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Field Service Engineer – EMEA
Location
Italy
Posted
4 days ago
Salary
0
Seniority
Junior
Job Description
Field Service Engineer – EMEA
Element Biosciences
• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field • Collaborating with internal partners to resolve customer issues and improve processes • Interacting with customers to offer and assist in service contract sales and other service products • Assessing maintenance/service needs and implementing a plan of action for instrument service • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner • Frequent travel inside EMEA Region
Job Requirements
- Bachelor’s Degree or MS with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
- Experience with NGS sequencing instrument and sequencing run set up preferred
- Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
- Experience with multiple full life cycle product launches preferred
- Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
- Experience with fluorescence microscopy helpful
- Excellent verbal and written communications skills, including technical writing abilities.
- Must be flexible in working hours as this position may require customer support during non-regular business hours
- Demonstrated account management skills preferred
- Linux basics is a plus
- Fluent in English verbal / written and fluent in Italian verbal / written is a must.
Benefits
- stock options
- sales commission
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