portability requests, and data plan adjustments • Inventory Control: Maintain oversight of lines and SIM cards, physical devices, and manage device maintenance • Clarifying Inquiries: Guide users on report extraction and system usage, as well as address questions regarding services and invoices • Payment Management: Oversee all stages of the payment process, from invoice availability to payment confirmation, including extension requests and entering invoices into the client's ERP system • Monitoring Payment Flow: Track the invoice approval process and notify responsible parties in cases of delays or non-payments

• Create and manage job postings in BambooHR, our applicant tracking system (ATS). • Lead the full recruitment cycle, from sourcing candidates across multiple channels to negotiating offers. • Develop and implement innovative talent sourcing strategies for active and passive candidates. • Conduct background checks and coordinate reference checks for candidates. • Build and maintain strong relationships with hiring managers to understand their recruitment needs. • Improve key metrics such as time-to-hire, interview-to-offer ratio, candidate experience, and diverse hiring, managing 15–20 requisitions simultaneously. • Use metrics and data to drive outcomes and meet company objectives. • Manage social media and email campaigns to increase employer brand awareness.

• Educates and advises managers on statutory or regulatory requirements in one or more areas of staff management such as compensation, benefits, recruitment, selection and performance management • Manages local legal aspects: staff representatives ("CSE"), company agreements, litigation, legal advises for the Business Team • Manages the outsourced payroll and all legal and social declarations • Supports the recruitment process, including approvals, screening candidates, onboarding and entering and processing of new hire information and records • Manages benefits administration to include employee enrollments and termination, claims resolution, change reporting to carriers and brokers, and timely communication of benefits information and eligibility to employees • Responsible for managing local employee records on the HRIS system. Completes regular data audits to ensure 100% data accuracy • Supports the global management of the HRIS platform. Regularly conducts data audits and supports the global quarterly reporting process • Creates reports for the executive team, as required • Manage annual compensation review including salary, bonuses and commissions • Provide administrative services to the executive team including ad hoc human resources reports, preparation of quarterly board book, website maintenance, etc. • Provide support to global HR and recruitment initiatives, as required

Trafi (an Enghouse Company) is a leading provider of journey planning solutions, enabling cities and transit agencies to optimize urban transportation. Our innovative platform integrates various transport modes, offering real-time data and user-friendly applications that enhance the commuter experience and improve city mobility. We are committed to shaping the future of mobility in urban environments through intelligent and efficient solutions. We are seeking for a dynamic and results-oriented Sales Account Manager to join our team. The successful candidate will be responsible for driving sales, managing key accounts, and building long-term relationships with cities and transit agencies. This role requires a deep understanding of mobility solutions, a passion for improving urban transportation, and a proven sales track record, especially in navigating public tenders. This is a Remote role based in UK, offering the flexibility to work from home or the office (we have a few) according to your preference. Responsibilities: - Sales Strategy Development: Develop and execute sales strategies to meet and exceed revenue targets within assigned territories or accounts. - Account Management: Build and maintain strong relationships with key clients, understanding their needs and providing tailored mobility solutions. - Market Research: Conduct market analysis to identify potential clients and trends in urban mobility, ensuring Trafi stays ahead of competition. - Public Tender Management: Lead the preparation and submission of bids for public tenders, ensuring compliance with all requirements and effectively communicating the value of Trafi's solutions. - Product Knowledge: Demonstrate in-depth knowledge of Trafi's products and services, effectively communicating their benefits to clients and stakeholders. - Proposal Development: Prepare and present compelling proposals and presentations for prospective clients, highlighting the advantages of Trafi's mobility solutions. - Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer support, to align sales efforts with company goals. - Sales Reporting: Maintain accurate sales forecasts and reporting on account status, pipeline progress, and performance metrics. - Networking: Attend industry events, conferences, and networking functions to promote Trafi and build professional relationships (6-8 events/year) Qualifications and Experience: - 3+ years of experience in sales or account management, preferably within the transportation, mobility, or technology sectors. - Demonstrated experience in managing and responding to public tenders within the transportation or public sector. - Strong understanding of urban mobility trends, transit operations, and the challenges faced by cities and transit agencies. - Proven track record of achieving sales targets and driving customer success. - Excellent communication, negotiation, and presentation skills. - Ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment. - Proficiency in CRM software and Microsoft Office Suite. - Willingness to travel as needed to meet with clients and attend events. - Bachelor’s degree in Business, Marketing, Engineering, or a related field. What we offer: - Work Your Way. Enjoy the flexibility to work remotely. We have offices in Reading and Milton Keynes, if you`d like to stop and say hi. - Talented Colleagues. Collaborate with colleagues who are experts in their fields, fostering an environment of learning and growth. - Health Benefits. We've got your well-being covered with medical insurance, ensuring you're in great shape. - Secure Your Future. We will contribute to your pension by up to 5% of your salary. About Us: In April 2025, Trafi was acquired by Enghouse, a global enterprise software company listed on the Toronto Stock Exchange (TSX: ENGH). With this acquisition, Trafi continues to scale its impact, delivering white-label platforms that help cities reduce emissions, simplify urban mobility, and reclaim their streets through fully integrated, multi-modal transport solutions. You can be confident that our recruitment and hiring processes will be adjusted to accommodate disabilities if requested. Enghouse is an equal opportunity employer. We’re grateful to everyone who applies. All applicants will receive a status update, and those selected for interviews will be invited to the next stage. #LI-ET8 #LI-Remote Location Remote Department Sales & Marketing Employment Type Full Time

• Identify and pursue new business opportunities within the BSS and MVNO markets. • Develop and implement effective sales strategies to expand market presence. • Build and maintain strong relationships with potential and existing clients. • Maintain a deep understanding of our telecom products and services. • Conduct product demonstrations and presentations to potential clients. • Stay informed about industry trends, competitor activities, and regulatory changes. • Provide regular updates on sales activities, forecasts, and pipeline status to management.

• Desenvolver, escalar e manter novas versões de um dos nossos produtos • Atuar como Fullstack com foco principal e domínio na camada de Frontend • Trabalhar em parceria com equipes de desenvolvimento para criar designs detalhados de software e APIs • Implementar melhorias contínuas para nossos clientes • Colaborar com arquitetos e gerentes de produtos para definir requisitos técnicos • Projetar e manter uma arquitetura de frontend sólida • Apoiar em demandas de sustentação e desenvolvimento de serviços backend (Java) • Definir e implementar contratos de APIs REST • Garantir a aplicação rigorosa de boas práticas de desenvolvimento • Contribuir para a evolução técnica do time através de revisões de código e compartilhamento de boas práticas • Criar desenhos de arquitetura técnica voltados para a interface e sua integração com o ecossistema de microsserviços

• Definir e implementar estratégias de DevOps alinhadas com as metas de negócio. • Garantir alta disponibilidade, segurança e escalabilidade dos sistemas. • Desenvolver e gerenciar pipelines de CI/CD para otimizar a entrega de software. • Definir e monitorar métricas de desempenho (SLAs, SLOs, SLIs) para melhoria contínua dos serviços. • Atuar em conjunto a equipe de DevOps Plenos e SRE, promovendo seu desenvolvimento profissional e processo de Knowledge Transfer junto ao time. • Trabalhar em colaboração com times de desenvolvimento e operações para impulsionar uma cultura DevOps.

• Create results-oriented content (acquisition, nurturing, and sales enablement) • Translate technical topics (primarily technology and B2B) into clear, strategic content • Manage and optimize content with a performance focus (SEO and conversion) • Provide direct support for demand generation campaigns • Manage and update content in a CMS (WordPress) • Collaborate with growth and marketing teams (ongoing partnership) • Deliver consistently and on deadline

• Develop, scale, and maintain high-performance systems • Collaborate with architects and product managers to define technical requirements • Design, develop, and maintain scalable REST APIs • Ensure strict application of development best practices • Implement messaging solutions and asynchronous communication • Support DevOps tasks, such as configuring and maintaining PostgreSQL database schemas • Contribute to the team's technical growth through code reviews

• Work on platform maintenance, addressing the backlog of bug fixes and minor improvements • Implement new features, following the roadmap schedule in coordination with the Product Owner (PO) • Assist Support and Customer Success teams in resolving queries, participating in communication chats and meetings • Support the expansion of technical documentation together with the UX team and the PO