Role Description As a member of the Elite Support Team at Ping Identity, you will work with our premium customers. You will help our customers troubleshoot PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits. The Global Support Organization is the foremost interface between Ping and our valued customers and partners. Members of the Elite team are specialists in their field and responsible for providing an exceptional level of support. We operate a follow-the-sun, multi-site model, working with our partners and customers twenty-four hours a day on services that affect both their workforce and customers. We help our customers succeed in the application, administration, and maintenance of their Ping solutions. You will report to the Support Team manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees. In this role, there is an element of on-call, on rotation across the global team to ensure that response and resolution Service Level Agreements (SLAs) are met. Responsibilities Include: - You will be the dedicated engineers for our premium customers, setting up troubleshooting sessions and speaking with customers via phone regularly. - Investigate and reproduce issues in your own lab environment to enable the development and testing of a resolution. - Lead escalation calls, when required, to brief stakeholder management on support cases and assist in the creation of action plans aiming to solve customer issues as quickly as possible. - Manage customer expectations and ensure SLAs are being met. - Collect information and document bugs with Engineering for the product/service issues that are impacting customers. - Communicate frequently and follow up with the customer by phone, email, and internet meeting systems. - Collaborate with colleagues across different regions using Intelligent Swarming methodology for faster resolution resulting in increased customer satisfaction. - Maintain technical proficiency to enable you to resolve highly complex issues reported by customers through training and lab setups. - Contribute to knowledge resources, including creation, maintenance, and enhancements of knowledge articles. - Understand our business processes. - Be a mentor, sharing knowledge, onboarding, and supporting other Engineers. Qualifications - Bachelor's degree in information technology, engineering, or a related field. - Minimum of 6 years of overall experience with at least 3+ years of work experience in IAM. - Experience with modern authentication technologies like SAML, OAuth 2.0, OpenID Connect, WS-Fed, etc. - Extensive experience with one or more Single Sign-On, Access Management, and MFA products. - Experience supporting LDAP and/or Database products (e.g., AD, Azure AD, OpenDJ, PingDirectory, Oracle DB, MySQL, etc.). - Experience in Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS. - Experience working on Unix servers and Windows OS. - Experience in Web-application servers (i.e., Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic). - Experience with REST APIs, SCIM, and debugging tools like PostMan, Fiddler, Wireshark, etc. - Troubleshoot web-based applications (through HTTP tracing tools and log analysis) in browsers and application servers. - Understanding of network concepts such as DNS, TCP/IP, Firewall, Load balancers, GTM, LTM, Radius Server, Proxy, Reverse Proxy, etc. - Excellent team player, actively participating in a collaborative environment, assisting colleagues with complex queries and sharing knowledge with global team members. Desired Technology Exposure and Knowledge - Containerized Infrastructure – Docker / Kubernetes. - API Management including Postman / cURL. - Identity & Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager. - Cloud Services such as Azure, O365, AWS. Salary Range $80,000 - $100,000. In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085), the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Benefits - Generous PTO & Holiday Schedule. - Parental Leave. - Progressive Healthcare Options. - Retirement Programs. - Opportunity for Education Reimbursement. - Commuter Offset (Specific locations).

• Analista Técnico con amplio conocimiento de sistemas Mainframe bancarios. • Trabajo en el área de intermediación (Fondos, valores).

Role Description The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. - Serve as the primary PACS technical support resource for customer healthcare IT projects. - Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. - Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. - Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. - Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. - Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. - Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. - Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. - Ensure compliance with healthcare regulatory standards and internal IT policies. - Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. - Deliver product and service training to administrators, service-level users, and customers as needed. - Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities. - Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. - Integrate and support solutions within public cloud environments and DeepHealth platforms. - Design, implement, document, and support technical solutions that meet customer and organizational requirements. - Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. - Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. - Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements. Qualifications - Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience. - Minimum of 5 years of experience in IT support roles. - Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role. - Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server). - Strong Linux system administration and command-line experience. - Experience with MSSQL database management and relational database technologies. - Strong understanding of networking concepts, troubleshooting, and infrastructure support. - Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems. - Proven experience troubleshooting complex software applications and healthcare technology solutions. - Experience with public cloud environments and cloud-based integrations. - Familiarity with scripting, data serialization, and reporting tools such as SSRS. - Strong troubleshooting, analytical thinking, and critical problem-solving skills. - Experience using ticketing systems and ITIL-based support processes. - Strong customer service, relationship management, and call center support experience. - Excellent written and verbal communication skills with both technical and non-technical audiences. - Ability to manage multiple priorities and work effectively under pressure. - Ability to collaborate effectively across cross-functional technical and business teams. - Flexibility to work varied schedules and participate in on-call rotations as required. - Strong understanding of PC/server hardware platforms and general IT infrastructure. - Professional communication and interpersonal skills required for internal and external customer interactions. Requirements - CCNA or CCNP certification. - CompTIA Linux+, RHCA, or RHCT certification. - Radiology workflow experience. - Experience in healthcare or clinical IT environments. - Advanced knowledge of healthcare imaging and workflow technologies. Quality Standards - Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors. - Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. - Follows all local, regional and country laws concerning employment. - Follows all DeepHealth policies and procedures. - Follows data privacy, compliance, safety and confidentiality standards at all times. - Practices universal safety precautions. - Promotes good public relations on the phone and in person. - Adapts and is willing to learn new tasks, methods, and systems. - Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines. - Completes job responsibilities in a quality and timely manner. Travel This position may require occasional travel. Working Environment Remote Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary Salary from $75,000 to $100,000 depending upon experience.

• Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service • Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers • Communicate technical solutions to non-technical customers in a clear and concise manner • Escalate complex issues to higher-level team members as necessary • Document customer interactions and technical issues in a customer relationship management (CRM) system • Provide feedback on product improvements and enhancements based on customer feedback and technical issues • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adhere to company policies and procedures • Meet or exceed performance targets for related KPs