Deltek

Role Description The Cloud Business Operations Manager is the operational backbone of the Cloud Leadership Office. This person keeps the leader and the wider organization running smoothly — owning executive operations, driving the team's business rhythm, and leading the culture and engagement programs that bring a 500+-person global team together. It is a high-trust, high-visibility role for someone who is exceptionally organized, proactive, and energized by both detail and people. Key Responsibilities - Leadership Office Operations - Orchestrate the leader's time, priorities, and engagements — protecting focus, sequencing commitments, and resolving competing demands across a global, multi-time-zone organization (Philippines, India, North America, Europe). - Steward the leadership office's financial administration — overseeing expense governance, budget reconciliation, and policy compliance across enterprise systems (Costpoint and related). - Own meeting preparation and decision flow — framing agendas and pre-reads, capturing decisions, and driving action items to closure. - Coordinate executive travel and engagement logistics for domestic and international commitments. - Serve as a trusted gateway to the leadership office, exercising sound judgment and discretion on confidential and sensitive matters. - Rhythm of Business & Organizational Coordination - Maintain the leadership operating cadence — staff meetings, skip-levels, business reviews, and all-hands. - Track cross-team action items, commitments, and goals; follow up to keep initiatives on schedule. - Coordinate internal communications, newsletters, recognition programs, status updates, and reporting on behalf of the leadership office. - Support AI enablement initiatives and contribute ideas and recommendations that help shape future organizational priorities and Cloud strategy. - Help prepare and format leadership materials and presentations to a polished, brand-aligned standard. - Team Building, Culture & Events - Plan and execute team-building activities, team offsites, and large-scale engagement events — including regional and global gatherings of several hundred attendees. - Manage event budgets, venues, vendors, catering, travel, and on-site logistics from concept through execution and post-event wrap-up. - Lead recognition and culture initiatives that strengthen morale and connection across a distributed organization. Qualifications - 5-8+ years in business operations, program coordination, chief-of-staff support, event management, or a comparable role supporting senior leaders. - Outstanding planning, prioritization, and follow-through; comfortable juggling many moving parts without dropping details. - Strong written and verbal skills; able to interact credibly with senior stakeholders and external vendors. - Experience supporting distributed teams across time zones and cultures. - Proficiency with executive scheduling and enterprise financial systems (Outlook, Costpoint or similar), project/task orchestration (Smartsheet, Jira), and presentation tools (PowerPoint). - Proven judgment in handling confidential and sensitive information. - Background in technology/SaaS and experience running events at scale (bonus). Company Description The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!

Role Description - Execute test cases (manual and automated) to validate functionality, usability, and performance of software applications. - Assist in the creation and maintenance of test plans, test cases, and test data. - Perform functional, regression, and integration testing under guidance from senior team members. - Identify, log, and track defects, ensuring clear documentation and timely follow-up. - Support API and backend testing using tools such as Postman or similar platforms. - Collaborate with developers, product managers, and QA team members to understand requirements and ensure quality deliverables. - Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. - Contribute to test automation efforts by writing and maintaining basic test scripts. - Execute test suites within CI/CD pipelines and report results. - Maintain accurate documentation of test execution results and quality metrics. - Learn and apply AI-assisted tools to improve testing efficiency and documentation. - Continuously build knowledge of QA methodologies, tools, and best practices. Qualifications - 1–3 years of experience in software testing or quality assurance (internships included). - Basic understanding of software testing concepts, types, and methodologies. - Familiarity with manual testing of web applications or APIs. - Exposure to at least one programming or scripting language (e.g., Java, Python, JavaScript) is a plus. - Familiarity with test management and defect tracking tools (e.g., Jira, TestRail, or similar). - Understanding of the Software Development Lifecycle (SDLC) and Agile methodologies. - Strong attention to detail and willingness to learn. - Good communication and collaboration skills. Requirements - Exposure to test automation tools such as Selenium, Cypress, or Playwright. - Basic knowledge of API testing tools like Postman. - Familiarity with CI/CD concepts and tools (e.g., Jenkins, GitHub Actions). - Exposure to cloud-based applications or environments (AWS, Azure, or similar). - Interest in learning performance or security testing practices. Benefits - This role encourages the use of modern tools, including AI, to build strong quality engineering foundations. - The ideal candidate is curious about how AI can assist with test creation, debugging, and documentation. - Approaches problems with a learning mindset: “How can I improve quality and efficiency using tools and automation?” - Is open to experimentation and continuous learning. - Focuses on delivering reliable, high-quality software while growing technical skills.

