Title: Senior Technical Support Engineer : Payments Orchestrator Location: Springfield United States Job Description: At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. We are looking for a talented and motivated Client Services Engineer with strong problem-solving and customer service skills. The individual we seek will be an essential contributor to our company's success. You will work closely with our clients, engineers, testers, and product teams in a fun and open atmosphere helping FinTechs realize their payment strategy by deploying Jack Henry's products and services. You will have direct responsibility for ensuring Jack Henry's clients deploy our solutions in accordance with industry best practices and you will actively participate in pre-sales, integration, and support activities. You will work with engineering, but also with senior leadership, product, and act as a trusted advisor to Jack Henry clients for their payments needs. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY; Charlotte, NC. The salary range for this position is $79,000-$110,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: - Provide first line support to Jack Henry clients. - Serve as a solutions resource to pre-sales efforts (both new clients and new product opportunities for existing clients). - Apply best practices to client implementations. - Assist clients in identifying opportunities within Jack Henry's platform to best support their needs. - Lead client troubleshooting efforts internally by: - Diagnosing issues independently with internal and 3rd party tooling, and/or with assistance of additional stakeholders where necessary (engineering, product teams). - Interface with 3rd party partners to include banks, core banking processors and vendors. - Work to remedy issues by providing customers with proper answers/guidance. - Assist engineering and product teams on any potential product issue requiring a bug fix, documentation update, or new feature request. - Be a key contributor to Jack Henry's integration documentation. - Regularly communicate status and progress on specific deliverables to senior leadership. - Provide measurable input into new products, processes, standards, or plans in support of the business. - Contribute to the development of client-facing tools and testing utilities to help ensure a smooth integration process for our clients. What you'll need to have: - Minimum 6 years of experience in a software development and/or support role. - At least 5 years' experience with Java and other OO languages. - At least 4 years' experience with MySQL. - At least 5 years' experience with SaaS applications hosted in a cloud environment, preferably AWS. - Knowledge of prevalent US payment methods (specifically ACH, Wire, card payments, and RTP/FedNow) is desirable. - A Bachelor's and/or Master's degree or equivalent combination of training and experience. - Experience working with fintech companies and/or financial services companies. - Experience with the following solutions is advantageous: - Jira/Atlassian, Datadog, ZenDesk, SendGrid, Readme. What would be nice for you to have: - Experience with a high volume, high throughput application. - Superb analytical and problem-solving skills. - Experience with financial reconciliation analysis and a strong understanding of virtual ledgering. - Experience engaging with clients. - Excellent technical writing and presentation skills. - Strong leadership, interpersonal, relationship-building, and negotiation skills with a track record of developing internal and external relationships. - Ability to juggle multiple tasks and responsibilities at the same time, prioritizing accordingly as the needs of the business evolve. - Self-driven and motivated to build a product, a team, and a company. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.

Job Description: Transform your career with RMI’s Rotational Associate Program! Rotational Associate Role Overview   The Rotational Associate role at RMI offers an exciting opportunity for early career professionals to dive into accelerating the global energy transition. We believe that the future of the energy system must be shaped by diverse perspectives and bold thinkers. Our Rotational Associate Program is designed to cultivate the next generation of changemakers by offering a dynamic, immersive experience across multiple focus areas within our organization. Whether you’re a recent graduate, a career pivoter exploring the clean energy space, or someone with early professional experience looking to deepen your impact, this program is built to help you grow. As a Rotational Associate, you'll join a cohort of like-minded individuals hired within a similar timeframe, and together you'll embark on an immersive Associate Bootcamp. During this bootcamp, you'll gain invaluable insights into the various teams and initiatives at RMI, setting the stage for a rewarding and impactful journey ahead.  Through thoughtfully curated rotations, Associates will gain hands-on experience, build cross-functional skills, and contribute meaningfully to our mission of transforming the global energy system. We welcome individuals from a wide range of academic, professional, and lived experiences who are eager to learn, collaborate, and lead with purpose. Rotational Associates can expect to work on at least two programs within their first two years at RMI. IMPORTANT NOTES: - Selected candidates must be able to start on June 16, 2026. - At this time, RMI is not able to sponsor employment visas or hire candidates who require visa sponsorship to work in the United States. All candidates must have current, independent authorization to work in the U.S. without present or future sponsorship from RMI. We will update our hiring pages if this status changes. Application Requirements    Resume (Required)    We suggest a 2-page resume that includes information about your academic background and work experience. Feel free to add additional sections that highlight any leadership roles you’ve held, relevant coursework, academic projects that you’ve completed, conference presentations, or any articles that have been published.    Cover Letter (Required)    In your cover letter, please reply to the following prompt:    - Describe your motivation(s) to contribute to the clean energy transition in this moment and the unique skills and experiences you’d bring to this work within RMI. Who We’re Hiring The RMI Rotational Associate Program is designed to bring together a cohort of early-career professionals with distinct skillsets that align with our multifaceted approach to transforming energy systems. For this program, we are hiring across two different Associate talent pathways, representing core capabilities needed in our programmatic work. Read more about each below to see where your strengths and interests may align: - Strong Generalists: Able to execute broadly across a mix of research and analysis, quantitative work, stakeholder engagement, and project delivery; may have spikes of industry or skill-specific knowledge. - Quantitative Specialists: Comfortable coding in Python or R, conducting deep financial or techno-economic analysis, or other technical analyses. General Responsibilities   - Conduct in-depth research and analysis on topics relevant to your team's focus area, synthesizing findings into actionable insights and recommendations.   - Collaborate with colleagues across different teams and departments within RMI to leverage expertise, share resources, and maximize impact.   - Contribute to the development of thought leadership and communication materials, such as reports, briefs, and presentations, to effectively communicate team insights, activities, and recommendations to internal and external stakeholders.   - Assist in coordinating team meetings, workshops, and events, including logistics, agenda development, and participant communications.   - Participate in partnerships with external stakeholders, including corporate partners, public actors, and/or community groups, to advance shared goals and objectives.   - Create innovative problem-solving approaches to drive project insights.   - Utilize both quantitative and qualitative analysis or modeling techniques to assess the impact of various energy strategies and policies.   - Collect, analyze, and interpret data related to energy systems, markets, and technologies.   - Contribute to presentations and participation in conferences, workshops and other external engagements.   Minimum Qualifications   - Bachelor's degree and 2+ years of relevant work experience OR a master's degree in applicable areas such as: STEM, political science/policy, finance, business administration, environmental sciences, economics, etc. PhD candidates will also be considered. - Genuine passion for driving positive change in the energy transition space, demonstrated through previous work experience, academic projects, and/or extracurricular activities.   - Strong interest in and understanding of the challenges and opportunities within the energy sector.   - Project management skills, with a demonstrated ability to effectively manage multiple tasks and meet deadlines.   - Communication skills, both written and verbal, can convey complex information clearly and concisely.   - Ability and willingness to engage with technical material and provide qualitative and quantitative evaluation of existing initiatives.   What Will Make You Stand Out - Energy-specific sector experience such as in power sector, carbon capture, corporate carbon accounting, process engineering, etc. - Experience in facilitation and stakeholder engagement, including organizing multi-stakeholder workshops and meetings - Management consulting experience - Experience with data analysis and visualization, including Tableau - Experience with Excel-based modeling, R, Python, SQL, or power sector modeling - Familiarity with state and local climate and energy policy and landscape - Familiarity with energy markets and transactions - Familiarity with utilities and/or utility regulation, and electricity markets - Familiarity with capital markets, corporate finance, market-based mechanisms and corporate incentive design - Familiarity with energy justice and community engagement - Ability to create clear, structured, and illustrative PowerPoint presentations We encourage anyone who is interested in this role to apply, regardless of whether you feel you meet 100% of the qualifications. We offer professional learning and training opportunities to help you develop skills you may not have had the opportunity to cultivate yet.        Compensation       The salary for this position is $73,000 and is non-negotiable. Rotational Associates are eligible for annual performance increases during the program. Upon completion of the 2-year program, compensation may be evaluated in consideration of a combination of prior experience, skills, and sustained performance. Location   We are a remote-ready company with team members around the globe. Rotational Associates are expected to be based in the U.S. Our beautiful and welcoming offices are available for meetings or focused work, whether you are traveling through or living nearby. Our U.S. offices are in New York City; Washington DC; Oakland, California; Boulder, Colorado, and Basalt, Colorado. We provide you with the essential IT equipment plus a one-time home technology payment and a monthly work from home/commuter allowance to ensure you have a comfortable home office set up and necessary supplies. We love seeing each other in person! We occasionally gather for shared time together like retreats and learning experiences. Be ready to travel for occasional in-person meetings (and of course, we cover travel costs). Some roles may require more travel, which will be discussed during the hiring process.   Benefits   We offer an array of benefits including: - Medical, dental, vision insurance - 403b retirement match with immediate vesting - Group life, AD&D, and short- and long-term disability - Optional voluntary life, AD&D and accident plans - Health savings or flexible spending accounts - Fertility and hormonal health support - Mental health and wellness support - Comprehensive leaves of absence (including generous parental leave) - Generous paid time off and sick leave - Paid sabbatical leave - Regional holidays with at least one extended break in each geography - Work from home and home technology allowances - Learning & development opportunities (LinkedIn Learning and an annual individual professional development budget) - Potential for bonuses and merit increases - Discount marketplace (gym memberships, pet insurance, etc.) - Hybrid / remote work options - Retreats and geographic meetups - Rewards and recognition programs     Diversity   We know that the diversity of our teams makes us stronger as an organization, and RMI is dedicated to the principles of equal employment opportunity as outlined in U.S. federal law. We prohibit discrimination against applicants, interns, and employees on the basis of any legally recognized basis, including but not limited to: age (40 and over), race, color, sex, pregnancy (including lactation, childbirth, or related medical conditions), religion, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sexual orientation, gender expression/identity, uniformed service member status, veteran status, citizenship status, or any other applicable status protected by applicable law. RMI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems. • Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols. • Manage and support Microsoft Intune for device management, security policies, and application deployment • Administer and Support Exchange Online, including user management and troubleshooting • Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments. • General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services) • Develop and maintain PowerShell scripts for automation and reporting • Support Microsoft Office / Microsoft 365 applications • Document IT procedures and contribute to continuous improvement initiatives • Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols. • AI Awareness & Innovation • General understanding of AI technologies relevant to IT operations • Ability to identify AI use cases in IT support automation, reporting, and knowledge management • Openness to adopting AI-driven tools to improve efficiency and user experience

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects • Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair • Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company • Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance • Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements