Duelbits

• Own the day-to-day management of Duelbits’ Discord server as the primary community hub. • Manage server structure, onboarding flows, moderation systems, bots, roles, and engagement frameworks. • Keep the community active through events, giveaways, prediction contests, sports moments, and product activations. • Lead and coordinate moderators and community executives across time zones. • Support Telegram and on-site community features alongside Discord. • Amplify social and marketing content across community channels to drive engagement and conversation. • Maintain an active presence across Reddit, Bitcointalk, Telegram groups, forums, and external Discord communities. • Monitor conversations, respond to questions, and engage authentically within crypto and gaming communities. • Track brand mentions, player sentiment, and competitor community activity. • Escalate complaints, reputation concerns, or recurring issues internally where required. • Build relationships with community members, moderators, creators, and influential voices within the space. • Plan and execute community activations including contests, AMAs, watch parties, giveaways, and prediction events. • Support launches, partnerships, ambassador moments, and promotional campaigns through community channels. • Develop initiatives that strengthen engagement, participation, and long-term community activity. • Support ambassador and loyalty-style initiatives for highly engaged community members.

• Own day-to-day performance of the streamer and creator portfolio across all verticals. • Source, evaluate, and onboard streamers, creators, influencers, and ambassadors across Twitch, YouTube, Kick, TikTok, X, and emerging platforms. • Structure and negotiate commercial agreements (flat fees, CPA, rev share, hybrid) aligned with acquisition targets. • Test new creator profiles, platforms, content formats, and geographies to scale acquisition. • Monitor competitor activity and identify emerging talent across crypto, gaming, esports, and sports. • Own reporting and performance tracking for the creator channel. • Analyse partner-level metrics: FTDs, CPA, LTV, ROAS, and player quality. • Identify underperforming partnerships and implement optimisation or renegotiation strategies. • Run cohort analysis to evaluate long-term value across creator segments and deal structures. • Deliver insights and recommendations to the Head of Acquisition and CMO. • Build and manage long-term relationships with creators, streamers, agencies, and talent managers. • Act as the primary point of contact across all live partnerships. • Manage deliverables, content output, and campaign execution. • Provide partners with creatives, tracking links, offers, and brand direction. • Oversee payments, incentives, and performance alignment across the portfolio. • Lead structured testing across creator strategies: talent, content formats, platforms, geos, and offers. • Work with BI to validate experiments and optimise performance. • Identify trends across Web3, streaming, short-form content, and Gen-Z ecosystems. • Explore opportunities to leverage creator IP within paid media and broader campaigns. • Work with BI on attribution, measurement, and channel economics. • Align with CRM to optimise onboarding and conversion from creator traffic. • Collaborate with creative teams on co-branded content and campaign assets. • Share insights on audience behaviour and creator-driven traffic with acquisition and product teams.

• Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks • Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager • Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines • Maintain accurate records of player interactions, offers, and portfolio actions • Deliver proactive, timely communication with VIP players to support engagement and retention • Assist with onboarding new VIP players and ensuring a smooth early-stage experience • Support reactivation and retention initiatives designed by senior VIP leadership • Contribute observations on player preferences, behaviour, and feedback • Surface insights on player behaviour, preferences, and engagement patterns • Build understanding of player value, incentives, and lifecycle dynamics • Contribute to discussions around player treatment and optimisation • Support VIP-related initiatives across CRM, social, and partnerships • Assist in executing VIP benefits, promotions, and experiences • Engage with community touchpoints where relevant

