Dijital Team

• Maintain, improve, and optimise digital experiences that drive engagement, enquiries, and conversions. • Focus on website management, conversion optimisation, SEO/GEO, analytics, and continuous digital improvement. • Enhance website performance, improve user journeys, and use data-driven insights for measurable digital outcomes. • Manage WordPress websites, optimise landing pages, resolve technical issues, and support digital campaigns. • Ensure websites remain accessible, high-performing, and aligned with brand standards.

• Design, develop, deploy, and maintain MuleSoft integration solutions. • Build reusable APIs and integration frameworks aligned with MuleSoft best practices. • Design and implement enterprise integration architectures. • Integrate Salesforce with internal and external business systems. • Develop RESTful and SOAP-based APIs and services. • Troubleshoot and resolve complex integration and performance issues. • Lead technical solution design sessions and architecture reviews. • Establish integration standards, governance, and development frameworks. • Collaborate with internal teams to define and deliver integration requirements. • Mentor and train developers and administrators on MuleSoft capabilities and best practices. • Produce technical documentation, integration specifications, and support guides. • Ensure all integration solutions are secure, reliable, scalable, and maintainable. • Participate in Agile planning, ceremonies, and delivery activities. • Identify opportunities to improve automation, efficiency, and integration processes.

• Design, develop, and maintain Tableau dashboards, reports, and visualisations. • Gather and analyse reporting requirements from business stakeholders. • Translate business needs into scalable reporting and analytics solutions. • Develop and maintain Tableau data models, calculations, parameters, and dashboard functionality. • Optimise dashboard performance while ensuring reporting accuracy and reliability. • Integrate Tableau with multiple data sources, including Salesforce and other business systems. • Develop data extraction, transformation, and validation processes. • Provide recommendations that improve reporting capabilities and business insights. • Collaborate with cross-functional teams to strengthen data governance and reporting standards. • Deliver end-user training and create documentation to build internal capability. • Mentor team members and promote effective knowledge sharing across the business. • Participate in Agile ceremonies, sprint planning, and solution reviews. • Troubleshoot reporting and data-related issues and deliver timely resolutions. • Continuously identify opportunities to improve reporting processes and analytics maturity.

• Own the technical and solution architecture across the Dynamics 365 ecosystem. • Design scalable, maintainable solutions across Dynamics 365 CE, Field Service, Power Platform, integrations, and custom applications. • Translate functional designs into robust technical solutions. • Define architecture for Business Central development while providing technical oversight rather than direct AL development. • Design enterprise integration architectures and establish strategies for conflict resolution and system resilience. • Identify technical risks, constraints, and technical debt while providing recommendations for continuous improvement. • Act as the technical authority across the development team. • Lead code reviews and ensure engineering quality across multiple technology platforms. • Define, document, and enforce coding standards, documentation standards, source control practices, and deployment processes. • Review solutions for maintainability, scalability, security, and architectural alignment. • Provide technical supervision and guidance to both offshore and onshore developers. • Deliver the most technically complex and architecturally significant development work. • Develop reference implementations that establish engineering patterns and best practices. • Promote configuration-first approaches where appropriate to maximise platform capabilities. • Support technical decision-making for complex development initiatives. • Own and continuously improve Application Lifecycle Management (ALM) practices. • Establish solution management strategies, version control standards, and deployment pipelines. • Drive release governance, testing standards, deployment safety, and rollback planning. • Validate release readiness before production deployments. • Mentor developers through coaching, code reviews, and collaborative engineering practices. • Support the ongoing growth of technical capability across the development team. • Identify capability gaps and implement practical development plans. • Foster a culture of engineering excellence and continuous learning. • Partner closely with functional consultants to assess technical feasibility and solution design. • Coordinate technical delivery across multiple concurrent initiatives. • Produce clear technical documentation and architectural decision records. • Contribute to sprint planning, estimation, prioritization, and delivery activities.

• Lead the end-to-end delivery of technology, data integration, and change management projects • Manage project scope, timelines, budgets, resources, and deliverables • Ensure projects are delivered successfully while meeting quality standards and client expectations • Oversee multiple concurrent engagements and prioritise activities effectively • Act as the primary point of contact throughout the project lifecycle • Build and maintain strong relationships with clients and key stakeholders • Facilitate workshops, discovery sessions, and stakeholder meetings to establish project objectives and alignment • Provide regular project updates, manage expectations, and proactively address risks and issues • Translate business requirements into structured delivery plans • Collaborate closely with technical teams to ensure successful solution delivery • Monitor project progress, dependencies, and milestones • Manage project risks, issues, and change requests throughout delivery • Maintain project documentation, reporting, and governance artefacts • Apply recognised project management methodologies and best practices • Contribute to the ongoing improvement of project delivery frameworks and operational processes • Support knowledge sharing and continuous improvement initiatives across the project delivery team

