Daktronics

• Lead service delivery manager and team execution. • Lead, coach, and develop the Service Delivery Managers responsible for Service Coordination, Remote Technical Support, and On‑Site Technical Support. • Establish clear expectations, leadership cadences, performance routines, and accountability for service delivery outcomes. • Ensure day-to-day service execution remains aligned with customer needs, operational priorities, and long-term service transformation goals. • Define and advance the future-state operating model for end-to-end service delivery across coordination, remote support, on-site support, and parts/materials. • Translate strategic priorities into roadmaps, operating cadences, governance routines, and cross-functional improvement plans. • Lead initiatives that improve response time, resolution speed, first-time fix, utilization, customer predictability, and cost-to-serve. • Identify where standardization, automation, data quality, knowledge management, or service design can help the organization scale. • Manage KPI/SLA frameworks, dashboards, scorecards, and operating reviews that create visibility and accountability. • Improve process, handoffs, and service design using Lean/CI tools, root cause analysis, and practical change management. • Partner with IT and system owners to improve service-enabling tools, translating operational needs into system requirements, data needs, and workflow improvements. • Align leaders across service, business units, product, engineering, IT, and supply chain around shared priorities and clear tradeoffs.

• Leverage sales experience to strategically build relationships • Understand and successfully articulate the benefits of indoor LED displays compared to other technologies • Proactively cold call AV Integrators to educate on Daktronics products • Develop strategy to onboard target integrators • Collaborate with AV Sales team to gather market intelligence and effective strategies • Understand project and customer needs and involve appropriate sales and support teams • Develop and present dynamic presentations in various settings • Develop weekly sales plan including customer meetings, presentations, trade shows, cold calls, and planned calls • Utilize Salesforce to manage accounts, sales opportunities, leads, and all customer management functions • Work schedule includes evenings, weekends, and overnight travel

• Shape the future of software business and lead platform strategy across software, control systems, and SaaS offerings. • Drive portfolio direction, roadmaps, and investment priorities to accelerate growth and build scalable platforms. • Set the software portfolio vision and roadmap. • Prioritize products, platforms, and partnerships that drive growth. • Define cloud platform strategy and shared services for scalable growth. • Partner with Engineering and Architecture on hybrid solutions. • Turn customer and market insight into strategy, shaping roadmap decisions. • Influence SaaS packaging, pricing, and growth strategy. • Lead portfolio governance and investment prioritization. • Guide investment decisions across the portfolio lifecycle. • Lead cross-functional alignment across key teams to shape executive decisions on strategy and priorities.

• Leverage sales experience to strategically build relationships. • Proactively cold call AV Integrators to educate on Daktronics products. • Develop strategy to onboard target integrators. • Collaborate with AV Sales team to gather market intelligence and effective strategies. • Understand project and customer needs, organizing appropriate sales and support teams. • Develop and present dynamic presentations in various settings. • Plan, prioritize, and document sales activities. • Daily use of Salesforce to manage accounts, sales opportunities, leads, and all customer management functions.

• Identify customer needs, industry trends, and competition through thorough research and direct engagement. • Collaborate with business leaders, partners, customers, technical teams, and other stakeholders to ensure product success. • Develop and articulate a clear product vision and strategy that aligns with the company's goals and objectives. • Track, report, and improve the products’ financial performance. • Collaborate with stakeholders and product development teams to set product priorities. • Partner with cross-functional teams in the design and development of new products and features. • Partner with product launch teams to ensure stakeholders are prepared to produce, sell, and support our products. • Own the product through its full lifecycle, communicating and partnering with stakeholders through transitions. • Identify potential risks and develop mitigation plans to ensure smooth product implementation. • Gather and analyze customer feedback, product usage, and reliability data to continuously improve product offerings.

• Project management of standard orders and custom projects, which include installation subcontracting • Evaluate and verify information on project-related forms • Review Request for Proposals and Bid Document to develop a full understanding of the project requirements • Prepare scopes of work and obtain competitive installation subcontracting quotes • Communicate project details with all stakeholders • Manage orders through design and manufacturing • Select and manage subcontractors • Coordinate project schedule and responsibilities both internally and externally • Proactively seek opportunities to improve profits and negotiate change orders • Provide analysis of projects upon completion • Accountable for overall success of project managed, including overall project budget • Collaborate with Sales, customers, and project team members • Travel to project job sites as required to effectively manage the project from order to customer acceptance • Perform other duties as assigned and needed to meet customer expectations

• Supporting customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions. • Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail. • Collaborate with internal team members to escalate product issues. • Actively create and update knowledge base articles for internal and external uses. • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.

Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none. What will the work look like for me? We are currently seeking a Part-Time Technical Support Technician within our Remote Technical Support team. - Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions. - Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail. - Collaborate with internal team members to escalate product issues. - Actively create and update knowledge base articles for internal and external uses. - Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. - Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. - Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off. When will I work? We are hiring two part-time team members, each assigned to one of the following fixed weekly schedules. Applicants may share their preferred option, though schedule placement will be determined by the team’s needs: - Mon-Thursday, 9:00am to 3:00pm CST - Tues-Friday, 10:00am to 4:00pm CST A 30-minute unpaid lunch is optional and will extend the daily schedule by 30 minutes. Where is this opportunity located? Position has opportunity to work from a domestic-based home office. This position is open to candidates eligible to work in the United States. What are the pay and perks? The typical hiring range for this position is $24.00 to 25.00 per hour. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. This position is eligible for a subset of our company benefits including, employee discount program, employee assistance program, community donation program, unpaid time off, 401(k), Employee Stock Purchase Plan, leaves, disability, and accommodations. Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time. Qualifications To be considered for Part-Time Audio Video Technical Support we require the following: - Associate degree in information systems, engineering technology, computer programming, or similar related fields. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude. - Fluent in English, written and verbal. - Applicants must be 18 years of age or older. - Daktronics does not sponsor, renew, or extend immigration visas for this position. Desired traits - Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability. - Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred. - Exercise discretion, independent judgment, and responsible time management. - Comfortable working independently from a distraction-free home office location. Ready to make an impact? Apply now and start your journey with Daktronics. Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Position Summary When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none. What will the work look like for me? - Your schedule will vary and will include some nights and weekends depending on business needs.   - Most of your work will be Monday - Friday during normal business hours.   - We strive for work/life balance. This position requires working 10+ weekends a year to support events. - Some last-minute scheduling happens to meet our customers’ needs when an unexpected repair or event happens.   Onsite Support consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:  - Providing service, installation, or support during an event at a customer site.  - Providing on-site technical and maintenance services for Control Systems and Display Systems.  - Leveraging your knowledge by training our Service Partners.  - Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.  - Actively creating and updating knowledge base articles for internal/external use.  - Perform other duties as assigned or needed to support the efforts of Daktronics.  Remote Support consists of supporting Daktronics equipment and end customers. This work will primarily focus on:  - Providing technical over-the-phone support to internal and external customers.   - Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.  - Providing software application installation/configuration support along with “how-to” assistance.  - Troubleshooting and solving basic to sophisticated hardware and software technical issues.   Where is this opportunity located? - Your office will be at your home, located within 30 miles of Orlando, Florida. - You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need.  - Onsite work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.  - You are paid for all your working time, including travel time to and from site.  - When you aren’t working on a customer site, you will work from your home office to remotely support our customers.  What are the pay and perks? - The typical hiring range for this position is $27.00 to $30.00 per hour based on the location of Orlando, Florida.  Additional $15.00 per hour premium for assigned onsite service work performed outside of 6:00am – 5:00pm Monday through Friday. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. - Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time. - Daktronics offers financial relocation assistance for positions that require placement in a specific location. - Exciting Venues – Your work makes game day memorable! Some of our customers include UCF, University of Florida, University of South Florida, Tampa Bay Buccaneers, Orlando Magic and the Tampa Bay Lightning. - Technological Innovation – Leveraging strengths in product innovation, manufacturing, and service. No two days are alike; you will experience variety and depth in your work.   - Growth Mindset – Daktronics embraces challenges, uses feedback to learn from our mistakes, and focuses on future success.  - Respect – We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.   Qualifications To be considered for Audio Video Field Service Engineer, we require the following: - Minimum of an associate degree plus relevant experience. Bachelor’s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar program. Will consider non-technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability. - Must be able to:  - Communicate effectively in a variety of settings.  - Positively and professionally able to work in stressful situations.   - Show personal commitment to continuously improve.  - Display a can-do attitude in good and bad times.  - Effectively exercise discretion and independent judgment.  - Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.  - Work effectively as a team member assisting when and where needed.  - Comfortable working from a home office location.   - Must be able to get a passport.  - Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.  - Ability to lift, carry, and move up to 45 pounds.  - Ability to work in a variety of environments, including cold/hot weather, small spaces.  - Must be able to work nights and weekends based on pre-determined business need.   - The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment. This requirement will be verified through a motor vehicle record (MVR) check conducted in accordance with applicable federal, state, provincial, and local laws. - Fluent in English, written and verbal. - Applicants must be 18 years of age or older. - Daktronics does not sponsor, renew, or extend immigration visas for this position. Ready to make an impact? Apply now and start your journey with Daktronics. Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

• Develop creative assets for Daktronics products and services. • Communicate effectively with sales and marketing employees. • Prioritize workload and manage time effectively to meet deadlines. • Build and maintain working files inside a collaborative file structure. • Manage work tasks and collaborate within the marketing project management tool. • Suggest and implement suggestions for process improvements. • Work effectively in a remote environment using project management tools to independently manage work and deadlines.