Bringing Agreements to Life
Renewal Specialist
Location
Japan
Posted
3 days ago
Salary
0
Seniority
Junior
Job Description
Renewal Specialist
Docusign
• The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. • The Renewal Specialist will work with existing Docusign customers, managing accounts across the SMB market to maintain their satisfaction and renewal of their next contract. • The Renewal Specialist is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader Docusign partner ecosystem. • Retain and grow customer accounts, including increased commitment • Develop and leverage customer relationships to improve customer retention • Manage renewal process and negotiate multi-variable contracts • Develop a strategy to ensure assigned accounts are renewed in a timely manner • Provide accurate and timely forecasts on a weekly basis • Monitor outstanding renewals and develop a robust follow up system • Liaise with internal teams to ensure smooth processing of quotes and renewals for customers • Identify areas for growth within the account upon renewal • Communicate risk to management and lead resolution strategies • Align with the CSM / CSAM to ensure campaigns running effectively to ensure campaigns are running effectively • Deliver business reviews for low adopting customers who require a 1:1 engagement • Be the principal point of contact for renewals and leverage the internal organization to meet the needs of your customers • Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service • Ad hoc duties as directed by management
Job Requirements
- 1+ years experience in B2B sales or account management focused on customer renewals
- Bachelor’s degree or equivalent required
- Experience in B2B sales or account management focused on customer renewals within the technology or software industry
- Proven track record of success in managing a high-volume portfolio of accounts
- Track record of success and over-achievement of quota in past positions
- Proven ability to work in a fast-paced environment
- Exceptional time management, organization, and multi-tasking skills are a must
- Strong verbal and written communication skills, specifically at the executive level.
Benefits
- Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
- Flexible work arrangements
- Professional development
Related Guides
Related Categories
Related Job Pages
More General Jobs
Temporary Special Projects Coordinator
MoveOnWe are a movement of ordinary Americans who want to build a country where everyone can thrive with dignity and fairness.
• Own the day-to-day execution of assigned projects, events, productions, and special projects from kickoff to completion. • Track timelines, deliverables, and follow up actions to make sure projects stay on and are completed on schedule. • Coordinate with internal stakeholders, teams, vendors, consultants, and partner organizations to move projects forward and resolve operational bottlenecks. • Maintain clear communication regarding project status, risks, and next steps. • Manage logistics for training/educational programming, livestreams, events, meetings, and member-facing programs, including scheduling, materials, vendor coordination, and run-of-show preparation. • Ensure projects are delivered with a high level of quality and attention to detail. • Maintain project documentation, trackers, calendars, and reporting. • Create and manage workflows that improve efficiency. • Execute established team strategies and identify opportunities to improve processes, reduce friction, and increase effectiveness. • Gather feedback and project learnings to inform future work and operational improvements.
Technicien de Maintenance – H/F
Otis Elevator Co.We give people freedom to connect and thrive in a taller, faster, smarter world.
• Effectuer l’intégralité des visites d'entretien et de maintenance des ascenseurs de votre périmètre d’affectation • Travailler dans la zone géographique définie, en gérant le portefeuille d'ascenseurs qui s'y trouve • Réagir de manière proactive et rapide pour réparer les pannes, en s'efforçant d'obtenir une première réparation • Effectuer des réparations mineures pour assurer un fonctionnement continu • Assurer la liaison directe avec le client sur place afin d'établir une bonne relation de travail.
• Conduct remote consultations (elective telemedicine) focused on clinical complaints and follow-up. • Order and review tests, prescribe medications, and issue digital medical certificates. • Ensure ethical conduct and maintain professional confidentiality during consultations.
• Understand and/or generate a program statement of work (SOW) and customer component application requirements • Drive creation and management of obsolescence mitigation strategies • Develop and/or sustain a proactive Obsolescence Management process • Drive resolution through support of lifetime buys and selections of alternate parts • Facilitate and support contract negotiations and supplier statements of work • Brief program leadership for building consensus regarding strategic decisions • Conduct trade study analyses to identify cost effective obsolescence cut in points • Travel to Raytheon locations as needed
