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Duelbits logo
Duelbits

The most rewarding Crypto Casino & Sportsbook

Junior VIP Account Manager

Location

United States

Posted

66 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

Junior VIP Account Manager

Duelbits

• Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks • Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager • Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines • Maintain accurate records of player interactions, offers, and portfolio actions • Deliver proactive, timely communication with VIP players to support engagement and retention • Assist with onboarding new VIP players and ensuring a smooth early-stage experience • Support reactivation and retention initiatives designed by senior VIP leadership • Contribute observations on player preferences, behaviour, and feedback • Surface insights on player behaviour, preferences, and engagement patterns • Build understanding of player value, incentives, and lifecycle dynamics • Contribute to discussions around player treatment and optimisation • Support VIP-related initiatives across CRM, social, and partnerships • Assist in executing VIP benefits, promotions, and experiences • Engage with community touchpoints where relevant

Job Requirements

  • 1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar)
  • Experience in customer support within gaming or iGaming
  • Strong interest in VIP management, player engagement, and retention
  • Ability to interpret player behaviour and identify engagement opportunities
  • Clear communication skills and strong attention to detail
  • Ability to operate in a fast-paced, always-on environment
  • Exposure to VIP, CRM, or player lifecycle management (Advantageous)
  • Familiarity with crypto, gaming, sports, or digital entertainment environments (Advantageous)

Benefits

  • Competitive service fees with performance-linked upside
  • Remote-first, international collaboration model
  • Hands-on exposure to high-value portfolio management
  • Ongoing guidance and development under senior VIP leadership
  • Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow

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