Assists as a member of the management team in support of overall strategy to continuously optimize desk operations practice efficiency. Provides oversight for daily activities as directed by the work unit supervisor or assistant supervisor. Works closely with Desk Operations Specialists, providers, and members of the care team to assist in optimizing the use of all supporting tools and is the subject matter expert (SME) in all desk related activities and functions within their respective division or dept. Works to continuously optimize practice efficiency through use of electronic environment tools, electronic health record (EHR) system, and associated workflows, including but not limited to extensive knowledge of check in, check out, rooming, and scheduling as well as non-visit care support. Assist Desk Operations Specialists, providers and other care team members with daily patient care. Creates and assists with writing work unit guidelines and SOP’s. Assists the work unit supervisor/assistant supervisor in performing quality review to ensure that the division/department is meeting expected quality and service standards in their dept/division; (ex: check in wait times, workqueue monitoring, service excellence, electronic messaging turn-around time, etc.). Identifies slots that are unfilled and need to be acted upon, reviewing fill rates and ensuring appropriate calendaring with the right patient scheduled in the right slot. Possesses a troubleshooting mindset for systems, including EHR, customer relationship management (CRM). Is an integral staff member who brings ideas forward for practice/process operational improvements and assists with project scoping. Identifies technical and soft skill gaps within the Desk Operations team and serves as a panel member for interviews of Desk Operations Specialists and other positions within the division or dept. as needed. Must provide excellent communication skills (verbal and in writing), including using empathic communication strategies while demonstrating professional examples for staff to follow. Routinely serves as a resource and mentor to others as opportunities arise. Strong organizational and communication skills and a commitment to quality and excellence in service are important components of the role. This Lead eDOS position will support a team of 11 remote Patient Access Service Specialists who assist in workqueue and inbasket management across the state of Minnesota. This role is primarily a remote position; however, it may be called upon to assist on-site during critical staffing. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Role Description The project focuses on data collection and usability testing for medical consumer devices, including blood pressure monitors, glucose meters, and weight scales. Participants will interact with the devices by following predefined scenarios to support structured image data collection in line with project guidelines. All instructions and protocols will be provided to ensure consistency and quality. We are looking for a Team Coordinator to support local operations and participant management for this project. This role is ideal for someone organized, communicative, and comfortable handling coordination tasks in a dynamic, fast-paced environment. Key Responsibilities - Coordinate local participants involved in the project - Support onboarding processes, including communication and guidance for new participants - Assist with scheduling sessions and ensuring timely participation - Support device logistics and procurement when required - Ensure smooth execution of local sessions and activities - Monitor and ensure accurate completion of required metadata and documentation Qualifications - Previous experience in coordination, training, or similar roles is a plus - Strong organizational and multitasking skills - Excellent communication skills in English - Knowledge of the local language is preferred but not mandatory - Ability to work independently and manage multiple responsibilities - Availability to support onboarding and operational activities as needed Benefits - Opportunity to work on innovative, technology-driven projects - Flexible and dynamic work environment - Exposure to international teams and operations

• Prepare the daily logistics for client trips • Assign vehicles and drivers to each route • Ensure the operation runs with the fewest possible third-party providers • Adjust routes when necessary to reduce travel time and costs • Manage the entire communication flow between passengers, company staff and third-party providers • Confirm with drivers that passenger counts are correct, identifying and correcting inconsistencies when they occur • Resolve passenger-related and operational issues (vehicle delays, missed connections, extra passengers, last-minute changes, emergency vehicle hires), maintaining clear communication with the team and passengers • Request quotes for third-party vehicles, negotiate with providers and enter costs into the system • Keep all operation and logistics information up to date in the CRM, spreadsheets and operational records.

We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you! Key Responsibilities Order Management - Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery. Buyer and Seller Communication - Serve as the central point of contact for all stakeholders. - Provide proactive updates to buyers on order status and delivery timelines. - Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines. Logistics Coordination - Coordinate shipments between sellers, 3PLs, and buyers. - Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems. Issue Resolution - Respond promptly and professionally to customer complaints. - Investigate the root cause of issues and deliver a positive resolution. - Minimize revenue loss through effective problem-solving. Documentation & Recordkeeping - Maintain timely and accurate order updates in internal systems. - Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency. Process Improvement - Analyze order processing, fulfillment, shipping, and delivery workflows. - Provide recommendations to enhance efficiency, accuracy, and overall customer experience. Cross-Functional Support - Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve.