Databento

• Own copy across all product surfaces, ensuring messaging is clear, consistent, and user-focused • Collaborate with product designers to optimize user flows and improve the overall product experience • Review product mockups and prototypes, providing copy recommendations and supporting design-to-engineering handoffs • Partner with engineering teams to develop intuitive language for complex technical concepts and workflows • Work closely with product and go-to-market teams to ensure product messaging aligns drives success of product • Develop and maintain messaging frameworks, voice and tone guidelines, and copywriting standards • Support content design initiatives • Serve as the internal subject matter expert on UX writing and content strategy • Identify opportunities to improve product usability through thoughtful language and content design

• Own the technical sales process • Create common examples and use-cases with market data • Gather customer feedback, testimonials, case studies • Establish and maintain accurate forecasting and record-keeping • Build a network of executive relationships • Stay up-to-date with industry trends • Collaborate across teams for seamless customer experience

Role Description The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs. Databento is the next generation market data provider — with the radical idea that you should only pay for the data that you use. We power the world's largest finance and fintech institutions and lower the barrier of entry for small startups, gaining over 4,000 users during our first year of launch. Our team brings former experience at the world's leading quantitative firms, including Two Sigma, Flow Traders, Tower Research, PDT Partners, SIG, and more. Responsibilities - Systems and network configuration. - Bare-metal and containerized application deployment. - Maintaining large storage clusters. - Instrumenting performance measurement and alerts. - Improving systems automation and tooling. - On-call support. - Coordinating bulk data delivery to customers and vendor partners. - Occasional physical infrastructure deliveries and systems provisioning. Qualifications - Strong Linux knowledge. - Experience with systems configuration and provisioning (PXE, Puppet, and Ansible preferred; Terraform). - Understanding of storage concepts (RAID, LVM, popular filesystems, distributed storage). - Basic networking (OSI model, IP protocols, switching/routing). - Ability to code in Python and write shell scripts. - DevOps/GitOps mindset. - Prior internship experience or 2+ years in full-time systems engineering or infrastructure roles. - Bachelor’s degree in Computer Science or a related field. - Candidates must be authorized to work in the U.S.; H-1B visa sponsorship is not available. Nice-to-haves - Experience with distributed storage systems (e.g., Ceph). - Customer support experience and strong problem-solving abilities. - Prior experience at a trading or fintech firm, or a strong interest in learning fintech. - Database administration (MySQL, ClickHouse, Redis). - Cloud engineering basics (AWS, GCP — compute, storage). - Virtualization and compute workloads (Proxmox, Docker, Kubernetes, HTCondor). - Systems and network tuning. - Monitoring and alerting (Prometheus, Grafana, Alertmanager, Loki). - Ability to travel to data centers in New Jersey or Boston on short notice (within one week). Notice about phishing scams Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from info@databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent. Company Description Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know. Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!

• Own exchange onboarding, applications, agreements, and licensing requirements for new trading venues and market data feeds • Manage exchange reporting obligations, including monthly usage reports, subscriber reporting, and audit requests • Ensure exchange licensing timelines stay aligned with engineering and product roadmaps • Facilitate customer onboarding by helping customers navigate exchange licensing requirements and subscriber agreements • Partner with product teams to design market data offerings that align with exchange licensing restrictions and policies • Work with commercial and marketing teams to implement pricing structures, user agreements, and usage policies for new datasets • Manage relationships with exchanges and trading venues, ensuring internal stakeholders remain aware of licensing, policy, and pricing changes • Monitor customer usage and reporting data to identify opportunities for commercial upgrades and expanded licensing relationships • Drive process improvements across exchange administration, reporting, licensing, and related operational workflows

• Design, develop, and maintain high-performance server applications in C/C++ and Rust. • Write message parsers and feed handlers for direct market data feeds from trading venues. • Optimize existing codebase for high throughput (millions of messages per second, up to 40+ gigabits) and low latency (measured in nanoseconds). • Implement tools and libraries for petabyte-scale data processing and analysis. • Collaborate with the systems team to implement best practices for build, deployment, CI/CD. • Implement monitoring and improve application uptime. • Ensure smooth feature rollouts and updates.

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing. • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs. • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing. • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs. • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing. • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs. • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

• Ensure correct accounting and bookkeeping practices are followed consistently, and identify gaps in our current processes • Get us on top of tax obligations at the state and country level as we expand across markets • Own financial metrics used to steer business decisions, ensuring they are accurately defined, computed, and reported • Produce financial documentation for fundraising, board reporting, and investor relations • Oversee procurement integrity — confirming that received hardware and services match against purchase orders and payments • Audit server hardware, colocation, and software license billing to ensure we're being billed correctly • Confirm commissions and other incentive compensation are calculated accurately • Identify and drive improvements to billing cycle complexity and other operational inefficiencies

Databento is a fast-growing startup that provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, we’ve raised $37.8M to date and grown revenue by over 400% YoY. This is a customer-facing, first-line support position focused on triaging issues, answering technical questions, and helping customers successfully use Databento’s APIs and data products. This role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context. Responsibilities - Act as the first point of contact for customer support inquiries. - Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing. - Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs. - Maintain accurate ticket status, notes, and customer communication. - Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. - Participate in frontline support on-call rotation. Requirements - Bachelor's degree in computer science or a comparable technical background. - Prior experience using Databento as a customer is strongly preferred. - At least 2 years of experience in technical support, QA, or engineering. - Working proficiency in Python. - Familiarity with financial trading or market data. - Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus. - Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus. - Strong technical communication skills. Notice about phishing scams Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent. -- Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know. Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!