Ellucian

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Inside Sales Representatives (ISRs) work with Higher Education Institutions to modernize their campuses, navigate change, achieve greater insights, and drive greater efficiencies. Reporting to one of our Sales Leaders, the ISR will meet or exceed goals within the assigned territory by promoting and selling our suite of platform solutions using consultative and value selling techniques. The ISR will partner with the Core Account Executive to develop a complete understanding of each institution’s needs as they relate to our suite of platform solutions, including each institution's business requirements, internal power structure, incumbent products, price sensitivity, regulatory challenges, etc. Where you will make an impact - Territory Planning and Business Development - Leverage existing customer relationships to create and qualify pipeline Manage monthly/quarterly/annual forecasts of sales opportunities Develop pricing quotes and proposals for institutions - Value Selling - Build relationships with existing customers, including senior-level College and University Administrators to generate new opportunities and develop trust Implement a structured and consultative sales process to understand the institutions’ objectives. Intelligently articulate the value of our platform solutions to institutions during initial prospecting conversations, discovery calls, and demonstrations. - Negotiation and Deal Closure - Lead the negotiation process, encompassing pricing and contract terms. Collaborate seamlessly with internal teams, including legal, finance, solutions consulting, and professional services, to ensure smooth deal closure and implementation. Consistently meet or exceed assigned sales quotas and revenue targets. - Cross-functional Collaboration - Collaborate with the Core Account Executive in your territory, along with Solutions Consultants and Customer Success to identify opportunities, as well as cross-sell opportunities, and progress deals to the point of closing What you will bring - 1-3 years of successful sales experience. Knowledge of the higher education industry and SaaS is highly desirable - Experience with Salesforce or Sales CRMs is highly desirable - Exceptional communication and relationship building skills - Strong work ethic, self-starter, coachable, humble, with the will to win What makes #Ellucianlife - Comprehensive health coverage: medical, dental, and vision - Flexible time off - Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests - 401k w/ match & BrightPlan - to help you save for the future - Parental Leave - 5 charitable days to support the community that supports us - Telemedicine - Wellness - Headspace Care (mental health) - Wellbeats (virtual fitness classes) - RethinkCare & Wellthy– caregiver support - Diversity and inclusion programs which provide access to internal employee resource groups - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Educational Assistance Program - Professional development opportunities - LinkedIn Learning #LI-AC1 #LI-REMOTE

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Join Ellucian’s dynamic Professional Services team as a Smart Plan Consultant, where you’ll play a pivotal role in helping higher education institutions transform their student planning and academic success initiatives. This position offers a unique opportunity to work closely with Ellucian’s cutting-edge products: Ellucian Smart Plan and Ellucian Credential Discovery (Award), and collaborate with key stakeholders to shape the future of student success The ideal candidate is eager to learn, customer focused, and interested in supporting higher education institutions in improving student planning and success outcomes. You will work closely with senior team members, customers, and cross-functional partners to help ensure successful project delivery Where you will make an impact - Assist with training customers on product configuration and usage to help them maximize the value of the solutions. - Partner with the sales team and internal stakeholders to support scoping discussions and align product capabilities with customer needs. - Develop and maintain project plans in Smartsheet or similar tools, track milestones, deliverables, and overall progress. - Work with customers and internal teams to help troubleshoot issues, share recommendations, and support implementation activities. - Technical Skills and Data Management: Write queries using Java Query Language and SQL for data extraction and analysis. Work with Linux shell for log reading and service management. Follow proper issue isolation and testing methodologies. - Participate in customer workshops and training sessions to support knowledge transfer and long-term product success. - Contribute to customer satisfaction by supporting the successful delivery of solutions aligned to institutional goals. - Collaborate with cross-functional teams within Ellucian to share feedback and support continuous improvement of delivery practices. What will you bring - 1 to 2 years of experience in higher education, software services, customer success, project