D2B

Role Description We are partnering with a growing international consumer products company seeking a proactive and customer-focused Customer Support & Service Agent to support customers across multiple regions. This role combines hands-on customer support, problem-solving, and service excellence within a fast-paced remote environment. The successful candidate will play a key role in delivering outstanding customer experiences while also supporting day-to-day operations, handling escalations, and assisting with team collaboration initiatives. This role requires someone with strong emotional intelligence who can approach customer situations with empathy, good judgment, and professionalism. Many customer enquiries may involve time-sensitive or emotionally important situations, so the ability to “read the room,” de-escalate concerns, and balance policy with practical customer care is essential. Qualifications - A calm, professional, and customer-focused communicator - Someone who takes ownership and follows through on issues - A team player who enjoys supporting both customers and colleagues - Someone who can balance company guidelines with thoughtful customer care - Adaptable and confident in a fast-paced environment - Someone genuinely passionate about delivering excellent customer experiences - Fluent in English and German, both written and verbal - French language skills are highly advantageous - Previous experience in customer support, customer service, or eCommerce support environments - Experience handling customer escalations and high-volume support interactions - Strong emotional intelligence, empathy, and conflict-resolution skills - Ability to assess situations thoughtfully rather than relying solely on scripted responses or rigid policy application - Strong communication, problem-solving, and decision-making abilities - Comfortable using customer support and eCommerce platforms such as Shopify, Zendesk, Gorgias, or Aircall - Strong organizational skills and attention to detail - Ability to work independently in a fully remote environment - Reliable internet connection and dedicated home office setup Requirements - Provide high-quality customer support via phone, email, chat, and ticketing systems in English and German - Manage customer escalations and resolve complex enquiries professionally and efficiently - Handle support tickets directly in a hands-on capacity - Support and guide remote customer service agents when needed - Monitor queues, response times, and service levels to ensure customer satisfaction - Provide operational updates and customer support insights to internal teams - Assist customers with product, order, warranty, and troubleshooting enquiries - Use empathy and sound judgment when handling sensitive or urgent customer situations - Maintain accurate customer records and case documentation - Collaborate with internal teams to improve customer experience and support processes Benefits - Salary range: Between $2,100 - $3,350 NZD (5,000–8,000 PLN/month gross) - Working Hours: 2 shifts - Sunday to Thursday or Tuesday to Saturday | EU Business hours - Work set-up: 100% Remote work (Independent Contractor Agreement) - Holidays: To be determined - Recruitment process: possible multiple client interviews and assessment

Role Description We are partnering with a fast-growing international consumer products company seeking a customer-focused and hands-on Customer Service Agent to support global customers across multiple regions. This role is ideal for someone who enjoys working in a fast-paced remote environment, balancing day-to-day customer support with team collaboration, coaching, and operational support. The successful candidate will play a key role in delivering a high-quality customer experience while helping maintain service standards and supporting continuous improvement initiatives. Key Responsibilities - Provide customer support via phone, email, chat, and ticketing systems in English and German - Manage customer escalations and complex enquiries professionally and efficiently - Handle support tickets directly in a hands-on player-coach capacity - Support and coach remote customer service agents - Monitor SLAs, queue performance, and response times - Provide operational updates, reporting, and customer service insights - Work closely with internal teams to improve processes and customer satisfaction - Assist customers with product, order, warranty, and troubleshooting enquiries - Maintain accurate customer records and case documentation Qualifications - A calm, professional, and customer-focused communicator - Someone who takes ownership and follows through on issues - A team player who enjoys both customer support and mentoring others - Adaptable and confident working in a fast-paced environment - Someone who genuinely values delivering an excellent customer experience Requirements - Fluent in English and German (written and verbal) - French language skills are a strong advantage - Proven customer service experience, ideally within eCommerce, retail, or product-based industries - Experience handling escalations and high-volume customer interactions - Strong communication, problem-solving, and conflict-resolution skills - Ability to work independently in a fully remote environment - High attention to detail and strong organizational skills - Comfortable using customer service and eCommerce platforms such as: - Shopify - Gorgias - Zendesk - Aircall - Reliable internet connection and dedicated home office setup Preferred Systems Experience - Shopify - Gorgias - Zendesk - Aircall