• Own the end-to-end customer support function across all channels and products • Lead and develop a global team (Team Leads, Shift Managers, agents, QA) • Define performance standards across speed, quality, and consistency • Build a high-performance culture balancing efficiency, accuracy, and player experience • Own hiring, onboarding, and development pathways across the support function • Define and implement support policies, SOPs, and service-level standards • Own the knowledge base (internal and external) and ensure consistency of communication • Establish clear escalation frameworks and decision-making structures • Define handling of key scenarios: payments, KYC, complaints, fraud, and crypto-specific issues • Ensure operational readiness across product launches, promotions, and major events • Own 24/7 global coverage across channels and languages • Forecast contact volumes based on events, promotions, and product activity • Manage outsourced partners where applicable, ensuring alignment and quality • Drive productivity metrics (utilisation, response time, resolution efficiency) • Define and run a structured QA framework across all support interactions • Own the support tech stack and vendor relationships • Lead implementation and optimisation of AI-driven tooling (chatbots, automation, agent assist) • Ensure seamless alignment between Customer Support and VIP functions • Track core metrics: CSAT, response time, resolution time, cost-per-contact, productivity • Benchmark performance against leading iGaming and crypto operators

• Plan, prepare, and execute testing activities across assigned features, projects, releases, and change requests • Perform functional, regression, usability, compatibility, exploratory, and API testing • Validate delivered functionality against business requirements, acceptance criteria, technical specifications, and user expectations • Ensure appropriate test coverage while identifying and communicating testing risks, assumptions, and potential gaps • Provide testing estimates and contribute to delivery planning activities where required • Create and maintain test plans, test cases, test scripts, and supporting QA documentation • Collaborate closely with Product and Development teams to investigate issues and validate fixes • Support root-cause analysis activities and contribute recommendations aimed at reducing recurring issues • Coordinate and execute regression testing activities across releases and product updates • Assess release readiness from a QA perspective and communicate testing outcomes, risks, and recommendations • Provide regular updates on testing progress, blockers, risks, and quality concerns • Identify opportunities to improve testing efficiency, tooling, automation, quality controls, and QA processes • Share testing approaches, lessons learned, and best practices with the wider QA team

• Create and deliver short-form and mid-form content across social, paid, partnership, and community channels • Produce reactive content around crypto, sports, betting, gaming, internet culture, and real-time moments • Develop platform-native content across X, TikTok, Instagram, YouTube, Telegram, Kick, and emerging channels • Produce video, motion, statics, memes, clips, social cards, and fast-turn creative aligned with the Duelbits brand • Translate partnerships, sponsorships, ambassadors, and product launches into engaging, shareable content • Support content production for Duelbits Predict and major live events • Source, onboard, brief, and manage creators, streamers, influencers, KOLs, and affiliates across multiple platforms • Coordinate creator-led content and partnership activations aligned with growth and engagement objectives • Support commercial relationships including referral codes, revenue-share arrangements, and creator collaborations • Monitor creator performance, audience engagement, and content quality across the network • Identify opportunities to expand the creator ecosystem and strengthen community reach • Leverage AI tools across concepting, scripting, editing, motion, effects, asset creation, reporting, and workflow optimisation • Use AI-assisted production methods to accelerate content execution and experimentation • Stay current on emerging AI creative tools, platform trends, and evolving content formats • Continuously test new workflows, formats, and production approaches to improve output quality and speed • Contribute to audience growth, engagement, and acquisition initiatives across social and creator-led channels • Collaborate on social calendars, campaign planning, and platform strategies aligned with commercial priorities • Deliver timely and reactive content responses to trends, sports events, crypto movements, and cultural moments • Coordinate with Community, CRM, Growth, Partnerships, and Brand teams to align content distribution and amplification • Track content performance across engagement, reach, growth, creator contribution, and audience interaction metrics • Monitor creator and partner activity to refine strategy and improve performance outcomes • Provide structured reporting and actionable insights to relevant stakeholders • Contribute to ongoing optimisation of social, creator, and content workflows

• Oversee the end to end journey of Core Product Development initiatives • Maintain your Product Backlog, ensuring that each item has clear value to the business and is correctly prioritised based on strategic impact and technical dependencies • Act as the guardian of the Core platform and be the go-to person for any updates, issues or questions related to platform capabilities • Own and evolve critical platform components, such as; UI/UX, Payments and Wallets, KYC, AML and Compliance Services and Internal Admin Systems • Ensure platform reliability, scalability, performance and security through close collaboration with Engineering, DevOps and Architecture teams • Monitor and report on platform health using commercial and technical KPIs (e.g. uptime, latency, error rates, conversion funnels) • Collaborate with other Product Owners across our verticals and offer support to internal teams across Casino, Sports, Marketing, Fraud, VIP and Compliance by providing shared services and reusable platform capabilities • Identify technical bottlenecks and opportunities for automation, system improvements and operational efficiency • Perform competitor and market analysis focused on platform trends, technology stacks and emerging tools.