Role Description We’re seeking a high‑impact Account Executive who thrives on net‑new logo acquisition, consultative selling, and owning the full sales cycle end‑to‑end. This role is ideal for a sales professional who enjoys working directly with small to mid‑sized construction businesses, often partnering closely with the company owner or principal decision-maker to solve real operational and financial challenges. You’ll sell Deltek Maconomy and Vantagepoint, purpose‑built ERP solutions for Professional Services and AEC firms, helping customers modernize project accounting, improve visibility, and make better business decisions. If you’re energized by prospecting, value‑based selling, and building trusted advisor relationships in an SMB environment — this role is for you. - Own the full net-new sales cycle, from territory planning, prospecting, and self-generated pipeline through negotiation and close. - Sell Deltek Maconomy and Deltek Vantagepoint to architecture, engineering, environmental consulting, and project-based professional services firms. - Build and execute a strategic territory plan focused on priority accounts, whitespace opportunities, and high-potential A&E prospects. - Create and develop new pipeline through outbound prospecting, account mapping, networking, referrals, events, and collaboration with Sales Development. - Engage senior stakeholders including CFOs, COOs, CEOs, CIOs, Managing Partners, Finance Directors, Operations Leaders, and Practice Leaders. - Run structured discovery and consultative sales conversations to uncover business challenges around project profitability, resource planning, forecasting, billing, reporting, utilization, and operational control. - Position Deltek’s value clearly against customer business priorities, linking Maconomy and Vantagepoint to measurable outcomes and ROI. - Lead complex, multi-stakeholder sales cycles using proven sales methodologies such as MEDDPICC, Challenger, SPIN, or Solution Selling. - Partner with Sales Engineers, Services, Product Marketing, Customer Success, Partners, and Sales Development to deliver a strong customer buying experience. - Maintain a high volume of quality new prospect meetings to build a healthy, predictable pipeline. - Use AI-powered sales tools and market insights to improve account research, personalization, prospecting, and sales execution. - Manage forecasting, pipeline hygiene, deal qualification, and activity tracking accurately in Salesforce.com. - Represent Deltek at industry events, customer meetings, partner sessions, and networking opportunities. - Develop satisfied customers who can become references and advocates within the A&E market. - Consistently meet or exceed quota through disciplined execution, strong territory ownership, and effective deal management. Qualifications - 4+ years of B2B technology sales experience, preferably in SaaS, ERP, PSA, finance, or project-based business solutions. - Proven track record of net-new logo acquisition and hunting within a defined territory. - Experience selling complex software solutions to senior stakeholders such as CFOs, COOs, CEOs, CIOs, Managing Partners, Finance Directors, Operations Leaders, and Practice Leaders. - Strong understanding of consultative, value-based selling and the ability to connect business challenges to measurable outcomes. - Experience managing complex, multi-stakeholder sales cycles from prospecting through negotiation and close. - Ability to self-generate pipeline through outbound prospecting, account mapping, networking, events, referrals, and partner collaboration. - Familiarity with sales methodologies such as MEDDPICC, Challenger, SPIN, or Solution Selling. - Strong commercial acumen, with the ability to articulate ROI, business value, and strategic impact. - Working knowledge of Salesforce.com or a similar CRM, with strong discipline around forecasting, pipeline hygiene, and activity tracking. - Experience selling into A&E, engineering, consulting, professional services, or project-based organizations is highly advantageous. - Understanding of project-based business challenges such as project profitability, utilization, resource planning, forecasting, billing, reporting, and operational control. - Comfort using AI-powered sales tools and modern prospecting techniques to improve sales effectiveness. - Excellent communication, presentation, negotiation, and objection-handling skills. - Resilient, proactive, self-motivated, and comfortable working independently in a hunter role. - Willingness to travel for customer meetings, industry events, partner sessions, and internal collaboration. Company Description Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. - The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. - We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. - If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