coordination, or a related field. - Exposure to higher education environments or an interest in student success and enrollment planning. - Strong written and verbal communication skills with the ability to explain concepts clearly. - Basic experience with project tracking tools such as Smartsheet, Excel, or similar platforms. - Demonstrated ability to gather information and support discovery or requirements discussions. - Experience supporting or delivering customer training is a plus. - Familiarity with Ellucian products, CRM systems, advising tools, or enrollment management systems is helpful but not required. - Comfortable working in a collaborative and primarily remote team environment. - Willingness to learn new technologies and grow within the role. What makes #Ellucianlife - Comprehensive health coverage: medical, dental, and vision - Flexible time off - Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests - 401k w/ match & BrightPlan - to help you save for the future - Parental Leave - 5 charitable days to support the community that supports us - Telemedicine - Wellness - Headspace Care (mental health) - Wellbeats (virtual fitness classes) - RethinkCare & Wellthy– caregiver support - Diversity and inclusion programs which provide access to internal employee resource groups - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Education Assistance Program - Professional development opportunities #LI-MH1 #LI-remote

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Ellucian Company LLC has a full-time opening for Sr. Cloud Engineer in Reston, VA 20191 Duties are: Cloud Architecture and Infrastructure- Lead the design, implementation, and support of scalable, secure, and highly available cloud infrastructure solutions across public cloud platforms such as AWS or Azure. Infrastructure as Code: Build and manage infrastructure using automation tools such as Terraform or CloudFormation to ensure consistent, repeatable, and auditable deployments. DevOps Enablement: Collaborate with development teams to design and enhance CI/CD pipelines that accelerate delivery while maintaining quality, stability, and security. Monitoring and Observability: Implement and maintain observability solutions (e.g., CloudWatch, Datadog, Prometheus, Grafana) to monitor system performance and proactively detect and resolve issues. Security and Compliance: Apply security best practices for cloud platforms, including identity and access management (IAM), encryption, secrets management, and compliance with industry standards such as SOC 2 and ISO 27001. Hybrid Environments: Support infrastructure for a variety of application types, including cloud-native SaaS applications as well as hybrid systems such as Microsoft Dynamics CRM, SQL Server, and IIS. Automation and Optimization: Automate routine operations and workflows to improve reliability and efficiency, and continuously seek opportunities to optimize cloud performance and cost. Collaboration: Partner with software engineering, product, and support teams to align infrastructure capabilities with application requirements and customer needs. Mentoring: Mentor junior engineers and promote infrastructure engineering best practices across teams. Ownership and Accountability: Take ownership of infrastructure components from design through deployment and operations, ensuring reliable and timely delivery. Continuous Improvement: Stay current with emerging cloud technologies and introduce relevant tools, frameworks, and methods that improve platform quality and team productivity. Problem Solving: Diagnose complex system issues, conduct root cause analysis, and implement long-term solutions that improve resiliency and scalability. Technical Documentation: Maintain clear, comprehensive documentation for infrastructure systems, processes, and deployment procedures. Requirements Gathering: Participate in technical planning and requirements sessions to understand infrastructure needs and translate them into practical, scalable solutions. Peer Feedback: Contribute to technical design reviews and provide feedback that improves infrastructure architecture and engineering processes. 100 % remote position - can work from home from anywhere within the United States. Requires a minimum of a Bachelor’s degree or its foreign educational equivalent in Computer Science, Engineering, Information Systems, Info Technology or a rel. field required. Higher degree accepted but not a min. requirement. Plus 3 years experience in in job offered or in closely related position involving infrastructure or DevOps engineering. Experience must include: Managing production environments on AWS, Azure, or Google Cloud; With infrastructure-as-code tools such as Terraform, CloudFormation, or Pulumi; In automation and Scripting languages such as Python, Bash, or PowerShell, in using DevOps Tools with CI/CD platforms such as GitHub Actions, GitLab CI, or Jenkins; With cloud-native networking, load balancers, VPCs, storage, compute, and managed services; In MicroSoft Stack experience in Familiarity Windows Server, SQL Server, IIS, ADFS, and Microsoft Dynamics CRM in hybrid cloud deployments; In monitoring and logging: solutions such as CloudWatch, Datadog, Prometheus, New Relic, or ELK stack, in security Awareness using IAM, encryption, secure networking, and compliance frameworks. Email resumes to : Talentacquisition@ellucian.com

