Dijital Team

• Design, develop, and maintain responsive websites and web applications • Collaborate with designers, product managers, and marketing teams to enhance website functionality and user experience • Optimise web applications for speed, scalability, and overall performance • Debug, troubleshoot, and resolve issues across multiple browsers and devices • Write clean, scalable, and maintainable code following development best practices • Implement and maintain SEO best practices across digital platforms • Manage and maintain website content through CMS platforms such as Shopify • Stay informed on industry trends, emerging technologies, and development best practices

• Assist in planning, scheduling, and tracking renovation projects • Coordinate trades, subcontractors, and suppliers • Monitor project timelines and identify potential delays or risks early • Liaise with site supervisors and trades to support day-to-day operations • Coordinate materials, deliveries, and site access requirements • Ensure works progress according to plans and specifications • Act as a key point of contact for internal stakeholders throughout projects • Utilise communication platforms to support internal collaboration, calls, and messaging • Provide updates on project progress, timelines, and changes • Support issue resolution and stakeholder expectation management in a professional manner • Maintain project documentation, quotes, and contracts • Track budgets, invoices, and project variations • Ensure compliance with permits, approvals, and safety requirements

• Design, develop, and maintain automation workflows using scripting and RPA platforms • Build reusable automation modules to support IT operations and service delivery • Develop and maintain scripts using PowerShell, Python, Jinja, and Bash • Work with JSON and structured data to support scalable automation solutions • Develop automation solutions within RMM environments such as Datto RMM or similar platforms • Automate operational MSP tasks including user provisioning, ticketing workflows, device management, monitoring, and alert remediation • Support and optimise service desk and infrastructure operations through automation initiatives • Build and maintain integrations using REST APIs across systems and platforms • Work with API documentation including OpenAPI and Swagger specifications • Integrate automation solutions with Microsoft 365, Azure, and other MSP technologies • Use Git for version control and collaborative development practices • Maintain clear documentation for automation workflows, scripts, and integrations • Work closely with service desk, infrastructure, and engineering teams to identify automation opportunities and deliver scalable solutions • Identify repetitive manual tasks and implement automation to improve operational efficiency • Continuously optimise workflows for performance, scalability, and reliability • Apply security-first principles across all automation processes and integrations

• Provide remote technical support via phone, email, and remote access tools • Set up new users, devices, and accounts • Configure printers, endpoints, and user environments • Perform device deployments, setup, and data migrations • Troubleshoot issues impacting end users across various client environments • Support and administer Microsoft 365 environments • Manage and troubleshoot: - Exchange Online - SharePoint - OneDrive - Intune - Conditional Access • Assist with cloud-focused infrastructure support including DNS and SSL certificate management • Support hybrid cloud environments and Azure AD synchronisation • Troubleshoot networking and connectivity issues • Support on-premise infrastructure environments where required • Manage permissions, Active Directory structures, and security configurations • Participate in technical projects and infrastructure improvements • Maintain accurate ticket notes and time tracking records • Collaborate with internal resolver teams to resolve escalated technical issues • Continuously develop technical capabilities and contribute to knowledge sharing within the team

• Engage with stakeholders to gather, document, and translate business requirements into functional and technical solution designs • Configure and implement Dynamics 365 Business Central modules including Finance, Purchasing, Inventory, and Jobs/Projects • Design and deploy Dynamics 365 Field Service solutions including work orders, scheduling, dispatch, and mobile workflows • Lead workshops, solution design sessions, and stakeholder discussions • Develop and support customisations and extensions within Business Central using AL • Design and manage integrations between Dynamics 365, Microsoft 365, and third-party systems using APIs and middleware • Leverage Microsoft Power Platform tools including Power Apps, Power Automate, and Power BI to deliver automation and reporting solutions • Collaborate with developers and data engineers to ensure high-quality technical delivery • Map and optimise end-to-end service delivery processes from job creation through to billing and reporting • Support data migration activities including mapping, transformation, validation, and migration planning • Identify opportunities for automation, integration, and operational improvement across workflows • Participate in testing, deployment, release management, and post-implementation activities • Provide user training, system documentation, and ongoing support to business users • Ensure solutions are scalable, reliable, and aligned with business objectives