Role Description Are you motivated by helping customers achieve their strategic goals? Do you enjoy enabling others and problem solving? Within Deltek ComputerEase Consulting, this is where our passion lies. You are an excellent fit with us if you share these passions and you are a self-motivated, hands-on team player. You will be a part of a team of consultants who successfully implement customers on our ComputerEase product, from point of sale to post go live. - Support ComputerEase project delivery – both implementations to successfully configure and setup ComputerEase, as well as post live strategic and best practice consulting support. - Liaise closely with project managers to ensure seamless project execution. - Assess and make recommendations for best practice business process workflow design or re-design to customers. - Provide consulting expertise to sales on quotes for consulting services. - Identify and resolve customer challenges, liaising with the project manager and delivery director when applicable. - Use a comprehensive and extensive understanding of ComputerEase to be able to resolve customer issues effectively and efficiently. - Keep apprised of ComputerEase updates/new releases. - Understand industry accounting principles and their application to the Deltek ComputerEase product line. - Work within budget and time frame requirements for completion of each project. - Provide exceptional customer service. - Work collaboratively in a team environment with a spirit of cooperation and entrepreneurship. - Display excellent communication skills including presentation, persuasion, and negotiation skills. Qualifications - Bachelor's degree in business, accounting, or related job experience. - ComputerEase Experience is preferred. - Four (4) years or more of implementation experience and/or training; or equivalent combination of education and experience. - Strong understanding of, or experience with, accounting principles, project cost accounting and project management is required. - Knowledge of Construction Industry is preferred. - Knowledge of ERP solution implementation is preferred. - Experience with all aspects of Microsoft Office Projects. - Prior travel-related experience preferred. Requirements - Strong verbal and written communication skills. - Ability to creatively find ways to work around challenges. Benefits - Access to healthcare benefits. - 401(k) plan and company match. - Paid vacation time and holidays. - Well-living programs. - Short-term and long-term disability coverage. - Basic life insurance. - Tuition reimbursement.

Role Description The Senior Manager, Procurement Operations & Enablement is the operational and analytical backbone of Deltek's Global Procurement function. This role owns the systems, data, and reporting infrastructure that make the procurement team effective — including P2P platform administration, savings tracking, renewals reporting, AI-enabled procurement tools, and data integration with Sales, Renewals, and Pricing teams. Key Responsibilities - Procurement Systems & Platform - Own Procurement input for P2P system administration, configuration, workflow design, and user adoption across the organization. - Partner with IT to maintain procurement data integrations between GEP, ERP, and finance systems. - Lead implementation of AI-enabled procurement functionality including spend analytics, contract intelligence, and supplier risk monitoring. - Support CLM administration and contract data management in partnership with Legal. - Reporting & Analytics - Build and maintain Deltek's procurement reporting suite: savings tracker, renewal pipeline, spend dashboards, and vendor scorecards. - Own the Vendor Spend and Renewal Master — the enterprise source of truth for addressable spend across all funding organizations. - Develop and distribute procurement performance reporting for CFO and executive stakeholder visibility. - Create data-sharing frameworks and regular reporting cadences with Sales, Renewals, and Pricing teams to surface procurement intelligence. - Process & Policy - Own and maintain the Global Procurement Policy; manage updates, training, and communications as the function matures. - Design and document procurement and diligence workflows and SOPs for sourcing, vendor onboarding, and contract management in partnership with finance, legal and security. - Identify and remediate process gaps, compliance risks, and control weaknesses in the procure-to-pay cycle. - Operations Leadership - Lead and develop offshore resources responsible for procurement day to day operations. - Establish and monitor SLAs for procurement operations activities including onboarding cycle time and PO processing. - Partner with AP on transition of procurement-adjacent activities and ongoing process alignment. Qualifications - 8+ years of procurement operations, sourcing analytics, or procurement systems experience. - Hands-on experience with procurement platforms (GEP, Coupa, Ariba, or equivalent) including workflow configuration and reporting. - Strong data and analytical skills; proficiency in Excel, and familiarity with BI tools or data visualization platforms. - Experience building procurement reporting and savings tracking frameworks. - Comfort working with cross-functional data sources (ERP, AP, FP&A) to build a unified spend picture. - Experience managing or coordinating offshore/remote operational teams a plus. - Interest in AI-enabled procurement tools and process automation strongly preferred. Benefits - Healthcare benefits. - 401(k) plan and company match. - Paid vacation time and holidays. - Well-living programs. - Short-term and long-term disability coverage. - Basic life insurance. - Tuition reimbursement.