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Our Accounts Payable department is seeking a motivated individual to join a fast-paced environment. The successful candidate will be responsible for managing all aspects of accounts payable, ensuring accuracy and efficiency in our financial operations. Where You Will Make an Impact - Ensure adherence to internal policies and procedures. - Manage the Accounts Payable inbox and respond to inquiries in a timely manner. - Secure necessary approvals for non‑PO invoices. - Accurately enter PO and non‑PO invoices into the SAP system. - Prepare and submit wire payments. - Record and reconcile wire transactions within BlackLine. - Process weekly payments, including requesting disbursement approvals and coordinating with the designated accounting firm. - Enter and reconcile LAC payments in BlackLine. - Collaborate with vendors, Procurement, and end users to troubleshoot and resolve issues. - Perform audits of employee expense reports to ensure compliance and accuracy What You Will Bring - Excellent interpersonal and customer service skills - 1- 2 years of experience - Strong organizational/multi-task and prioritizing skills - Ability to work in a flexible and dynamic organization - Ability to maintain a high level of confidentiality - High attention to detail and problem solving - Knowledge in the Microsoft Office Suite applications (Excel, Word, Outlook) - Basic understanding of accounting - Experience at a software company a plus - Accounts Payable experience with Global company - Standard Accounts Payables and auditing principles/concepts - SAP and Concur knowledge - Undergraduate degree, preferably in Accounting - Fluent written and verbal English What makes #Ellucianlife - Comprehensive health insurance reimbursement - Life insurance - Wellness benefits - 17 workdays vacation - Christmas bonus payout in June & December - Thrive Flex Program that allows you to contribute towards your health, financial or learning interests - 5 charitable days to support the community that supports us - Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few. - Parental leave. - Employee referral bonuses to encourage the addition of great new people to the team #LI-MH1 #LI-Remote

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Ellucian’s Solutions Consulting organization is seeking a Solutions Consultant with experience or exposure to Ellucian Banner Finance and an interest in developing expertise across the end-to-end student lifecycle. This role operates within a capability-based presales model, where Solutions Consultants partner closely with other Solutions Consultants, Strategic Business Advisors, and Professional Services to support confident, delivery-aligned presales engagement. In this role, you will build foundational expertise in Ellucian Student and related capabilities, supporting discovery conversations and demonstrations while learning how to align customer needs with realistic delivery outcomes. You will contribute to opportunities from early discovery through transition to implementation, gaining experience in disciplined scoping, value articulation, and solution positioning. This is an excellent opportunity for someone who is looking to grow functional and presales expertise while working alongside experienced professionals in a collaborative, team-based model. Where You Will Make an Impact - Support Ellucian Student discovery conversations by helping gather institutional goals, challenges, and current-state processes. - Assist in preparing and delivering virtual and on-site capability demonstrations aligned to customer priorities and sales strategy. - Contribute to solution alignment by identifying how standard product capabilities support institutional needs. - Partner with other Solutions Consultants and cross-functional teams to ensure continuity from presales into implementation. - Build knowledge of higher education workflows across the student lifecycle, including Admissions, Registration, Academic Records, Student Accounts, Finance, and/or HCM and Payroll. - Support competitive and strategic pursuits through research, preparation, and follow-up activities. - Participate in team meetings, enablement sessions, and internal training to continuously grow product, industry, and solution knowledge. - Represent Ellucian professionally in customer interactions and occasionally at regional events or user groups. What You Will Bring - 4-6+ years of experience in higher education administration, functional support, consulting, or a related field. - Exposure to Banner Finance or HCM/Payroll is required; familiarity with Banner Student is a plus. - Foundational understanding of higher education business processes within Student or Academic Services. - Strong communication skills, with the ability to clearly explain functional concepts to diverse audiences. - Interest in developing presales consulting skills, including discovery, demonstration, and solution positioning. - Comfort working in a collaborative, team-oriented environment. - Strong organizational skills, attention to detail, and the ability to manage multiple priorities with guidance. - A growth mindset, curiosity, and willingness to learn evolving solutions and delivery approaches. What makes #Ellucianlife - Comprehensive health coverage: medical, dental, and vision - Flexible time off - Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests - 401k w/ match & BrightPlan - to help you save for the future - Parental Leave - 5 charitable days to support the community that supports us - Telemedicine - Wellness - Headspace Care (mental health) - Wellbeats (virtual fitness classes) - RethinkCare & Wellthy– caregiver support - Diversity and inclusion programs which provide access to internal employee resource groups - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Education Assistance Program - Professional development opportunities #LI-AC1 #LI-REMOTE

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Account Executives (Specialist) work with Higher Education Institutions to unlock student financial frustration, recruit and advise students more efficiently, increase enrollment, and see the full life cycle of constituents to increase giving from potential donors. Reporting to one of our Sales Leaders, the Ellucian Account Executive (Specialist) will meet or exceed goals in the assigned territory by promoting and selling the suite of products using consultative and value-selling techniques. The Account Executive (Specialist) will develop a comprehensive understanding of each institution’s needs related to the Integrated Solutions Suite, including its business requirements, internal power structure, incumbent products, price sensitivity, and regulatory challenges. Where you will make an impact - Strategic Prospecting and Business Development: - Utilize a diverse range of channels, from networking and industry events to cold calling, email campaigns, and social selling, to identify and cross-sell into current customers and engage with potential institutions. - Value Selling: - Implement a structured and consultative sales process to understand the institutions’ objectives. Tailor Ellucian’s solutions to address specific challenges and establish yourself as a trusted advisor to gain access to C-level stakeholders. Effectively communicate the value proposition and ROI of our products to a diverse range of stakeholders. - Relationship Building: - Cultivate strong, enduring relationships with key stakeholders, including C-level executives, department heads, and influencers within institutions. Develop a comprehensive understanding of organizational structures, decision-making processes, and buying cycles. - Compelling Solution Presentation: - Deliver impactful executive-level presentations, leveraging compelling storytelling, business acumen, and financial expertise. Establish a measurable and persuasive ROI for our offerings. - Negotiation and Deal Closure: - Lead the negotiation process, encompassing pricing and contract terms. Collaborate seamlessly with internal teams, including legal, finance, solutions consulting, and professional services, to ensure smooth deal closure and implementation. Consistently meet or exceed assigned sales quotas and revenue targets. - Cross-functional Collaboration: - Orchestrate collaboration across the Ellucian team, including Core Account Executives, Solutions Consulting, Marketing, Customer Success, Product, Professional Services, and Executives. Ensure alignment in messaging, customer satisfaction, and product roadmap development. Provide valuable field feedback to shape future product enhancements. What you will bring - 3+ years of successful sales experience. Knowledge of the higher education industry and SaaS is highly desirable. - Proven success in prospecting, building a pipeline, moving opportunities through the sales cycle to closure, presenting and discussing solutions with C-level and other decision-makers. - Strong work ethic, coachable, humble, with the will to win. - Ability to travel periodically, not to exceed 50%, to spend time in the field with prospects and clients. What makes #Ellucianlife - Comprehensive health coverage: medical, dental, and vision - Flexible time off - Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests - 401k w/ match & BrightPlan - to help you save for the future - Parental Leave - 5 charitable days to support the community that supports us - Telemedicine - Wellness - Headspace Care (mental health) - Wellbeats (virtual fitness classes) - RethinkCare & Wellthy– caregiver support - Diversity and inclusion programs which provide access to internal employee resource groups - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Education Assistance Program - Professional development opportunities #LI-AC1 #LI-REMOTE

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity As a Senior Consultant for Ellucian Managed Services, you will serve as a strategic advisor and subject matter expert supporting enterprise applications, including the Ellucian Banner ERP system and related data and reporting solutions across multiple client sites. In this role, you will partner closely with institutional stakeholders to assess, design, and optimize business processes, ensuring effective and innovative use of technology aligned with institutional mission, goals, and objectives. You will collaborate with cross-functional teams—both on-site and remote—including programmer analysts, system and database administrators, and functional experts, providing guidance and leadership to enhance application performance, data utilization, and service delivery. Where you will make an impact - Serve as a trusted advisor to client leadership, providing strategic guidance on administrative and enterprise systems, including Banner ERP and related applications. - Provide functional and technical expertise to support system optimization, configuration, and ongoing operations. - Lead and influence cross-functional teams through mentorship, knowledge sharing, and coordination rather than direct line management. - Partner with stakeholders to analyze, document, and improve business processes and workflows. - Advise on project planning, including defining goals, timelines, resource needs, and implementation strategies. - Drive successful project delivery through strong project management practices, clear communication, and stakeholder alignment. - Develop and recommend change management strategies, communication plans, testing approaches, and documentation standards. - Act as a liaison between functional users and technical teams to ensure effective translation of business needs into system solutions. - Support evaluation, selection, and implementation of enterprise systems and third-party solutions. - Provide systems analysis, troubleshooting, and reporting expertise to improve efficiency and data-driven decision-making. - Recommend and promote quality assurance practices for change management and system enhancements. - Assess third-party tools, integrations, and infrastructure for compatibility and strategic value. - Advise on data management strategies, including storage, archival, and governance best practices. - Contribute to the development of policies, procedures, and technical standards that support scalable and cost-effective system operations. - Design and guide integration of data sources across Oracle and other platforms. - Coordinate and provide direction to distributed technical and reporting resources. - Ensure alignment with federal and state reporting requirements and evolving regulatory standards. - Deliver training, workshops, and mentorship to both functional users and technical staff. - Facilitate communication through regular status updates, stakeholder meetings, and executive reporting. - Lead business analysis efforts and support process reengineering initiatives. - Provide expert guidance on Banner ERP environments, including upgrades, patches, and enhancements. - Drive continuous improvement initiatives, establish KPIs, and promote best practices across client engagements. Collaborate with stakeholders to deliver ERP projects and implementations aligned with institutional priorities. What you will bring - 5+ years of relevant experience, including significant experience supporting higher education ERP systems. - Deep functional and technical expertise in Ellucian Banner ERP; experience with Banner SaaS or other higher education SaaS ERP solutions preferred. - Demonstrated success in a consulting, advisory, or client-facing role, with the ability to influence stakeholders and drive outcomes. - Strong project management skills; PMP certification preferred. - Broad technical background, including implementation and support of administrative or academic systems in higher education. - Knowledge of higher education business processes, industry trends, and regulatory requirements. - Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical audiences. - Proven ability to manage multiple priorities in a dynamic, fast-paced environment. - Experience supporting enterprise-wide change initiatives and digital transformation efforts. - High level of professionalism, adaptability, and a collaborative, team-oriented mindset. - Travel to multiple client sites as required. What makes #Ellucianlife - Comprehensive health coverage: medical, dental, and vision - Flexible time off - Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests - 401k w/ match & BrightPlan - to help you save for the future - Parental Leave - 5 charitable days to support the community that supports us - Telemedicine - Wellness - Headspace Care (mental health) - Wellbeats (virtual fitness classes) - RethinkCare & Wellthy– caregiver support - Diversity and inclusion programs which provide access to internal employee resource groups - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Education Assistance Program - Professional development opportunities #LI-PB1 #LI-remote

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity We are a global SaaS company with decades of experience delivering mission‑critical solutions to higher education. As we transition into an AI‑first organization, we are reimagining how students, staff, and institutions interact with technology through intelligent, adaptive, and scalable services. As a Service Operations Specialist, you will support the delivery and continuous improvement of operational services that enable reliable, high‑quality customer experience. You will work closely with cross‑functional teams to support service performance, operational workflows, and continuous improvement initiatives. This role includes hands‑on configuration work within enterprise service management tools, alongside analytics and automation support aligned to our AI‑first strategy. Where you will make an impact - Support day‑to‑day service operations aligned with SLAs, operational goals, and defined workflows - Assist with operational coordination, backlog management, and service readiness activities - Monitor, triage, and support incident and issue resolution using service management tools and AI‑assisted insights - Ensure accurate updates, documentation, and follow‑through during operational events - Perform hands‑on configuration and basic development tasks within enterprise service management platforms (ServiceNow as a primary tool), such as creating and maintaining catalog items - Support testing and rollout of approved workflow or automation changes - Track service performance and KPIs using reports and dashboards - Build and maintain standardized data sources, metrics, and calculations to enable consistent reporting across teams - Work with Engineering, Support, Product, and Customer Success teams to support operational improvements - Maintain knowledge articles, and operational documentation - Identify opportunities to improve service delivery, tooling, and efficiency What We’re Looking For - 2–5 years of experience in service operations, IT operations, or a related support role (SaaS environment preferred) - Working knowledge of service management concepts such as incident management, SLAs, and ITIL practices - Experience using service management or workflow tools (ServiceNow preferred but not required) - Ability to perform basic configuration or development tasks in low‑code or workflow‑based platforms, with guidance - Experience building or maintaining reports, dashboards, or performance metrics - Strong analytical, problem‑solving, and communication skills - Comfortable learning new tools, following standards, and working in a production environment Why Join Us - Join a global SaaS leader embracing AI‑first operations - Gain hands‑on experience with modern service management and automation tools - Collaborate across product, engineering, and operations teams - Grow in an environment that values learning, execution, and continuous improvement What makes #Ellucianlife - Comprehensive health insurance reimbursement - Life insurance - Wellness benefits - 17 workdays vacation - Christmas bonus payout in June & December - Thrive Flex Program that allows you to contribute towards your health, financial or learning interests - 5 charitable days to support the community that supports us - Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few. - Parental leave. - Employee referral bonuses to encourage the addition of great new people to the team #LI-RB1 #LI-Remote

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Ellucian is seeking a highly skilled Proposal Solutions Manager focused on selling Ellucian Student to join the Global Proposals team, serving as a functional authority across our integrated SIS, ERP, CRM, and platform ecosystem — with deep expertise in student first solutions. In this role, you will respond to complex, detailed SIS and platform RFx requirements by translating institutional needs into clear, accurate, and strategically positioned solution responses. You will analyze RFPs, determine solution fit, and craft high-quality functional content that demonstrates how Ellucian’s solutions work together across the student lifecycle and enterprise operations. As an individual contributor in the Sales Operations & Strategy organization, this role is key to supporting continued revenue growth through providing up-to-date functional, technical and strategic content for RFx responses, as well as supporting partner responses. You will collaborate closely with Product, Sales, Solutions Consulting, Services, Cloud, Compliance, and Sales Enablement to ensure proposals are compliant, competitive, and aligned with current product capabilities and roadmap direction. This role supports North America and reports to the Senior Manager, Proposal Solutions. Where you will make an impact: - Support the successful development of compliant, competitive, relevant, accurate modern content for Ellucian. Student Signature and Essentials packages. - Analyze RFxs, questionnaires and other bid documents for requirements and help determine SIS and platform solution fit for Ellucian Student Signature and Essentials. - Identify red flags and issues in RFP requirements based on Ellucian’s portfolio of products, partners and services. - Influence the quality of the proposal during reviews and final delivery by customizing materials for the greatest impact and performing