Role Description As an HR & Payroll Assistant, you will support Pear Tree’s internal team with billing, payroll, and contract administration. You will focus on managing tasks related to Xero, assisting with building and reviewing contracts, and ensuring accuracy in contract legality and formatting. The ideal candidate will have strong AU/NZ work experience, particularly in supporting Australian and/or New Zealand businesses, with proven experience in HR and payroll functions. Responsibilities - Manage day-to-day HR and payroll administration. - Process and maintain billing and payroll accurately using Xero. - Prepare, review, and maintain employee and contractor agreements, ensuring correct formatting and documentation. - Support the creation and administration of contracts, with attention to compliance and legal requirements. - Maintain accurate employee records, payroll data, and HR documentation. - Coordinate with internal stakeholders to ensure timely processing of payroll, invoices, and contract-related tasks. - Assist with general HR administrative support and process improvements. Qualifications - Proven experience as an HR Assistant, Payroll Assistant, or similar HR/payroll support role. - Strong hands-on experience using Xero for payroll and/or billing. - Previous AU and/or NZ work experience, ideally supporting Australian or New Zealand businesses. - Experience in contract administration, including exposure to contract legality and formatting. - Strong understanding of HR and payroll processes and best practices. - Excellent attention to detail and strong organizational skills. - Strong written and verbal English communication skills. - Ability to work independently in a remote environment and manage multiple priorities. Benefits - Paid leaves - HMO

Role Description We are partnering with a fast-growing international consumer products company seeking a customer-focused and hands-on Customer Service Agent to support global customers across multiple regions. This role is ideal for someone who enjoys working in a fast-paced remote environment, balancing day-to-day customer support with team collaboration, coaching, and operational support. The successful candidate will play a key role in delivering a high-quality customer experience while helping maintain service standards and supporting continuous improvement initiatives. Key Responsibilities - Provide customer support via phone, email, chat, and ticketing systems in English and German - Manage customer escalations and complex enquiries professionally and efficiently - Handle support tickets directly in a hands-on player-coach capacity - Support and coach remote customer service agents - Monitor SLAs, queue performance, and response times - Provide operational updates, reporting, and customer service insights - Work closely with internal teams to improve processes and customer satisfaction - Assist customers with product, order, warranty, and troubleshooting enquiries - Maintain accurate customer records and case documentation Qualifications - A calm, professional, and customer-focused communicator - Someone who takes ownership and follows through on issues - A team player who enjoys both customer support and mentoring others - Adaptable and confident working in a fast-paced environment - Someone who genuinely values delivering an excellent customer experience Requirements - Fluent in English and German (written and verbal) - French language skills are a strong advantage - Proven customer service experience, ideally within eCommerce, retail, or product-based industries - Experience handling escalations and high-volume customer interactions - Strong communication, problem-solving, and conflict-resolution skills - Ability to work independently in a fully remote environment - High attention to detail and strong organizational skills - Comfortable using customer service and eCommerce platforms such as: - Shopify - Gorgias - Zendesk - Aircall - Reliable internet connection and dedicated home office setup Preferred Systems Experience - Shopify - Gorgias - Zendesk - Aircall

Role Description Our client is a growing international eCommerce business looking for a hands-on Customer Support & Service Team Lead to support their expanding EU operations. This is a highly operational role where approximately 80% of the day will involve actively handling customer tickets while also supporting and guiding a small remote team. This opportunity is ideal for a strong Senior Customer Support or Customer Service professional ready to step into their first leadership role. The role requires someone who is empathetic, solutions-focused, and confident handling sensitive customer situations with care and professionalism in a fast-paced environment. Key Responsibilities - Respond to customer enquiries via email, chat, phone, and other support channels - Handle daily ticket queues and provide timely customer resolutions - Assist customers with product enquiries, order issues, troubleshooting, returns, and general support - Deliver professional, empathetic, and solutions-focused customer experiences - Handle escalated or sensitive customer concerns with care and urgency - Maintain accurate customer records and support documentation - Support and guide a remote team of customer support/service agents - Act as the first point of escalation for complex customer situations - Provide coaching, feedback, and day-to-day operational support to team members - Lead by example through active ticket handling and queue management - Ensure consistency in communication quality and customer experience standards - Assist with onboarding and training new team members - Monitor ticket queues, response times, and customer satisfaction metrics - Identify recurring customer concerns and recommend process improvements - Support operational improvements to enhance efficiency and service quality - Collaborate with internal and international teams to resolve customer issues effectively Qualifications - A strong senior support/service professional ready to step into leadership - Someone who enjoys both customer interaction and team support responsibilities - A hands-on leader who thrives in daily operations rather than purely managerial tasks - A calm, empathetic, and intuitive communicator who can handle sensitive customer situations professionally - Someone who understands that exceptional customer experience goes beyond standard policy responses - A proactive problem-solver with strong attention to detail and accountability - A growth-minded individual excited to grow with an expanding international business Requirements - Fluent in both English and German (written and verbal) - Previous experience in Customer Support, Customer Service, or Senior Support roles - Experience supporting customers within eCommerce, retail, SaaS, or product-based environments - Strong experience handling escalations and complex customer situations - Excellent written and verbal communication skills - High emotional intelligence with a customer-first mindset - Strong organisational and multitasking abilities in a fast-paced environment - Comfortable working independently in a remote setup - Previous experience mentoring, supporting, or guiding team members is highly preferred Systems Experience - Shopify - Gorgias - Zendesk - Aircall

Role Description Our client is a growing international eCommerce business seeking an experienced Customer Service Agent / Team Leader to support their remote customer support operations across the EU market. This is a hands-on leadership role suited for someone who thrives in a fast-paced environment, enjoys leading by example, and is passionate about delivering exceptional customer experiences. You will manage customer enquiries, support and guide a small remote team, handle escalations, and help drive service quality, operational efficiency, and continuous improvement across daily support operations. Key Responsibilities - Handle customer enquiries via email, live chat, and other support channels. - Provide accurate product information and troubleshoot customer concerns efficiently. - Resolve customer complaints with empathy, professionalism, and ownership. - Deliver clear, high-quality written communication across all customer interactions. - Manage escalated or high-priority cases to ensure positive customer outcomes. - Support and guide a remote team of Customer Service Agents. - Act as the first escalation point before issues are escalated to management. - Provide ongoing coaching, mentoring, and feedback to improve team performance. - Lead by example by actively managing tickets and supporting daily queue operations. - Ensure consistency in tone, quality, and customer experience standards across the team. - Monitor workflows, ticket queues, and response times to ensure SLA targets are achieved. - Identify recurring customer issues and recommend process improvements. - Assist with onboarding and training new team members as the support team grows. - Ensure adherence to internal systems, processes, and customer service best practices. - Support continuous improvement initiatives across customer support operations. - Provide regular updates on team performance, operational insights, and customer trends. - Deliver productivity reporting and recommendations for improvement. - Collaborate closely with cross-functional international teams. - Escalate systemic customer experience concerns and operational risks proactively. Qualifications - A hands-on leader who leads by example and actively supports daily customer operations. - Someone who thrives in a fast-paced, high-volume eCommerce environment. - A customer-first professional who takes ownership of outcomes and drives service excellence. - A calm and confident communicator who can manage escalations effectively. - A collaborative and transparent team player with strong problem-solving skills. - A growth-minded individual who is passionate about continuous improvement and scaling support operations. Requirements - Fluent in both English and German (written and verbal). - Previous experience in a Customer Service Team Leader or Senior Customer Service role. - Experience within eCommerce, retail, consumer products, or product-based customer support environments. - Strong leadership skills with experience managing remote or distributed teams. - Excellent written and verbal communication skills. - High emotional intelligence and the ability to handle escalated customer situations professionally. - Strong organisational, multitasking, and time management abilities. - Ability to analyse customer service performance metrics and identify improvement opportunities. - Comfortable working across international time zones and collaborating with global teams. Preferred Systems Experience - Shopify - Gorgias - Zendesk - Aircall