Role Description We are looking for a highly skilled and proactive Business Application Systems Engineer who can translate business requirements into scalable technical solutions, contribute across the full application lifecycle, and thrive in a fast-paced Agile environment. The ideal candidate brings strong systems, integration, and database expertise; can troubleshoot complex issues; and works effectively across cross-functional teams to deliver secure, reliable, and business-focused outcomes. Success in this role requires a combination of technical depth, sound judgment, collaboration, and a continuous improvement mindset. - Support, maintain, and enhance ERP platforms and core financial systems, including General Ledger, Order-to-Cash, Procure-to-Pay, Revenue Recognition, Billing, and connected systems. - Research and analyze business requirements, provide conceptual and detailed designs, and deliver solutions across Finance, billing, and enterprise applications. - Engage in all aspects of development including understanding business requirements and testing support to analyze and mitigate issues. - Anticipate and proactively manage system and software design needs. - Apply deep systems, database, and application knowledge to troubleshoot and resolve complex issues, perform root cause analysis, optimize performance, and support business-critical processes using advanced SQL and configuration expertise. - Participate in code reviews and change management (release) process to develop and implement new applications and updates to existing applications. - Interface with third-party software vendors to escalate and resolve integration and software/technical issues. - Collaborate cross-functionally with senior level management, business owners, solution architects, business system analysts, project managers, and other engineers/developers to discuss technical options to meet business requirements to achieve secure and scalable solutions. - Promote and follow established processes, policies, standards, and procedures to assure compliance with corporate and regulatory requirements. - Plan, support, and manage the application lifecycle across development, test, and production environments, including environment health, server patching coordination, maintenance activities, and operational support in accordance with enterprise best practices and defined standards. - Lead and contribute to ERP integrations between financial systems and adjacent platforms such as CRM, HRIS, Data Warehouses, and third-party vendors. - Develop and maintain architectural diagrams, integration documentation, and operational runbooks to support system integrity, audit readiness, and knowledge sharing. - Maintain pulse on emerging tools, software practices, and technologies to improve solution cost and quality. Qualifications - Bachelor’s degree in computer science or engineering. - 8-10 years working in an IT environment. - 6-8 years working as a developer/systems engineer. - Experience leading complex projects/tasks. - Strong hands-on experience with a variety of code, interface, API, and database concepts, .NET, C#, SQL Server. - Experience in full project life cycle development for systems and applications. - Experience integrating and customizing business applications. - Costpoint experience preferred. - US Citizenship is required for this position. Benefits - Healthcare benefits. - 401(k) plan and company match. - Paid vacation time and holidays. - Well-living programs. - Short-term and long-term disability coverage. - Basic life insurance. - Tuition reimbursement.

