Dijital Team

• Own the technical and solution architecture across the Dynamics 365 ecosystem. • Design scalable, maintainable solutions across Dynamics 365 CE, Field Service, Power Platform, integrations, and custom applications. • Translate functional designs into robust technical solutions. • Define architecture for Business Central development while providing technical oversight rather than direct AL development. • Design enterprise integration architectures and establish strategies for conflict resolution and system resilience. • Identify technical risks, constraints, and technical debt while providing recommendations for continuous improvement. • Act as the technical authority across the development team. • Lead code reviews and ensure engineering quality across multiple technology platforms. • Define, document, and enforce coding standards, documentation standards, source control practices, and deployment processes. • Review solutions for maintainability, scalability, security, and architectural alignment. • Provide technical supervision and guidance to both offshore and onshore developers. • Deliver the most technically complex and architecturally significant development work. • Develop reference implementations that establish engineering patterns and best practices. • Promote configuration-first approaches where appropriate to maximise platform capabilities. • Support technical decision-making for complex development initiatives. • Own and continuously improve Application Lifecycle Management (ALM) practices. • Establish solution management strategies, version control standards, and deployment pipelines. • Drive release governance, testing standards, deployment safety, and rollback planning. • Validate release readiness before production deployments. • Mentor developers through coaching, code reviews, and collaborative engineering practices. • Support the ongoing growth of technical capability across the development team. • Identify capability gaps and implement practical development plans. • Foster a culture of engineering excellence and continuous learning. • Partner closely with functional consultants to assess technical feasibility and solution design. • Coordinate technical delivery across multiple concurrent initiatives. • Produce clear technical documentation and architectural decision records. • Contribute to sprint planning, estimation, prioritization, and delivery activities.

• Lead the end-to-end delivery of technology, data integration, and change management projects • Manage project scope, timelines, budgets, resources, and deliverables • Ensure projects are delivered successfully while meeting quality standards and client expectations • Oversee multiple concurrent engagements and prioritise activities effectively • Act as the primary point of contact throughout the project lifecycle • Build and maintain strong relationships with clients and key stakeholders • Facilitate workshops, discovery sessions, and stakeholder meetings to establish project objectives and alignment • Provide regular project updates, manage expectations, and proactively address risks and issues • Translate business requirements into structured delivery plans • Collaborate closely with technical teams to ensure successful solution delivery • Monitor project progress, dependencies, and milestones • Manage project risks, issues, and change requests throughout delivery • Maintain project documentation, reporting, and governance artefacts • Apply recognised project management methodologies and best practices • Contribute to the ongoing improvement of project delivery frameworks and operational processes • Support knowledge sharing and continuous improvement initiatives across the project delivery team

• Lead the technical delivery of enterprise networking and security projects from design through implementation • Develop Low Level Designs (LLDs), implementation plans, deployment documentation, and technical standards • Take ownership of engineering outcomes throughout the project lifecycle • Drive engineering best practices across projects and managed services • Support presales teams with technical solution validation and customer discovery workshops • Review solution architectures for technical accuracy and delivery suitability • Provide implementation effort estimates and technical risk assessments • Support seamless transitions from presales through to project delivery • Act as the primary technical contact throughout project delivery • Present technical solutions in clear business language to a variety of stakeholders • Build trusted customer relationships through effective consultation and communication • Participate in planning sessions, workshops, and solution reviews • Lead the implementation of enterprise networking and security solutions • Collaborate with project managers, presales consultants, and engineering teams to ensure successful delivery • Ensure projects are delivered within scope, quality expectations, and agreed timelines • Support project handovers into managed services environments • Provide the highest level of technical escalation across managed customer environments • Troubleshoot complex networking and security incidents • Perform root cause analysis and support cyber security incident response activities • Lead enterprise firewall migration projects and mentor junior engineers during escalations • Identify opportunities to enhance customer environments and internal engineering processes • Contribute to automation initiatives, deployment templates, and AI-assisted engineering workflows • Improve engineering documentation, operational standards, and technical knowledge resources • Promote engineering excellence and standardisation across the business • Work closely with engineering, service desk, presales, and project teams • Mentor junior engineers through technical leadership and knowledge sharing • Participate in architecture discussions and contribute to ongoing capability development

