• Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large-scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems. • Design and implement automated deployment and configuration solutions for New Relic using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Go, Shell). • Serve as the subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management. • Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges. • Create and deliver technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution.

• Sit at the intersection of product, sales, and engineering - helping customers get the most out of Yoodli • Thrive in technical pre-sales conversations, guiding architecture reviews and crafting tailored solutions • Support customers through onboarding and integrations • Tackle RFPs, security reviews, or the support tickets to keep things moving • Become a trusted advocate for our users - translating their real-world needs into product insights and building scalable processes that level up the entire customer experience

• Lead the overarching photonics product architecture for silicon photonics AI connectivity solutions • Design AI connectivity solutions by defining system-level product architectures • Engage in Intel's Silicon Photonics strategy for AI infrastructure • Orchestrate seamless integration between photonic components, electronic interfaces, thermal management, packaging, and AI system requirements • Spearhead development of novel architectures including 112Gbaud+ connectivity, advanced multi-wavelength systems, and innovative packaging approaches for AI workloads

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.