• Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive them to resolution • Debug and diagnose complex production and integration problems across the full stack • Identify root causes and implement durable fixes — not just workarounds • Communicate proactively with stakeholders on issue status, timelines, and resolution plans • Document findings and contribute to internal knowledge bases to reduce repeat escalations • Collaborate with teammates to formulate detailed designs, implement solutions from requirements, and estimate effort • Participate actively in agile product development, including sprint planning, code reviews, and retrospectives • Adhere to test-driven development practices and maintain high standards for code quality • Support product deployments, configuration, and post-release validation

• Profissional da **CONTRATADA** responsável pela produção dos artefatos de software que o *Squad* deve entregar.

• Leads portfolio level Principal meetings to maintain alignment, consistency and knowledge sharing; • Creates and architects foundational code elements that can be reused across a portfolio; • Develops POCs with new technologies and paves the way for portfolio adoption; • Tracks and monitors efficient usage of cloud resources and drives cost reduction opportunities and enhancements; • Acts as a point of escalation for teams facing extremely complex challenges; • Presents at and attends conferences and learns how to apply new technologies and concepts; • Provides leadership, mentoring, and coaching to direct reports; • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback; • Attracts, retains, develops, and motivates top talent; • Works with a Distinguished Engineer to define technology solutions (open source or vendor) teams should be exploring and/or leveraging; • Works across local teams to unify strategy and alignment; • Identifies and removes potential roadblocks & bottlenecks across large cross-functional projects and initiatives; • Participates in and influences development of technology roadmaps within a given portfolio; • Drives thought leadership and innovation within a given portfolio; • Point of escalation for high-priority issues and outages as they arise; • Fields questions from project, product, and support teams; • Helps solve technology disputes across local teams; • Works with vendors to help identify and implement feature enhancements in software products; • Evangelizes successful usage of tooling and technology with local teams

• Projetar e desenvolver aplicações fullstack escaláveis e resilientes, com backend em Java e/ou Python e frontend em React; • Liderar a integração de sistemas internos e externos, garantindo a comunicação e o funcionamento correto entre serviços, APIs e interfaces; • Definir padrões de arquitetura, código e pipelines de CI/CD para a squad, com foco principal no backend; • Garantir alta disponibilidade, segurança e performance de ponta a ponta, do banco de dados à interface do usuário; • Mentorar e orientar desenvolvedores Júnior e Pleno, promovendo boas práticas de engenharia em toda a stack; • Propor soluções técnicas inovadoras para cache, filas, mensageria e processamento de eventos, contribuindo também na arquitetura de componentes do frontend; • Traduzir demandas de negócio em requisitos técnicos, participando de decisões de UX/UI quando necessário; • Interagir, acolher e acompanhar equipe de negócio e produto, contribuindo tecnicamente desde a concepção até a entrega da solução completa.