• Leading the end-to-end planning and coordination of the Canadian Executive Leadership Team Offsites, including agenda design, pre-read preparation, and documenting outcomes. • Developing and maintaining the annual offsite calendar, ensuring each session supports the division's strategic priorities. • Participating in all Executive Leadership Team meetings to provide continuity, context, and follow-through on key initiatives. • Partnering with the President and Executive Leadership Team members to design sessions that drive decision-making and strategic alignment, rather than simply providing updates. • Leading the end-to-end planning and execution of the Annual Conference, from initial concept through delivery. • Managing the external event partner, coordinating Executive Leadership Team contributions, and ensuring all content is produced according to schedule. • Partnering with the President to translate company strategy into compelling, actionable content for the broader organization. • Developing and maintaining the Conference Playbook, including timelines, stakeholders, content owners, presentation formats, and logistical planning. • Supporting the delivery of the strategic customer engagement program by maintaining a consistent cadence, ensuring effective preparation, and driving structured follow-up. • Coordinating stakeholders, preparing meetings, and tracking outcomes for each roundtable cycle. • Partnering with regional leaders and the Canadian Executive Leadership Team to ensure every session is well-organized and directly aligned with the division's strategic priorities. • Leading Product & Technology programs within the Canadian region in accordance with the function's established standards for governance, delivery health, and stakeholder alignment. • Exercising independent judgment regarding priorities, escalations, and the delivery cadence of the regional portfolio. • Managing both the regional portfolio and the Canadian division's strategic priorities simultaneously, flexing resources as business demands change.

• Align with clients on key project milestones and maintain accountability to agreed timelines • Build and maintain detailed project plans across a concurrent portfolio of client engagements • Identify and manage dependencies, risks, and priorities across multiple work streams • Coordinate internal teams to remove obstacles and keep deliverables on track • Serve as the primary point of contact for clients throughout the project lifecycle • Communicate formal weekly status updates to client and RainFocus stakeholders • Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope • Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology

• Lead project planning, resource allocation, and monitoring to ensure projects stay on schedule and within budget, utilizing agile principles. • Motivate cross-functional teams to meet deadlines and deliverables, fostering a collaborative and agile working environment. • Accountable for delivering technical projects on time, within budget, and with successful outcomes. • Develop comprehensive project plans encompassing scope management, deliverables, milestones, resource management, finance, and quality management. • Manage multiple projects/scrum teams simultaneously, ensuring effective adherence to Agile practices. • Facilitate backlog grooming sessions with cross-functional teams. • Maintain and prioritize the requirements backlog. • Collaborate with Product Management to drive sprint planning sessions. • Proactively remove impediments for project teams. • Monitor and communicate project health, manage interdependencies, and define critical milestones.

• Manage activation SLAs and delivery timelines • Identify, escalate, and mitigate risks that could impact installation timelines • Drive accountability across cross-functional teams • Act as a subject matter expert to support performance improvements • Support network infrastructure lifecycle activities