rigorous quality assurance checks on draft and final documents. - Engage in consistent release training and partner with Product on solution updates and new product launch information to infuse that information into to the content library and RFxs. - Participate in RFx retrospectives and provide guidance on actions to improve process efficiency. What you will bring: - Deep knowledge of Higher Education business processes, SIS, ERP, and CRM capabilities, as well as SaaS/cloud architecture. - Experience using AI tools to research, drive efficiency and enhance writing. - Strong, Prompt writing, Box, Ombud (or other proposal automation tool), ChatGPT, Perplexity skills. - Deep writing, editing and oral communications skills required. - Ability to solution, research, strategically solve complex problems and work independently. - A logical approach, with the ability to organize and structure information, extract relevant information and the confidence to ask questions to clarify. - Ability to collaborate well and work across teams to achieve a common goal. - Prior experience with Ellucian products is a plus. What makes #Ellucianlife - Comprehensive health coverage: medical, dental, and vision - Flexible time off - Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests - 401k w/ match & BrightPlan - to help you save for the future - Parental Leave - 5 charitable days to support the community that supports us - Telemedicine - Wellness - Headspace Care (mental health) - Wellbeats (virtual fitness classes) - RethinkCare & Wellthy– caregiver support - Diversity and inclusion programs which provide access to internal employee resource groups - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Education Assistance Program - Professional development opportunities #LI-AC1 #LI-REMOTE

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity This role requires 50-75% travel. We have an immediate opening for an Account Executive who will work in our California territory. In this role, you will work with higher education institution executives, including Presidents, Provosts, CFO’s and CIO’s to form strategic relationships and partnerships to sell Ellucian solutions in a consultative approach. You will be responsible for expanding our existing enterprise accounts and drive complex sales cycles by working with and supported by internal teams including Ellucian Executives, pre-sales consultants, proposals, inside sales, marketing, and sales support. If you’re a self-starter, enjoy working in a dynamic team environment, & love building relationships with your client’s Executives, then Ellucian is the place for you! Where you will make an impact - You will be a key player in Ellucian’s field sales team to drive expansion of current enterprise accounts - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. - Develop relationships with customers and leverage to drive strategy through the organization. - You will apply value-selling processes leveraging vast knowledge of Ellucian’s product portfolio - Establish strong relationships with C-levels based on knowledge of customer requirements and commitment to value. - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect. - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. - Develop and deliver a comprehensive business plan to address customer and prospects priorities and pain points. - Demand Generation, Pipeline and Opportunity Management - Manage sales through forecasting, account resource allocation, account strategy, and planning - Drive complex sales cycles orchestrating internal resources of pre-sales, proposals, contacts, inside sales, marketing and sales support - You will employ effective selling strategies to successfully position Ellucian as a viable choice to alternative ERP solutions. What will you bring - 6+ years of experience selling SaaS/Cloud products and solutions to C-levels within enterprise accounts - Ability in managing complex sales cycles from start to finish with a proven track record in meeting and/or exceeding annual quotas - Domain expertise in ERP, HCM, or Finance application is preferred - Ability to establish key relationships with C-levels - Proven success in transformational selling and strategy - Proven experience working with internal teams to maximize selling opportunities. - Ability to travel 50-75% - Previous experience selling to higher education institutions is not required What makes #Ellucianlife - Comprehensive health coverage: medical, dental, and vision - Flexible time off - Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests - 401k w/ match & BrightPlan - to help you save for the future - Parental Leave - 5 charitable days to support the community that supports us - Telemedicine - Wellness - Headspace Care (mental health) - Wellbeats (virtual fitness classes) - RethinkCare & Wellthy– caregiver support - Diversity and inclusion programs which provide access to internal employee resource groups - Employee referral bonuses to encourage the addition of great new people to the team - We Foster a learning culture with: - Education Assistance Program - Professional development opportunities #LI-AC1 #LI-REMOTE