• Respond to client enquiries regarding products and services being quoted • Assist prospective clients with general enquiries and escalate opportunities where appropriate • Gather and document customer requirements to support successful project delivery • Monitor and manage sales-related service tickets in a timely and professional manner • Process requests from sales, account management, and renewals queues • Create and update sales opportunities and coordinate activities with internal stakeholders • Ensure service-related tickets are escalated promptly to the appropriate teams • Prepare accurate quotes within agreed service levels using approved product catalogues • Ensure pricing aligns with business requirements and quality standards • Coordinate approvals for high-value quotes where required • Review opportunities for accuracy before progressing to sales orders • Maintain product information within sales systems to ensure consistency and accuracy • Support and guide team members in the effective use of quoting tools • Assist in maintaining documentation and resolving system issues with software vendors • Contribute to evaluating and improving quoting tools and processes • Identify opportunities to improve efficiency and effectiveness within the quoting function • Assist with the preparation of professional proposals for larger projects • Coordinate information from internal stakeholders to produce accurate quotations • Support accepted proposals through to sales order completion • Maintain accurate customer and company contact information within internal systems • Record customer information and project details accurately to support downstream teams • Maintain and update sales administration documentation and procedures • Complete agreed training and professional development activities • Provide administrative support to Account Managers as required • Undertake additional duties that contribute to the success of the sales team and wider business

• Provide advanced Level 3 technical support across a broad range of client environments. • Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security-related issues. • Manage service desk tickets while maintaining high standards of documentation and ticket hygiene. • Deliver Level 1, Level 2, and Level 3 support as required. • Assist with project delivery, system implementations, client onboarding, and migration activities. • Develop, maintain, and improve technical documentation, knowledge bases, and standard operating procedures. • Identify opportunities to improve services through automation and operational efficiencies. • Support the development and optimisation of internal systems and business processes. • Act as a trusted technical advisor and escalation point, working closely with business leadership. • Build strong customer relationships through proactive communication and strategic technology recommendations. • Maintain regular communication with customers throughout the support lifecycle. • Contribute ideas that support business growth, scalability, and continuous improvement. • Stay up to date with emerging technologies and industry best practices.

• Act as the primary escalation point for Level 1 and Level 2 support engineers. • Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues. • Configure and support Single Sign-On (SSO) using Microsoft Entra. • Assist clients in meeting cybersecurity and compliance framework requirements. • Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions. • Monitor service tickets to ensure timely resolution within agreed service levels. • Monitor system alerts, logs, and proactively address issues. • Identify system vulnerabilities and implement appropriate remediation. • Perform root cause analysis to minimise recurring incidents. • Design, plan, and deliver IT infrastructure projects. • Lead Microsoft 365 and file server migrations. • Deploy and configure Microsoft Intune environments. • Deliver SharePoint migration projects. • Implement disaster recovery solutions. • Configure networking infrastructure, including firewall deployments. • Support technical research and solution design alongside the Technical Manager. • Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records. • Maintain accurate project and service documentation within documentation platforms. • Foster strong client relationships through professional communication and high-quality service delivery. • Demonstrate professionalism and accountability in all customer interactions. • Maintain accurate time recording and documentation for all completed work.

• Design, develop, enhance, and maintain full stack applications using Microsoft .NET technologies and modern front-end frameworks. • Build, configure, and support Azure services, including CI/CD pipelines, ARM provisioning, Function Apps, Logic Apps, storage services, Service Bus, Service Fabric, Key Vaults, Cognitive Search, and related cloud components. • Implement and support secure identity and access integrations using SAML 2.0, WS-Federation, ADFS, and major enterprise identity providers. • Develop and optimize SQL Server databases, including schemas, stored procedures, functions, queries, indexes, jobs, and backup processes. • Integrate applications with enterprise platforms such as Active Directory, ServiceNow, and Microsoft Dynamics products. • Use AI-assisted development tools and contribute to the implementation of AI coding agents across the development lifecycle. • Manage source code using Git, TFS, SVN, SourceTree, and related lifecycle tools, including pull request reviews and release workflows. • Support deployments across QA, UAT, and production environments, including health checks, monitoring, and analysis of Application Insights logs. • Estimate implementation effort, assist with project planning, and contribute to project tracking and execution. • Troubleshoot complex technical issues and deliver high-quality, maintainable, and scalable solutions. • Continuously explore new technologies and apply them effectively to improve development practices and delivery outcomes.

