DAT Freight & Analytics

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers. • Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

• Drive active sales cycles while building new business pipeline through prospecting and relationship building with brokerages, 3PLs, and shippers • Finalize and close opportunities, develop integration timelines, and ensure customer success through coordination with operations team • Meet and exceed quota targets set on monthly and quarterly basis • Build and nurture long-term relationships with prospects and customers • Sell into senior executives at the Director, VP, and C Suite levels • Develop and maintain deep market and freight tech knowledge to serve as a resource for prospects and customers • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams

• Market Intelligence: Serve as the commercial and analytical voice of our data • Strategic Vision: Champion and build DAT’s analytics strategy and business • Customer Ownership: Lead enterprise customer engagement • Team Leadership: Build and scale our analytical advisory team

• Run a high-velocity, full-cycle sales motion — prospecting, qualifying, demoing, and closing SMB brokerages on the Convoy Platform • Grow an existing book of SMB accounts through proactive outreach, product education, and upsell/expansion opportunities • Hit and exceed monthly and quarterly pipeline and quota targets • Build strong relationships with owners, operations leads, and decision-makers at small and mid-sized brokerages • Maintain a clean, up-to-date pipeline in Salesforce and accurately forecast your business • Serve as a market-facing resource, feeding product and customer insights back to internal teams

Title: Staff Backend Software Engineer Location: Denver, CO United States Hybrid Job Description: About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Seattle, WA; Springfield, MO; and Bangalore, India. Candidate profile As a Staff Backend Software Engineer, you will be a key technical leader, responsible for the design, development, and delivery of our core backend services. You will tackle complex technical challenges, set architectural direction, and champion best practices across the engineering organization. This is a highly visible role for an expert who wants to have a major impact on our platform. What You'll Do - Technical Leadership: Lead the design and implementation of large-scale, high-performance backend systems and microservices using Node.js. - Best Practices: Drive the adoption of modern software development practices, including automated testing, conduct code reviews, CI/CD pipelines, and infrastructure-as-code. - Cloud Architecture: Architect, maintain and monitor robust, scalable and reliable services on AWS, leveraging services like EKS, MSK (Kafka), and S3. - Mentorship: Mentor other backend engineers and provide technical guidance to elevate the skill level of the entire team. - Incident Management: Lead the response and resolution for complex production incidents, perform root cause analysis, and implement preventative measures. - Collaboration: Work closely with cross-functional teams, including product managers, DevOps, and front-end engineers, to deliver timely, high-quality and performing end-to-end solutions. The Skills and Experience You'll Bring - 10+ years of experience in backend software development, including significant time as a senior or staff engineer owning complex, high‑throughput production services. - Deep Node.js/TypeScript expertise, building and operating Express (or similar) HTTP APIs at scale. - Proven experience owning Tier‑1, customer‑facing transaction systems (e.g., posting, booking, marketplace flows) with strict availability, correctness, and latency expectations. - Extensive AWS experience with production backends, ideally including EKS/Kubernetes, Lambda, MSK/Kafka, DocumentDB or MongoDB, and Secrets Manager/S3/CloudWatch, plus infrastructure‑as‑code (Terraform or similar). - Strong background in event‑driven and distributed systems using Kafka/MSK - Expertise with document databases especially DocumentDB/MongoDB - Hands‑on experience with zero/low‑downtime migrations - Strong understanding of microservice and API contracts - Fluency with observability and on‑call health, designing dashboards, APM traces, logs, and alerts; defining SLOs; and using these tools to drive down incident frequency and MTTR. - Experience establishing and raising engineering standards for a team: PR and testing guidelines (unit/contract/integration/smoke/end-to-end), deployment validation checklists, and post‑incident review practices. - Demonstrated technical leadership: leading cross‑team designs in ambiguous problem spaces, writing clear system design documents, operations runbooks, and driving alignment across Engineering, Product, and Operations. - Proven mentoring track record, especially helping mid‑level engineers grow in system design, observability, and operational excellence. - Excellent communication skills, with the ability to explain trade‑offs and system behavior clearly to engineers, product managers, and non‑technical stakeholders. Why DAT? DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado. - Medical, Dental, Vision, Life, and AD&D insurance - Parental Leave - Flexible Vacation Time (FVT) - An additional 10 holidays of paid time off per calendar year - 401k matching (immediately vested) - Employee Stock Purchase Plan - Short- and Long-term disability sick leave - Flexible Spending Accounts - Health Savings Accounts - Employee Assistance Program - Additional programs - Employee Referral, Internal Recognition, and Wellness - Free TriMet transit pass (Beaverton Office) - Competitive salary and benefits package - Work on impactful projects in a cutting-edge environment - Collaborative and supportive team culture - Opportunity to make a real difference in the trucking industry - Employee Resource Groups - This position is not eligible for visa sponsorship For Colorado-based candidates, in compliance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $172,000.00 - $223,000.00 + target bonus. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. #LI-RF1 #LI-hybrid

• Lead the evolution of our data platform architecture with focus on PostgreSQL, DocumentDB, and AWS-native database services • Establish and enforce database administration best practices including performance tuning, capacity planning, backup/recovery strategies, and high availability configurations • Implement comprehensive observability solutions for database monitoring, alerting, and performance analytics • Design and enforce data security policies, access controls, encryption strategies, and compliance frameworks • Establish data governance standards including data quality, lineage, cataloging, and discoverability • Optimize database performance through query optimization, indexing strategies, and resource management • Knowledge of implementing known patterns and their impact to a microservices architecture-based data platform, such as Event Driven, CQRS, event sourcing, Saga pattern, etc • Database modeling expertise (relational, document-based, and distributed database design patterns) • Provide solutions for complex business problems, enabling insights that can empower better decision-making • Take an active role in fostering a culture of learning and excellence

• Build rapport and grow business relationships with existing accounts by influencing decision-makers to adopt the DAT suite of SaaS solutions. • Cross-sell and up-sell solutions to grow relationships and increase the value that DAT delivers to customers. • Renegotiate annual contracts and meet or exceed your growth revenue goals • Own the retention of your account base and lower any churn with strong customer relationships • Leverage powerful selling tools, including Salesforce, to capture critical information about existing business and leads for potential new business. • Deliver extraordinary value to customers by sharing your expert knowledge of the industry and products, and strategic thinking. • Drive improvements to DAT products, solutions and processes by bringing back fresh ideas and customer feedback about how to deliver even greater value to our customers.

• Successfully establish new accounts by making outbound calls and diligently following up on leads. • Maintain and drive a sales cycle using Salesforce. • Prospect new business by establishing rapport with decision-makers, identifying needs, and asking for referrals. • Be a logistics industry expert, and promote the value of the DAT suite of SaaS solutions. • Leverage a range of communication tools, phone, email, internet, and more to engage prospects. • Achieve and exceed sales goals while consistently meeting your quota. • Attend company, industry and trade events to promote the full range of DAT’s SaaS solutions.