• Lead the technical delivery of enterprise networking and security projects from design through implementation • Develop Low Level Designs (LLDs), implementation plans, deployment documentation, and technical standards • Take ownership of engineering outcomes throughout the project lifecycle • Drive engineering best practices across projects and managed services • Support presales teams with technical solution validation and customer discovery workshops • Review solution architectures for technical accuracy and delivery suitability • Provide implementation effort estimates and technical risk assessments • Support seamless transitions from presales through to project delivery • Act as the primary technical contact throughout project delivery • Present technical solutions in clear business language to a variety of stakeholders • Build trusted customer relationships through effective consultation and communication • Participate in planning sessions, workshops, and solution reviews • Lead the implementation of enterprise networking and security solutions • Collaborate with project managers, presales consultants, and engineering teams to ensure successful delivery • Ensure projects are delivered within scope, quality expectations, and agreed timelines • Support project handovers into managed services environments • Provide the highest level of technical escalation across managed customer environments • Troubleshoot complex networking and security incidents • Perform root cause analysis and support cyber security incident response activities • Lead enterprise firewall migration projects and mentor junior engineers during escalations • Identify opportunities to enhance customer environments and internal engineering processes • Contribute to automation initiatives, deployment templates, and AI-assisted engineering workflows • Improve engineering documentation, operational standards, and technical knowledge resources • Promote engineering excellence and standardisation across the business • Work closely with engineering, service desk, presales, and project teams • Mentor junior engineers through technical leadership and knowledge sharing • Participate in architecture discussions and contribute to ongoing capability development

• Respond to client enquiries regarding products and services being quoted • Assist prospective clients with general enquiries and escalate opportunities where appropriate • Gather and document customer requirements to support successful project delivery • Monitor and manage sales-related service tickets in a timely and professional manner • Process requests from sales, account management, and renewals queues • Create and update sales opportunities and coordinate activities with internal stakeholders • Ensure service-related tickets are escalated promptly to the appropriate teams • Prepare accurate quotes within agreed service levels using approved product catalogues • Ensure pricing aligns with business requirements and quality standards • Coordinate approvals for high-value quotes where required • Review opportunities for accuracy before progressing to sales orders • Maintain product information within sales systems to ensure consistency and accuracy • Support and guide team members in the effective use of quoting tools • Assist in maintaining documentation and resolving system issues with software vendors • Contribute to evaluating and improving quoting tools and processes • Identify opportunities to improve efficiency and effectiveness within the quoting function • Assist with the preparation of professional proposals for larger projects • Coordinate information from internal stakeholders to produce accurate quotations • Support accepted proposals through to sales order completion • Maintain accurate customer and company contact information within internal systems • Record customer information and project details accurately to support downstream teams • Maintain and update sales administration documentation and procedures • Complete agreed training and professional development activities • Provide administrative support to Account Managers as required • Undertake additional duties that contribute to the success of the sales team and wider business

• Provide advanced Level 3 technical support across a broad range of client environments. • Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security-related issues. • Manage service desk tickets while maintaining high standards of documentation and ticket hygiene. • Deliver Level 1, Level 2, and Level 3 support as required. • Assist with project delivery, system implementations, client onboarding, and migration activities. • Develop, maintain, and improve technical documentation, knowledge bases, and standard operating procedures. • Identify opportunities to improve services through automation and operational efficiencies. • Support the development and optimisation of internal systems and business processes. • Act as a trusted technical advisor and escalation point, working closely with business leadership. • Build strong customer relationships through proactive communication and strategic technology recommendations. • Maintain regular communication with customers throughout the support lifecycle. • Contribute ideas that support business growth, scalability, and continuous improvement. • Stay up to date with emerging technologies and industry best practices.

• Act as the primary escalation point for Level 1 and Level 2 support engineers. • Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues. • Configure and support Single Sign-On (SSO) using Microsoft Entra. • Assist clients in meeting cybersecurity and compliance framework requirements. • Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions. • Monitor service tickets to ensure timely resolution within agreed service levels. • Monitor system alerts, logs, and proactively address issues. • Identify system vulnerabilities and implement appropriate remediation. • Perform root cause analysis to minimise recurring incidents. • Design, plan, and deliver IT infrastructure projects. • Lead Microsoft 365 and file server migrations. • Deploy and configure Microsoft Intune environments. • Deliver SharePoint migration projects. • Implement disaster recovery solutions. • Configure networking infrastructure, including firewall deployments. • Support technical research and solution design alongside the Technical Manager. • Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records. • Maintain accurate project and service documentation within documentation platforms. • Foster strong client relationships through professional communication and high-quality service delivery. • Demonstrate professionalism and accountability in all customer interactions. • Maintain accurate time recording and documentation for all completed work.

• Design, develop, enhance, and maintain full stack applications using Microsoft .NET technologies and modern front-end frameworks. • Build, configure, and support Azure services, including CI/CD pipelines, ARM provisioning, Function Apps, Logic Apps, storage services, Service Bus, Service Fabric, Key Vaults, Cognitive Search, and related cloud components. • Implement and support secure identity and access integrations using SAML 2.0, WS-Federation, ADFS, and major enterprise identity providers. • Develop and optimize SQL Server databases, including schemas, stored procedures, functions, queries, indexes, jobs, and backup processes. • Integrate applications with enterprise platforms such as Active Directory, ServiceNow, and Microsoft Dynamics products. • Use AI-assisted development tools and contribute to the implementation of AI coding agents across the development lifecycle. • Manage source code using Git, TFS, SVN, SourceTree, and related lifecycle tools, including pull request reviews and release workflows. • Support deployments across QA, UAT, and production environments, including health checks, monitoring, and analysis of Application Insights logs. • Estimate implementation effort, assist with project planning, and contribute to project tracking and execution. • Troubleshoot complex technical issues and deliver high-quality, maintainable, and scalable solutions. • Continuously explore new technologies and apply them effectively to improve development practices and delivery outcomes.