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Technical Support Engineer
Location
Netherlands
Posted
5 days ago
Salary
€35K - €50K / year
Seniority
Junior
Job Description
Technical Support Engineer
DeepHealth
• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Assist with system updates, installations, and user onboarding for new software and hardware. • Ensure compliance with regulatory standards and internal IT policies. • Support key customers and maintain positive relationships, providing updates and guidance as needed.
Job Requirements
- 1+ years of experience in an IT support role
- Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required)
- Proven IT support experience, preferably in healthcare or clinical environments. (Required)
- Strong customer relationship and call center support skills. (Required)
- Fluency in French and English (Required)
- Strong IT, networking, and general computer skills. (Required)
- Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required)
- Experience troubleshooting complex applications and software products. (Required)
- Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required)
- Familiarity with healthcare IT systems, including EMR and clinical software. (Required)
- Experience with ticketing systems and ITIL-based support processes. (Required)
- Knowledge of archival and storage media. (Required)
- Excellent troubleshooting, diagnostic, and analytical skills. (Required)
- Strong written and verbal communication skills. (Required)
- Ability to manage multiple tasks, work under pressure, and collaborate across teams. (Required)
- Flexibility to work varied hours and participate in on-call rotations. (Required)
- PACS/Radiology/DICOM/HL7 experience. (Preferred)
- Radiology workflow experience. (Preferred)
- CompTIA Linux, RHCA, or RHCT certification. (Preferred)
- CCNA/CCNP certification. (Preferred)
- Proficiency in additional languages, particularly for EU or international regions. (Preferred)
Benefits
- Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
- Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.
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