• Own the VIP portfolio with responsibility for revenue, retention, LTV, and incentive efficiency • Continuously monitor high-value player activity to identify opportunities and risks early • Act proactively on behavioural signals to protect and grow portfolio value • Define and manage VIP segmentation, tiers, benefits, and exposure • Make fast, commercially sound decisions on rewards, limits, bespoke offers, and re-engagement strategies • Translate portfolio insights into a long-term, cross-product VIP strategy • Maintain a sharp understanding of competitor VIP propositions and evolving player expectations • Ensure the VIP offering remains clearly differentiated, credible, and desirable at the top end of the market • Work closely with CRM, product, social, acquisition, partnerships, and brand contacts to actively grow the VIP portfolio • Proactively support VIP onboarding through marketing initiatives and partnerships • Convert partnerships and sponsorships into tangible, exclusive VIP value • Design high-impact, time-sensitive VIP experiences that reinforce loyalty, status, and differentiation • Provide direction and oversight to Junior VIP Managers with clear standards and accountability

• Support the execution of marketing campaigns across casino, sportsbook, and prediction products • Assist with setup, optimisation, and monitoring across multiple digital channels • Help manage content, offers, and promotions across owned, paid, and partner media • Coordinate campaign assets, briefs, and timelines with internal teams • Support product launches, feature rollouts, and promotional initiatives • Assist with social media scheduling, publishing, and basic performance tracking • Monitor community feedback and trends across social platforms, Discord, Telegram, and other channels • Help ensure messaging remains consistent, on-brand, and aligned across touchpoints • Assist in coordinating with affiliates, creators, streamers, and marketing partners • Support onboarding of new partners, including links, creatives, and tracking setup • Help monitor partner activity and flag optimisation opportunities • Maintain accurate records of campaigns, partners, and deliverables • Track and support reporting on key metrics such as traffic, engagement, FTDs, and conversions • Build and maintain basic performance reports and dashboards • Support analysis of campaign performance, what's working, what's not, and why • Assist senior contributors with ad-hoc analysis and reporting requests • Work closely with Product Marketing, Social, Acquisition, CRM, BI, and Creative contacts • Help keep campaigns organised, documented, and on schedule • Follow established workflows while contributing ideas for improvement • Support testing, experimentation, and learning across channels

• Own day-to-day performance of the affiliate portfolio across all verticals. • Source, negotiate, and onboard new affiliate partners (networks, publishers, media buyers, comparison sites). • Optimise commission structures (CPA, rev share, hybrid) to maximise ROI and player quality. • Test new affiliate types, geographies, and traffic sources to diversify acquisition. • Monitor competitor activity and emerging opportunities across crypto, iGaming, and esports. • Own reporting and performance tracking for the affiliate channel. • Analyse partner-level metrics: FTDs, CPA, LTV, ROAS, and player quality. • Identify underperformance and implement corrective actions. • Run cohort analyses to evaluate long-term value by partner and deal structure. • Deliver structured insights and recommendations to the Head of Acquisition and CMO. • Build and maintain relationships with affiliate partners, networks, and agencies. • Manage negotiations, rate cards, and performance-based agreements. • Provide partners with creatives, tracking links, and updated offers. • Ensure accurate tracking, attribution, and compliance across all partnerships. • Lead testing across affiliate strategies: offers, creatives, geos, and partner types. • Work with BI to validate hypotheses and optimise performance. • Identify new growth opportunities across crypto, Web3, and emerging channels. • Work with BI on attribution, tracking, and fraud detection. • Align with CRM to optimise onboarding and early-stage conversion. • Collaborate with creative teams to develop high-performing assets. • Share insights with acquisition and product marketing teams to inform strategy.