Role Description Our client is a growing international eCommerce business seeking an experienced Customer Service Agent / Team Leader to support their remote customer support operations across the EU market. This is a hands-on leadership role suited for someone who thrives in a fast-paced environment, enjoys leading by example, and is passionate about delivering exceptional customer experiences. You will manage customer enquiries, support and guide a small remote team, handle escalations, and help drive service quality, operational efficiency, and continuous improvement across daily support operations. Key Responsibilities - Handle customer enquiries via email, live chat, and other support channels - Provide accurate product information and troubleshoot customer concerns efficiently - Resolve customer complaints with empathy, professionalism, and ownership - Deliver clear, high-quality written communication across all customer interactions - Manage escalated or high-priority cases to ensure positive customer outcomes - Support and guide a remote team of Customer Service Agents - Act as the first escalation point before issues are escalated to management - Provide ongoing coaching, mentoring, and feedback to improve team performance - Lead by example by actively managing tickets and supporting daily queue operations - Ensure consistency in tone, quality, and customer experience standards across the team - Monitor workflows, ticket queues, and response times to ensure SLA targets are achieved - Identify recurring customer issues and recommend process improvements - Assist with onboarding and training new team members as the support team grows - Ensure adherence to internal systems, processes, and customer service best practices - Support continuous improvement initiatives across customer support operations - Provide regular updates on team performance, operational insights, and customer trends - Deliver productivity reporting and recommendations for improvement - Collaborate closely with cross-functional international teams - Escalate systemic customer experience concerns and operational risks proactively Qualifications - A hands-on leader who leads by example and actively supports daily customer operations - Someone who thrives in a fast-paced, high-volume eCommerce environment - A customer-first professional who takes ownership of outcomes and drives service excellence - A calm and confident communicator who can manage escalations effectively - A collaborative and transparent team player with strong problem-solving skills - A growth-minded individual who is passionate about continuous improvement and scaling support operations Requirements - Fluent in both English and German (written and verbal) - Previous experience in a Customer Service Team Leader or Senior Customer Service role - Experience within eCommerce, retail, consumer products, or product-based customer support environments - Strong leadership skills with experience managing remote or distributed teams - Excellent written and verbal communication skills - High emotional intelligence and the ability to handle escalated customer situations professionally - Strong organisational, multitasking, and time management abilities - Ability to analyse customer service performance metrics and identify improvement opportunities - Comfortable working across international time zones and collaborating with global teams Preferred Systems Experience - Shopify - Gorgias - Zendesk - Aircall

Role Description The company is looking for a proactive and organized Administration Assistant to support our mortgage brokers with key administrative and coordination tasks. This is an excellent entry-level opportunity for someone eager to build a career in the finance industry while enjoying a supportive and collaborative work environment. Responsibilities - Coordinate, schedule, and confirm appointments for mortgage brokers - Organize, save, and maintain client documents and files - Conduct lender calls and provide clear, timely updates on applications - Manage lender home loan repricing requests - Prepare and send property reports to clients - Reconcile commission reports and support basic finance-related admin tasks Qualifications - Minimum 2+ years of experience as an Administrative Assistant, Executive Assistant, or equivalent (background in finance industry is a plus) - Bubbly, confident, and proactive personality - Proficient in Microsoft Office and Outlook (required) - Strong English communication skills (written and verbal) - A collaborative team player; comfortable working with both onshore and offshore staff - Self-starter with strong attention to detail and willingness to learn Requirements - 100% remote work - Day shift schedule; no graveyard Benefits - Weekends off - Paid leave credits: 15 Vacation, 3 Bereavement, 5 Emergency - Supportive, fun, and growth-focused work culture - Yearly bonus (5 to 6 digits depending on company settlements)

