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Element Biosciences

Where freedom drives discovery

Field Service Engineer – EMEA

Field EngineerField EngineerFull TimeRemoteJuniorTeam 201-500Since 2016H1B SponsorCompany SiteLinkedIn

Location

Italy

Posted

4 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglishItalianJavaLinuxPython

Job Description

Field Service Engineer – EMEA

Element Biosciences

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field • Collaborating with internal partners to resolve customer issues and improve processes • Interacting with customers to offer and assist in service contract sales and other service products • Assessing maintenance/service needs and implementing a plan of action for instrument service • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner • Frequent travel inside EMEA Region

Job Requirements

  • Bachelor’s Degree or MS with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
  • Experience with NGS sequencing instrument and sequencing run set up preferred
  • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
  • Experience with multiple full life cycle product launches preferred
  • Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
  • Experience with fluorescence microscopy helpful
  • Excellent verbal and written communications skills, including technical writing abilities.
  • Must be flexible in working hours as this position may require customer support during non-regular business hours
  • Demonstrated account management skills preferred
  • Linux basics is a plus
  • Fluent in English verbal / written and fluent in Italian verbal / written is a must.

Benefits

  • stock options
  • sales commission

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