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Manager, Field Applications – EMEA
Location
Germany
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Manager, Field Applications – EMEA
Element Biosciences
• Frequently traveling to customer sites is required • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments • Supporting commercial team and customers in their technical applications and providing product training • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies • Mentoring and leading a team of Field Application Scientists • Traveling with members of the team to develop their training and troubleshooting skill sets • Leading regional team calls to develop tactical frameworks to address the needs of the region • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge • Collaborating with other cross functional leaders to improve processes and work to scale the organization • Delivering customer training and workshops, both in-person and remote • Utilizing service CRM software to accurately identify and document customer opportunities • Collaborating with internal partners to resolve customer issues and improve processes
Job Requirements
- Bachelors degree with 10+ years, Masters degree with 8+ years or PhD with 6+ years in NGS library construction (a combination of experience and education may be considered)
- Hands-on experience with cell culture and tissue handling required
- Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
- Must be highly motivated and have strong problem-solving ability
- Excellent communication and strong relationship building skills
- Highly collaborative and adaptable; able to work well within multidisciplinary teams
- Skilled in nucleic acids and protein analytical methods
- Experience with single cell protocols and cell culture for multiomics workflows
- Generate high quality and reproducible wet-lab data from established protocols
- High degree of comfort navigating technical project discussions
- Must be able to work independently and as a team player
- Demonstrated account management skills
- English speaking and second language is preferable
Benefits
- Flexible working hours
- Professional development opportunities
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