• Provide direct clinical support to patients undergoing medication abortion • Respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance • Ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most

• Answering patient questions related to treatment, logistics, and next steps • Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination • Tracking patients through their care journey and ensuring timely follow-up • Checking, documenting, and reporting insurance eligibility information • Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards • Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates • This role requires a high level of accuracy and follow-through.

• Provide high-quality preventative, acute, and chronic care in a fully-remote, virtual setting • Elevate remote care by providing compassionate and meaningful patient encounters • Manage a dedicated panel of patients as their primary care physician • Refer patients to specialists or acute care services when clinically indicated • Work on population health initiatives for risk-attributed patients (AWVs, care gaps, transitions of care, risk capture) • Support patients immediately post-discharge to improve understanding of treatment plans and reduce hospital readmissions • Practice continuous self-evaluation to ensure adherence to clinical guidelines and best practices

• Provide text-based and video-based, comprehensive clinical care that encompasses Acute Care, including pediatrics and mental health • Must be able to work Monday and Friday with flexibility over starting hours (i.e., 7 am-12:30 pm ET) • Conduct video-based Acute Care, Primary Care, and Behavioral Health patient visits • Support physicians with Epic inbox management (labs, imaging, patient questions, etc.) • Educate patients on appropriate treatments and care plans for their health needs • Prescribe medication and refills as appropriate • Drive high-quality care with a focus on patient outcomes • Elevate remote care; provide compassionate and meaningful care • Think on your feet to devise creative solutions to problems that arise or escalate as appropriate • Collaborate with Care Team Members • Perform against challenging goals with a best-in-class team