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Docusign

Bringing Agreements to Life

Senior Manager, Site Reliability Engineering

DevOps EngineerDevOps EngineerFull TimeRemoteLeadTeam 5,001-10,000Since 2003H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$157.1K - $300.6K / year

Seniority

Lead

No structured requirement data.

Job Description

Senior Manager, Site Reliability Engineering

Docusign

Role Description As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform. This position is a people manager role reporting to the Director, Site Reliability Engineering. - Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. - Ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience. - Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust. - Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. - Foster a culture of continuous learning, psychological safety, and technical excellence. - Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. - Implement and champion the adoption of the Internal Developer Platform (IDP). - Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery. - Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms. Qualifications - 10+ years of experience in Infrastructure, SRE, or Software Engineering. - Minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment. - Experience guiding teams that build tools and automation, viewing infrastructure as code. - Experience managing complex technical projects and handling incident management efficiently. - Experience making technical priority decisions based on user impact. - Experience solving modern operational problems with software automation. - Experience with modern programming languages (such as Go or Python). Requirements - Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS). - Experience contributing to or implementing Internal Developer Platforms (IDPs). - Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines. - Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures. Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region. - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement. - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment. - Retirement Plans: select retirement and pension programs with potential for employer contributions. - Learning and Development: options for coaching, online courses and education reimbursements. - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

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