• Design, develop, and deploy AI-enabled applications on Microsoft Azure • Build scalable and secure solutions leveraging Azure OpenAI, Azure AI Search, and Azure Cognitive Services • Collaborate with business and technical stakeholders to gather requirements and define solution architecture • Develop robust, production-ready code and integrate Azure AI capabilities into modern applications • Perform testing, optimization, and performance tuning across solutions • Ensure solutions align with cloud security and architectural best practices • Produce technical documentation and implementation artefacts • Translate complex business requirements into practical technical solutions • Work closely with delivery teams to bring AI projects from concept through to deployment • Contribute to continuous improvement and innovation across AI and cloud initiatives

• Provide first-level technical support to customers via phone, email, and collaboration tools • Troubleshoot issues related to telephony systems, PBX platforms, and software applications • Guide users through clear, step-by-step resolutions • Log, prioritise, and track incidents and service requests through the helpdesk system • Ensure timely issue resolution and escalate complex problems to senior teams when required • Diagnose and resolve basic software, telephony, and cloud PBX issues • Assist with installation, configuration, and updates of supported applications • Create and maintain user-friendly documentation and knowledge base articles • Assist with basic networking issues such as connectivity, IP configuration, and VPN access • Follow security protocols and promote best practices among end users

• Support the day-to-day operation of the service desk by improving ticket flow, onboarding readiness, and alignment between support, sales, and accounts. • Hands-on technical support role with responsibility across dispatch, onboarding, compliance, and pre/post-sales support. • Increase efficiency, reduce escalation, improve onboarding consistency, and remove operational bottlenecks across the business.

• Design, develop, and maintain automation workflows using the Rewst platform. • Build automation scripts using Python, PowerShell, and Jinja templating. • Develop and maintain reusable automation modules and scripts. • Work with JSON data manipulation and structured data processing. • Create automation to integrate across multiple systems using REST APIs. • Integrate automation workflows with platforms such as: Microsoft 365, Azure, Microsoft Graph, MSP tools (ConnectWise, Autotask, etc.) • Work with OpenAPI and Swagger documentation to build integrations. • Develop API-based automation solutions that support IT operations. • Automate workflows commonly used by MSPs including - User provisioning and deprovisioning, Ticket management automation, Device management, Monitoring and alert remediation, Reporting and operational processes. • Integrate automation with PSA, RMM, and security platforms. • Use Git for version control and collaboration. • Follow structured development cycles, testing processes, and release management. • Maintain documentation for scripts, workflows, and integrations. • Work closely with the lead automation engineer, learning and assisting with automation projects. • Participate in design discussions and architecture reviews. • Collaborate with infrastructure engineers and service desk teams to identify automation opportunities. • Identify repetitive manual tasks that can be automated. • Improve existing workflows for efficiency, reliability, and scalability. • Stay up to date with automation tools, APIs, and MSP technology platforms.

• Coordinate and support delivery of marketing campaigns across digital, email, social, content, and partner channels • Track campaign performance using marketing automation and analytics tools, and prepare performance summaries • Manage the marketing calendar, coordinating inputs from internal teams, partners, and agencies • Support content development including blogs, landing pages, case studies, partner content, social posts, and event collateral • Maintain and update website content, support SEO and conversion optimisation initiatives, and manage forms, CTAs, and basic troubleshooting • Schedule and publish content across social platforms, monitor engagement, and support performance reporting • Support coordination and promotion of events, webinars, and partner activities including logistics and post-event follow-up • Ensure all marketing outputs align with brand guidelines, tone of voice, and messaging standards