• Lead discovery workshops to understand client business processes, information requirements, and governance needs. • Facilitate discussions around information architecture, governance, and content lifecycle strategies. • Translate business objectives into practical Microsoft 365 solutions. • Present complex technical concepts in a clear and accessible manner. • Design information architecture, including metadata structures, content types, and document classification models. • Develop and implement retention policies, lifecycle management strategies, sensitivity labels, and Data Loss Prevention (DLP) policies. • Advise clients on governance frameworks and operating models that support long-term success. • Design and implement SharePoint Online environments, including intranets, departmental sites, secure workspaces, and document management solutions. • Configure libraries, metadata, content types, permissions, navigation, and user experience. • Support migration and restructuring of legacy file systems into modern SharePoint environments. • Implement Microsoft Purview compliance capabilities, including sensitivity labelling, DLP policies, and data classification frameworks. • Deliver governance solutions that are practical, scalable, and appropriate for client environments. • Ensure compliance initiatives support both regulatory requirements and day-to-day usability. • Deliver workshops and training sessions to support user adoption and knowledge transfer. • Produce clear documentation outlining governance decisions, solution designs, and implementation approaches. • Enable client champions and internal teams to confidently manage their information environment. • Provide ongoing guidance on governance best practices and lifecycle management.

• Deliver operational support across enterprise networking, security, wireless, and connectivity environments. • Troubleshoot complex network issues, supporting a diverse customer base. • Work across a broad range of enterprise technologies including Fortinet, Aruba, Cisco, Meraki, WAN services, and SD-WAN solutions. • Collaborate with senior engineers on escalated incidents and continuous improvement initiatives. • Produce and maintain technical documentation, operational procedures, and knowledge base articles. • Manage incidents, service requests, alerts, and standard changes across customer environments. • Monitor, maintain, and support enterprise network, wireless, firewall, and security infrastructure. • Collaborate with Escalation and Senior Network Engineers during major incidents, maintenance activities, and project delivery. • Contribute to continuous improvement initiatives, automation opportunities, and operational excellence. • Share technical knowledge with colleagues and support the development of junior engineers. • Foster a collaborative, accountable, and customer-focused engineering culture.

• Provide technical leadership across active development projects. • Review solution designs, architectures, and implementation approaches to ensure quality, maintainability, and suitability. • Support developers in resolving complex technical challenges and delivery blockers. • Establish and uphold technical standards, governance, and development best practices. • Stay current with evolving AI development technologies and industry trends. • Guide developers on the effective and responsible use of AI-assisted development tools. • Ensure AI-generated outputs are appropriately reviewed, tested, and validated. • Apply AI tools within your own workflow to improve efficiency and scalability. • Ensure development work is structured into clear, manageable, and trackable tasks. • Review and refine task breakdowns to improve sequencing, clarity, and delivery efficiency. • Maintain visibility of progress through well-organized project tracking and reporting practices. • Support accurate planning and forecasting through effective task management. • Mentor and support developers across varying levels of experience. • Encourage technical growth through coaching, knowledge sharing, and constructive feedback. • Promote best-practice development approaches and continuous improvement. • Validate technical scope and feasibility during discovery and solution design activities. • Assess integration complexity, data readiness, and technical risks before project commencement. • Contribute to realistic effort estimates and solution recommendations. • Partner with Project Managers to support delivery planning, sequencing, and risk management. • Balance solution quality with project timelines and budget considerations. • Escalate technical risks and issues proactively. • Identify scope changes and support appropriate change management processes. • Provide technical insight to support successful project outcomes and client satisfaction.