DAT Freight & Analytics

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

• The Carrier Success Manager is responsible for retaining and growing DAT's carrier customer base within a dedicated territory. • This role manages retention outcomes, executes upsell and cross-sell strategies, maintains territory health, and cultivates strong customer relationships. • Serves as the primary point of contact for their territory, translating field intelligence into actionable insights for product, marketing, and support teams.

• Own churn quota and proactively manage at-risk accounts using Einstein reports and territory data. • Ensure all new fleets of 10+ trucks are fully onboarded; manage completion rates and build onboarding packages. • Develop reactivation strategies for non-pays and churned accounts, segmented by rep, territory, and product. • Track and report on self-service reactivation rates; build profiles of successful reactivations to inform strategy. • Maintain a 30-day-plus reactivation program with defined conversion targets and outreach cadences. • Use C-Sat scores, surveys, and other tools to understand churn drivers and close feedback loops. • Achieve budgeted growth targets for ancillary services including DAT IQ, Outgo, TMS integrations, Trucker Tools Tracking, and CMS. • Develop and document best practices for obtaining product upgrades; share and train across the team. • Drive penetration of new services and partnership offers within the existing carrier base. • Maintain a working understanding of each territory: economic factors, competition, penetration rates, churn rates and reasons, equipment types, and customer mix. • Ensure top 100 fleet accounts per territory are fully profiled, covering: number of employees, decision makers, TMS in use, competitive presence, growth potential, risks, revenue, and load types. • Use territory data to build growth strategies and identify expansion opportunities. • Own the method and cadence for collecting and reporting customer feedback to Product Management and Product Marketing. • Represent the customer perspective in UAT cycles and PM discussions. • Analyze and synthesize feedback into actionable reporting with sufficient detail for product decisions. • Hire, develop, and retain Carrier Success Representatives; manage PIPs and attendance as needed. • Conduct 1:1s twice per month with each direct report. • Lead team meetings twice per month and territory-focused meetings once per month. • Ensure reps understand and can execute basic Salesforce reporting; advanced reporting continues through Sales Analysts. • Ensure processes, training, and job focus align with Sales, Product, and Support teams. • Participate in OKR cycles, Quarterly Business Reviews, and weekly supervisor meetings.

• Manage a designated portfolio of 150 to 200 high-value accounts. • Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell). • Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets. • Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations). • Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges. • Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience. • Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.

Role Description DAT is looking for a Talent Acquisition Coordinator to join our People team working hybrid in Denver, Colorado or Seattle, Washington or Remote for an initial 3 month Contract opportunity. What You’ll Do - Own interview scheduling end-to-end across the recruiting team — coordinating phone screens, panel interviews, and virtual meetings across time zones with speed and accuracy. - Serve as the primary scheduling liaison between candidates, recruiters, and hiring managers, ensuring every party is confirmed, prepped, and informed. - Audit and clean up candidate records and requisitions in Greenhouse — resolving duplicate profiles, updating stale candidate stages, and closing out inactive requisitions. - Assist with sourcing by building candidate lists and supporting initial outreach for open roles as bandwidth allows. Qualifications - 2-5 years of experience in talent acquisition coordination, HR coordination, or a closely related operations or administrative role. - Hands-on experience with Greenhouse ATS — you know your way around requisitions, candidate profiles, stages, and basic reporting. - Exceptional scheduling and calendar management skills; you’re comfortable juggling complex, multi-stakeholder interview loops without dropping detail. - A process-oriented mindset with a genuine interest in data cleanliness and operational consistency. - Clear, professional written and verbal communication — comfortable corresponding with candidates, recruiters, and hiring managers alike. - Proven ability to work independently and reliably in a remote, part-time environment. - Proficiency with Google Workspace (Docs, Sheets, Calendar) and/or Microsoft Office. - High degree of discretion when handling confidential candidate and compensation information. Bonus Skills - Experience supporting full-cycle recruiting. - Greenhouse admin experience — configuring job templates and scorecards. - Familiarity with LinkedIn Recruiter or other sourcing platforms. - Prior experience coordinating hiring. - Comfort with AI or automation tools used to streamline recruiting workflows. Benefits - Medical, Dental, Vision, Life, and AD&D insurance. - Parental Leave. - Flexible Vacation Time (FVT). - An additional 10 holidays of paid time off per calendar year. - 401k matching (immediately vested). - Employee Stock Purchase Plan. - Short- and Long-term disability sick leave. - Flexible Spending Accounts. - Health Savings Accounts. - Employee Assistance Program. - Additional programs - Employee Referral, Internal Recognition, and Wellness. - Free TriMet transit pass (Beaverton Office). - Competitive salary and benefits package. - Work on impactful projects in a cutting-edge environment. - Collaborative and supportive team culture. - Opportunity to make a real difference in the trucking industry. - Employee Resource Groups.

• Successfully establish new accounts by making outbound calls and diligently following up on leads. • Maintain and drive a sales cycle using Salesforce. • Prospect new business by establishing rapport with decision-makers, identifying needs, and asking for referrals. • Be a logistics industry expert, and promote the value of the DAT suite of SaaS solutions. • Leverage a range of communication tools, phone, email, internet, and more to engage prospects. • Achieve and exceed sales goals while consistently meeting your quota. • Attend company, industry and trade events to promote the full range of DAT’s SaaS solutions.

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers. • Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

• Drive active sales cycles while building new business pipeline through prospecting and relationship building with brokerages, 3PLs, and shippers • Finalize and close opportunities, develop integration timelines, and ensure customer success through coordination with operations team • Meet and exceed quota targets set on monthly and quarterly basis • Build and nurture long-term relationships with prospects and customers • Sell into senior executives at the Director, VP, and C Suite levels • Develop and maintain deep market and freight tech knowledge to serve as a resource for prospects and customers • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams

• Market Intelligence: Serve as the commercial and analytical voice of our data • Strategic Vision: Champion and build DAT’s analytics strategy and business • Customer Ownership: Lead enterprise customer engagement • Team Leadership: Build and scale our analytical advisory team

• Run a high-velocity, full-cycle sales motion — prospecting, qualifying, demoing, and closing SMB brokerages on the Convoy Platform • Grow an existing book of SMB accounts through proactive outreach, product education, and upsell/expansion opportunities • Hit and exceed monthly and quarterly pipeline and quota targets • Build strong relationships with owners, operations leads, and decision-makers at small and mid-sized brokerages • Maintain a clean, up-to-date pipeline in Salesforce and accurately forecast your business • Serve as a market-facing resource, feeding product and customer insights back to internal teams