Achieve more offshore
Lead Systems Engineer – L4
Location
Sri Lanka
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Lead Systems Engineer – L4
Dijital Team
• Act as the primary escalation point for Level 1 and Level 2 support engineers. • Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues. • Configure and support Single Sign-On (SSO) using Microsoft Entra. • Assist clients in meeting cybersecurity and compliance framework requirements. • Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions. • Monitor service tickets to ensure timely resolution within agreed service levels. • Monitor system alerts, logs, and proactively address issues. • Identify system vulnerabilities and implement appropriate remediation. • Perform root cause analysis to minimise recurring incidents. • Design, plan, and deliver IT infrastructure projects. • Lead Microsoft 365 and file server migrations. • Deploy and configure Microsoft Intune environments. • Deliver SharePoint migration projects. • Implement disaster recovery solutions. • Configure networking infrastructure, including firewall deployments. • Support technical research and solution design alongside the Technical Manager. • Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records. • Maintain accurate project and service documentation within documentation platforms. • Foster strong client relationships through professional communication and high-quality service delivery. • Demonstrate professionalism and accountability in all customer interactions. • Maintain accurate time recording and documentation for all completed work.
Job Requirements
- Minimum of 7-10 years' experience within a Managed Services Provider (MSP) or multi-client IT services environment.
- Strong experience supporting Microsoft 365 environments.
- Ability to independently learn, evaluate, and implement new technologies.
- Proven ability to contribute to service improvement initiatives.
- Relevant IT qualifications or industry certifications are highly regarded.
- Microsoft 365 administration
- Microsoft Intune
- Microsoft Windows Server and Desktop Operating Systems
- Router and firewall administration
- Network administration
- Microsoft Defender or other endpoint protection platforms
- ConnectWise Automate or similar RMM platforms
- ConnectWise Manage or similar ticketing systems
- Microsoft Azure
- Microsoft PowerShell
- Cloudflare products
- Azure Virtual Desktop (AVD) or other VDI technologies
- Microsoft Teams Phone System
- Microsoft Power Automate
- Microsoft Sentinel or other SIEM platforms
- Security frameworks such as CIS or NIST
- Ubiquiti UniFi
- macOS support
- ITIL knowledge
- Microsoft 365 Expert, Azure Associate, or equivalent certification
- Networking and/or firewall certification
- Cybersecurity certification
- Commitment to ongoing professional development and technical certification
- Excellent verbal and written English communication skills
- Strong analytical and troubleshooting abilities
- High attention to detail
- Self-motivated with the ability to work independently and collaboratively
- Strong time management and multitasking skills
- Fast learner with a proactive and inquisitive mindset
- Committed to delivering quality outcomes and seeing tasks through to completion
Benefits
- 💰 Get paid in Australian Dollars
- 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
- 🩺 Generous OPD coverage from doctor visits to all your medical needs
- 🏡 Home office setup allowance to build your ideal workspace
- 🌐 Internet allowance to keep you connected
- 💪 Gym & wellness allowance to stay fit and balanced
- 🎉 Work hard, play hard – regular team events & engagement activities
- 🧠 Diji Assist – Mental health & counseling support when you need it
- 📚 We invest in you – reimbursement for industry certifications
- 🗣️ Open-door culture – your ideas and feedback always matter
- 🌍 Flexible work – home or office, wherever you do your best work
- 🏆 Rewards & recognition that actually recognize you
- 🥳 Great christmas & financial year-end parties to unwind with your loved ones
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