Role Description - Maintain and update employee resource pages. - Prepare and process HR documents such as benefit overview and new hire guides. - Track, audit and process invoices. - Coordinate with external vendors for benefits administration as needed. - Ensure the accuracy and confidentiality of employee data. - Support general benefits administration. - Draft and send professional emails related to company benefits and enrolment changes. - Respond to employee inquiries and concerns promptly and professionally via email. - Monitor and assign emails to team members. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field. - 2+ years of experience in HR operations or a similar role. - Knowledge of HR practices, policies, and labor laws. - Proficiency in HR software and MS Office applications. - Excellent organizational and time management skills. - Strong communication and interpersonal skills. - Ability to handle sensitive and confidential information with discretion. - Attention to detail and accuracy in data management. Company Description Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Team Lead, Senior Software Engineer Location: Canada (Remote) Job Location Company Summary As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Position Responsibilities Deltek is looking for a Team Lead, Senior Software Engineer to join our Site Reliability Engineering team. In this role, you will be responsible for the reliability, scalability, and performance of our globally-used SaaS platforms. You will bridge the gap between software engineering and infrastructure operations, building the tools, automation, and systems that keep our products running for thousands of customers and millions of users.  This is a high-ownership role in a "never-stop-learning" environment. You will work closely with development teams to embed reliability practices early in the software lifecycle, respond to production incidents, and drive continuous improvements to our observability and operational posture.  Key Responsibilities: Site Reliability & Platform Engineering: - Design, build, and maintain the infrastructure and tooling that underpins Deltek's SaaS platforms at scale. - Drive reliability improvements across the full stack, spanning application-level resilience patterns through to infrastructure-level fault tolerance. - Uphold and extend our IaC-first engineering culture, where all infrastructure changes are made through code and shipped to production via fully automated CI/CD pipelines. - Build and improve CI/CD pipelines to support safe, frequent deployments with automated rollback capabilities. - Develop internal tooling and automation to reduce toil and increase engineering self-service. Observability & Performance: - Design and maintain comprehensive observability solutions including logging, metrics, tracing, and alerting across our AWS-based infrastructure. - Proactively identify performance bottlenecks and reliability risks before they impact customers. - Conduct capacity planning and load testing to ensure systems can scale to meet demand. Incident Management & On-Call Support: - Participate in and own the on-call rotation, ensuring fair distribution and adequate coverage across the team, and acting as a first responder for production incidents affecting our SaaS platforms. - Lead incident response: triage, coordinate cross-team resolution, communicate clearly with stakeholders, and drive issues to resolution with a sense of urgency. - Own post-incident reviews, facilitate blameless post-mortems, identify root causes, and ensure action items are tracked and completed. - Take pride in leaving systems better than you found them, consistently reducing the frequency and impact of incidents over time. Team Leadership: - Act as the technical lead for the SRE team, setting direction, priorities, and standards for how the team operates. - Lead and facilitate team ceremonies including standups, retrospectives, and planning sessions. - Serve as an escalation point for complex or high-severity incidents, providing guidance and support to engineers during critical moments. - Collaborate with engineering managers and stakeholders to align SRE priorities with broader product and platform goals. Collaboration & Engineering Culture: - Partner with software engineering teams to review system designs and architectures with a reliability lens. - Mentor and provide technical guidance to junior engineers on SRE practices, tooling, and operational excellence. - Contribute to a strong team culture, supportive, curious, and focused on doing great work while having fun. Qualifications Experience: - Bachelor's degree in Computer Science or a related field, or equivalent experience. - Canadian Citizenship is Required for this role.  - Minimum of 7 years of overall experience in software development, infrastructure engineering, or site reliability engineering, with at least 2 years in a team lead or senior technical leadership capacity. - Demonstrated experience leading or mentoring a team of engineers in a technical environment. - 3+ years of hands-on experience in an SRE, DevOps, or platform engineering role in a production SaaS environment. - 3+ years applying an automation-first approach to problem-solving using configuration management tools and scripting. - Strong experience with AWS; familiarity with services such as EC2, EKS, RDS, S3, CloudWatch, and IAM. Technical Skills: - Infrastructure-as-Code expertise with Terraform. - Proficiency in at least one scripting/programming language (Python, Node.js, or similar) for automation and tooling development. - Strong understanding of networking fundamentals: DNS, load balancing, TLS, firewalls, and VPCs. - Experience with CI/CD pipelines and deployment automation. - Solid understanding of relational databases (PostgreSQL preferred) including query performance and operational concerns. - Hands-on experience with observability tooling (e.g., Prometheus/Grafana, CloudWatch, or similar). Soft Skills: - Strong communication skills: able to explain complex systems clearly, write crisp incident reports, and influence technical decisions across teams. - Proven ability to lead, coach, and grow a team of engineers, fostering a culture of accountability and continuous improvement. - Calm under pressure, able to lead effectively during high-severity incidents. - Passion for reliability, operational excellence, and building systems that just work. - Commitment to reducing toil through thoughtful automation and process improvement. - Blameless, growth-oriented mindset with a focus on continuous improvement. Career Interests Software Development/Design Compensation Info The salary range for this position is $78,500.00-$138,750.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Position Type FT Travel Requirements No Applicant Privacy Notice Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Principal User Experience Designer - Job ID: 10992BR - Location: US (Remote) - Work Setup: Remote - Job Category: Software Development/Design - Job Description - Why Deltek Responsibilities Role Summary As a Principal UX Designer you will own the end‑to‑end UX direction for complex, AI‑enabled enterprise systems, operating at the intersection of design systems, product strategy, research, and emerging AI workflows. Working closely with product and engineering teams to understand and help define design scope, decompose and strategize work and to deliver high quality designs to customers. The role is accountable not just for screens, but for how products are structured, scaled, validated, and evolved. Core Responsibilities System‑level UX architecture Define and evolve information architecture, navigation models, and application shells for complex, data‑dense enterprise products. Establish durable UX foundations that engineering can build on while supporting future change. Own, define and drive the UX strategy for a feature or products based on solid Design Thinking and rationale AI‑first experience design Design AI experiences that are embedded, contextual, and workflow driven, not just simple addon experiences like chat. Define and apply established guardrails (explainability, progressive disclosure, human-in-the-loop), leveraging company standards and user-centered design principals to concrete product designs. Vibe coded prototyping Experienced using modern AI coding tools to build working, high-fidelity prototypes. Translate ideas into executable UX and support engineers directly, rather than static mock-ups which require re-implementation. Design system leadership Able to apply and contribute enhancements to design systems. Working with owners to maintain the cross-product design system, setting standards for component and patterns, source of truth governance, and integration with modern build & AI tools. Ensure consistency between design intent and implemented UI. Research‑driven decision making Lead or deeply engage in user research, competitive analysis, and validation. Synthesize large, complex inputs into clear UX direction that product and engineering can act on. Product Team Collaboration Work as a peer partner in teams including Product Management, Engineering, and User Experience. Participate in AI‑assisted software development lifecycles where UX is part of generation, verification, and outcome measurement. Enablement and influence Enable other designers and teams through documentation, examples, training, and working artifacts. Confidently represent UX in leadership and executive contexts. Qualifications • 5-10 years of professional UX/product design experience, with at least 5 years in enterprise software contexts. • Demonstrated experience designing enterprise‑scale, complex systems (ERP, platforms, or similarly complex domains). • Experience leading the design process, acting as the driver and owner for work planning and organization, strategic design approach via work decomposition and planning and stakeholder management • Proven ability to operate across strategy, architecture, research, and execution. • Hands‑on comfort with modern prototyping and AI‑assisted workflows. • Strong systems thinking; able to reason about scale, consistency, and evolution. • Trusted partner to senior product and engineering leaders.Demonstrated experience designing enterprise‑scale, complex systems (ERP, platforms, or similarly complex domains). • Experience leading the design process, acting as the driver and owner for work planning and organization, strategic design approach via work decomposition and planning and stakeholder management • Proven ability to operate across strategy, architecture, research, and execution. • Hands‑on comfort with modern prototyping and AI‑assisted workflows. • Strong systems thinking; able to reason about scale, consistency, and evolution. • Trusted partner to senior product and engineering leaders. Compensation The U.S. salary range for this position is $86,500.00-$152,500.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Travel 10%

