• Partner with Account Managers to demonstrate new Ramp products and features to existing customers, building the business case for expansion through customized demos and workflow illustrations • Evaluate customer requirements for expansion opportunities, assessing fit through use-case analysis, ROI assessments, and technical scoping • Design and recommend best-fit Ramp architecture — including when and how to use APIs, ERP integrations, and HRIS connectors — based on each customer's existing systems and workflows • Act as a technical advisor to customers and internal teams, guiding integration, configuration, and system design decisions without writing code directly • Troubleshoot ERP and integration blockers, and guide customers through complex configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others • Support Account Managers on technical workstreams, ensuring faster time-to-value during product rollouts and expansions • Be a subject matter expert across accounting systems and integration partners; advocate for integration development in line with customer needs alongside Product and Partners • Influence Ramp's product roadmap by channeling customer pain points and feedback to Product and Engineering teams • Contribute to internal documentation, tooling, and knowledge bases that scale Ramp's ability to support integration use cases across a growing customer base

• Partner with Account Managers to demonstrate new Ramp products and features to existing customers, building the business case for expansion through customized demos and workflow illustrations • Evaluate customer requirements for expansion opportunities, assessing fit through use-case analysis, ROI assessments, and technical scoping • Design and recommend best-fit Ramp architecture — including when and how to use APIs, ERP integrations, and HRIS connectors — based on each customer's existing systems and workflows • Act as a technical advisor to customers and internal teams, guiding integration, configuration, and system design decisions without writing code directly • Troubleshoot ERP and integration blockers, and guide customers through complex configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others • Support Account Managers on technical workstreams, ensuring faster time-to-value during product rollouts and expansions • Be a subject matter expert across accounting systems and integration partners; advocate for integration development in line with customer needs alongside Product and Partners • Influence Ramp's product roadmap by channeling customer pain points and feedback to Product and Engineering teams • Contribute to internal documentation, tooling, and knowledge bases that scale Ramp's ability to support integration use cases across a growing customer base

• Provide ongoing technical and provisioning training on products, features, and processes • Support Partners and Customers with best practices, deployment process development, and documentation • Transfer industry, technical, and product knowledge to internal and external teams • Maintain continuing education on the platform and underlying technologies • Provide premium onboarding and implementation experience as designed for key products or enhanced service offerings • Support partner and customer migrations • Contribute to the development of the onboarding program to ensure operational viability • Create value to Partners and Customers through effective onboarding and implementation of new products and services • Identify issues impacting Partner or customer success during onboarding and collaborate to resolve them • Identify trends affecting Partner or customer satisfaction during onboarding and communicate them to stakeholders • Assist in the design and enhancement of people, processes, and technology relevant to onboarding

• Support Professional Services engagements focused on AI-enabled and traditional software delivery • Partner with customers to implement feature management into their LLM-powered applications • Help implement rollout patterns for AI progressive exposure, guardrails, kill switches, and prompt/model experimentation • Contribute to reference implementations, integrations, and prototypes • Work hands-on in customer environments to instrument AI systems with LaunchDarkly • Help customers building and operating chatbots integrate LaunchDarkly • Gather detailed requirements from customer architectures and recommend solutions • Serve as a knowledgeable point of contact for engineering and platform teams • Resolve common technical obstacles during engagements • Build working knowledge of LaunchDarkly and emerging AI delivery patterns • Share customer feedback with Product and Engineering teams