Role Description Strengthen the financial accuracy behind complex global transactions while building expertise valued across international markets. The Client Services Support Group Analyst safeguards revenue, cash integrity, and stakeholder confidence through precise reconciliations and proactive issue resolution. This opportunity offers exposure to an award-winning financial services leader, long-term career growth with Emapta, and a top 1% experience designed for truly exceptional talent. Qualifications - At least 1 year of experience in the finance industry - Proven ability to consistently meet tight deadlines - Strong attention to detail and organizational skills - Excellent written and verbal communication skills - Ability to adapt to the changing needs of a growing business - Ability to represent the organization with professionalism and high ethical standards Requirements - Manage transfer fee reconciliation across all traded loan transactions. - Review and validate transfer fee information in ClearPar. - Record transfer fees accurately in internal systems and reconcile them with cash receipts. - Monitor transfer fee status and proactively investigate discrepancies. - Follow up with counterparties to collect outstanding transfer fee payments. - Escalate aged or disputed transfer fees to management when appropriate. - Maintain accurate transfer fee records and reporting data. - Review ClearPar transactions regularly to ensure transfer fee information remains accurate and complete. - Perform daily and monthly bank account reconciliations. - Investigate and resolve unreconciled cash items. - Manage open cash balances and unidentified receipts. - Liaise with Client Services and Finance teams to resolve outstanding reconciliation breaks. - Record all cash movements accurately and maintain appropriate audit trail documentation. - Prepare regular transfer fee reports and management information. - Analyze transfer fee collections, aged debt, outstanding balances, and revenue trends. - Assist with month-end and year-end reporting requirements. - Support internal and external audit requests related to transfer fee and cash reconciliations. - Identify operational inefficiencies and recommend process improvements and automation opportunities. - Maintain reconciliation procedures, documentation, and internal controls. - Assist with testing and implementing system enhancements impacting fee reconciliation and reporting. - Build and maintain effective relationships with internal stakeholders and external market participants. - Respond to reconciliation and transfer fee inquiries promptly and professionally. - Provide support and coverage across the wider Client Services function as required. - Escalate relevant issues to the Team Leader and Managers in a timely manner. - Perform due diligence to mitigate fraud, money laundering, and financial or reputational risks. - Take a minimum continuous leave of 10 business days each year, unless otherwise approved by management. Benefits - Day 1 HMO coverage with free dependent - Competitive Salary Package - Permanent WFH arrangement - Fixed weekends off - Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) - Unlimited upskilling through Emapta Academy courses - Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! - Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) - Unlimited opportunities for employee referral incentives across the organization - Standard government and Emapta benefits - Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash) - Fun engagement activities for employees - Mentorship and exposure to global leaders and teams - Career growth opportunities - Diverse and supportive work environment

• Provide day-to-day management to a team of OnePACS Technical Account Managers (TAM) and Application Analysts (AA). • Define key success criteria for technical client health by working with OnePACS TAMs, Application Analysts, Operations, and Development teams to create measurable health scores. • Drive team development, including hiring, onboarding, career development, and performance management. • Lead, coach, and empower the TAM and AA teams to succeed in their roles and adopt best practices. • Assist the team in identifying technical inefficiencies for our clients and provide recommendations to enhance their use of our products. • Communicate and collaborate effectively with other functional leaders by solving business challenges together, identifying growth opportunities, and collaborating to drive efficiency and effectiveness across the organization, while focusing on support. • Maintain and own the technical relationship with the client leadership team for Experity’s clients. • Meet with the client’s structured professionals, such as COO, CFO, and CEO, regularly and build relationships at multiple levels. • Communication cadence to include attending Client Success Management's monthly business review meetings with the client’s management team and executive business reviews with the client’s structured professionals. • Serve as a top-line escalation point for incidents or escalations raised by managed accounts. • Partner with the wider Customer Success organization to identify, monitor, and report on trends. • Managing technical relationships with customer stakeholders. • Participating in QBRs/EBRs and customer reviews Driving account health plans and risk mitigation. • Supporting renewals and growth opportunities with SAE/CSM. • Acting as the primary technical escalation point. • Monitoring adoption, utilization, and customer outcomes. • Other duties as assigned.

• Provides support to end users for computer, application, system, device issues • Utilizes technical experience and customer service skill to assist end users to resolve incidents • Involvement in project planning; installing, configuring, upgrading of computer-related hardware and software • Identifies, researches, and resolves technical problems of moderate complexity • Responds to telephone, email, and online requests for technical support • Documents, tracks, and monitors the problem using applicable systems and tools • Diagnosis and resolves unique, nonrecurring problems associated with application software and operating systems

Role Description This is a remote position. Qualified candidates preferred to live in the Houston or Denver area. The territory covers West Region with occasional support to East and Central. Easy access to major metropolitan airport. Traveling up to 75%. Must have a Valid Driver’s License. A technical expert focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the delivery center on Abbott's consumer healthcare strategy. Core responsibilities of this role include: - Complex IT implementation, testing, training, and escalation management. - Client-facing role requiring excellent communication, critical thinking, and soft skills to ensure high client satisfaction. - Understanding the specific nuances of applications and mentoring newer or less skilled employees. - End-to-end implementation, testing, and training of the Abbott Digital applications with a focus on quality and customer satisfaction. - Applying technical IT and networking knowledge to analyze user needs and gather customer requirements. - Designing integrated, scalable, and comprehensive informatics solutions for clinical diagnostic healthcare customers. - Multi-tasking and coordinating with a complex network of departments throughout all levels of an organization. - Developing a proven mastery of Abbott processes and leading by example across the Area delivery organization. - Implementing and maintaining the effectiveness of the quality system while adhering to and promoting the Abbott Code of Business Conduct. Qualifications - Bachelor’s degree in computer science, Information Systems, Medical or Hospital Informatics, or related disciplines. - Minimum 2 years in the healthcare industry. - Minimum 5 years’ relevant information technology experience outside of healthcare. Requirements - Master’s degree is preferred. - Middleware application workflow, configuration, and operational management experience. - Pre-analytical transport solutions workflow and inventory management solutions workflow, configuration, and operational management. - Sales experience is preferred. Benefits - Career development with an international company. - Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement and education benefits for obtaining a bachelor’s degree. - A company recognized as a great place to work in dozens of countries. - A company recognized as one of the best big companies to work for as well as a best place to work for diversity.