We empower students to become the most successful version of themselves with personalized college & career guidance.
Community Manager – Senior Level Considered
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Community Manager – Senior Level Considered
Empowerly
• Serve as a primary point of contact for students and families throughout their Empowerly experience • Build strong relationships with families through proactive communication and support • Answer questions, troubleshoot concerns, and help families navigate the admissions process • Partner with counselors and internal teams to ensure students stay on track toward their goals • Monitor student engagement and identify opportunities for additional support • Deliver a high level of customer service in every interaction • Manage incoming support requests and customer communications • Maintain accurate records and documentation within Empowerly systems • Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates • Complete operational tasks accurately and efficiently • Help ensure a consistent experience for families across all stages of the program • Resolve customer concerns with professionalism, empathy, and sound judgment • Escalate issues when appropriate while maintaining a positive experience for families • For senior-level team members, serve as a point person for more complex or sensitive customer situations • Partner with Community Operations leadership to identify recurring challenges and recommend solutions • Identify opportunities to improve workflows and the family experience • Share feedback and ideas that help the team work more effectively • Support projects that improve Community Management operations • For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders • Work closely with counselors, operations leaders, and cross-functional teams • Contribute to a positive, collaborative team environment • Support onboarding and training efforts for new team members as needed • Remain flexible and adaptable as business needs evolve
Job Requirements
- Bachelor's degree from an accredited university
- 4+ years of experience in customer service, customer success, account management, education, operations, or a related field
- Experience working directly with customers, students, families, or clients
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities and stay calm under pressure
- Strong problem-solving skills and sound judgment
- Comfort learning and working within multiple systems and technologies
- Ability to work independently in a remote environment
- A positive attitude, strong empathy, and a genuine desire to help others
- Must be legally authorized to work in the United States without current or future sponsorship
- Must reside and work within the United States
Benefits
- Remote position within the United States
- Candidates must reside and work within the United States
- Candidates must be legally authorized to work in the United States without current or future sponsorship
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