Senior Knowledge Management Specialist Location: India (Remote) Company Summary As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Business Summary Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! Position Responsibilities Key Responsibilities Knowledge Creation & Content Development - Leverage GenAI tools to author, edit, and publish high-quality knowledge articles, troubleshooting documents, FAQs, and SOPs for Deltek products. - Apply KCS (Knowledge-Centered Service) v6 methodology to capture, structure, and continuously improve knowledge assets. - Leverage GenAI tools (Claude, ChatGPT, Copilot, etc.) to automate bulk content creation, generate first drafts, and accelerate article production at scale. - Transform complex support case resolutions, SME inputs, and product documentation into clear, customer-friendly knowledge articles. - Meet and consistently deliver against monthly and quarterly content creation targets. AI-Powered Content Gap Analysis - Use GenAI tools to analyze user search query data and Coveo search analytics to identify content gaps — topics users are searching for but finding no or poor results on. - Analyze support case data to identify recurring issues, undocumented resolutions, and emerging product pain points that require new knowledge content. - Produce regular content gap reports and prioritize article creation backlog in collaboration with management. - With guidance, develop familiarity with Deltek's product lifecycle stages to recognize when recurring case patterns or heavily-used workarounds may signal opportunities beyond content creation — flagging trends to management that may warrant documentation team engagement or product feedback rather than additional knowledge articles. Collaboration & Stakeholder Engagement - Partner closely with Support SMEs and Team Managers to extract tacit knowledge, validate technical accuracy, and obtain article approvals. - Work with the Coveo SME and technical team to ensure content is optimized for search relevance, metadata tagging, and discoverability. - Participate in KM related team meetings, content sprints, and knowledge quality review cycles. Content Quality & Governance - Ensure all published content adheres to Deltek's KM style guide, tone, formatting standards, and article templates. - Perform periodic audits of existing knowledge base content to flag outdated, redundant, or inaccurate articles for revision. - Track article performance metrics (views, deflection rates, feedback scores) & update content. Qualifications Required Qualifications - Experience: 2–4 years in Knowledge Management, Technical Writing, Content Development, or a related field — ideally within a software support or SaaS environment. - KCS Proficiency: Working knowledge of KCS methodology and its application in a support knowledge base environment. - GenAI Fluency: Hands-on experience using Generative AI tools (Claude, ChatGPT, Gemini, or similar) for content creation, summarization, and analysis. Ability to write effective prompts to produce production-quality outputs. - Writing Skills: Exceptional written English — ability to write clearly, concisely, and accurately for both technical and non-technical audiences. - Analytical Mindset: Comfort working with search analytics data, case reports, and query logs to derive content insights. - Tool Proficiency: Experience with knowledge base platforms (Salesforce Knowledge, Confluence, ServiceNow, or similar), CRM systems, & search platforms like Coveo is a plus. - Adaptability: Ability to juggle multiple projects simultaneously and thrive under deadline. Advantageous Qualifications - Exposure to ERP, project management, or accounting software (Costpoint, Vantagepoint, Ajera, ComputerEase, or similar) is a significant advantage. - KCS Practices certification or KCS v6 Fundamentals certification. - Experience with Coveo or similar AI-powered enterprise search platforms. - Familiarity with basic data querying or BI tools (Excel pivot tables, Power BI, Tableau) for analyzing content performance data. - Awareness of software product lifecycle concepts and the ability to distinguish between content gaps, documentation gaps, and potential product improvement opportunities. - Experience interacting with AI tools beyond basic prompting — such as refining system instructions, organizing knowledge for AI consumption, or evaluating how content structure impacts AI response quality. - Content localization experience Career Interests Customer Support Position Type FT Travel Requirements No Applicant Privacy Notice Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.