Role Description Driven by an incredibly effective marketing engine, the firm is experiencing a massive influx of inbound leads and requires a dynamic Parabroker to act as the primary catalyst for client conversion and pipeline momentum. In this dual-impact position, you will: - Revitalize unreached leads - Serve as an authoritative voice for the brand - Seamlessly orchestrate document collection to keep applications moving swiftly through a fast-tracked pipeline This role is a fast-track opportunity, offering a clear progression from high-velocity client engagement into sophisticated credit assessment and file structuring under the direct mentorship of elite senior brokers. Responsibilities - Lead Revival & Triage: Proactively engage and re-activate high-volume inbound leads that did not connect during the initial automated or automated outreach cycles. - Consultation Scheduling: Take complete command of discovery conversations to pre-qualify prospective borrowers, address initial inquiries, and secure high-value consultation bookings for the senior brokerage team. - End-to-End Document Chase: Coordinate closely with senior brokers to track down and collect outstanding client documentation via a strategic mix of phone calls, professional emails, and SMS outreach. - Relationship Management: Maintain an authoritative, direct, and professional tone with clients, keeping them informed, engaged, and accountable to prevent pre-lodgement bottlenecks. - Strategic Credit Progression: Master the firm’s proprietary assessment methodologies to gradually assume more responsibility for writing the deal. Qualifications - Mortgage Industry Track Record: Proven client-facing experience working directly within an Australian mortgage brokerage environment is mandatory. - Credit & Lending Literacy: A deep, practical understanding of residential lending, with a strong preference for candidates experienced in dealing with complex self-employed files, non-standard income structures, and multi-property portfolios. - Communication Command: Absolute mastery of the English language with high-level professional fluency and a clear, direct delivery. Must possess the confidence to control a conversation, drive it to a clear objective, and cut through noise. - Australian Market Familiarity: Extensive experience working successfully with Australian clients, demonstrating a sharp understanding of local market nuances and professional cultural expectations. - Pipeline Tenacity: Outstanding organizational skills with a relentless, proactive approach to following up and managing high volumes of client touchpoints. Preferred Skills - Experience utilizing standard Australian broker tools, dialing systems, and pipeline-management CRMs (e.g., BrokerEngine, Salesforce, Mercury, etc.).

Role Description We are seeking an experienced QA Tester to support the quality and reliability of a rapidly evolving SaaS platform used within the childcare and education sector. The ideal candidate enjoys exploring products from an end-user perspective, identifying defects and edge cases, and collaborating closely with development teams to improve product quality and user experience. This role requires a proactive individual who can work across multiple web and mobile applications while contributing to the overall quality assurance process throughout the development lifecycle. Key Responsibilities - Execute functional, regression, integration, and exploratory testing for new features and product enhancements prior to release - Investigate, reproduce, and document reported defects with clear findings and supporting details - Validate bug fixes and ensure issues are resolved before deployment - Explore product functionality to identify edge cases, usability concerns, and unexpected system behavior - Work closely with developers and cross-functional teams to diagnose and resolve issues efficiently - Test APIs and third-party integrations where required - Participate in requirements discussions and assist in refining user stories and tickets before development begins - Create, maintain, and manage work items and test activities in Azure DevOps - Review and improve QA processes, product guidelines, and documentation - Contribute to maintaining high standards of product quality across multiple releases and sprint cycles Qualifications - Minimum of 5 years of experience in Software Testing or Quality Assurance - Strong experience testing web and/or mobile applications - Experience working within Agile development environments and sprint-based delivery cycles - Familiarity with API testing and system integrations - Experience using Azure DevOps or similar ticketing/project management platforms - Strong analytical and problem-solving skills with excellent attention to detail - Ability to identify risks, troubleshoot issues, and think critically about product behavior - Strong written and verbal English communication skills - Ability to work effectively with technical and non-technical stakeholders Preferred Qualifications - Experience working within SaaS product environments - Exposure to platforms supporting childcare, education, or operational management systems - Experience with exploratory and user-focused testing methodologies - Understanding of test documentation, QA best practices, and software development lifecycle processes - Exposure to automation testing tools is beneficial but not required Requirements - Salary range: up to Php 85,000 Philippine Peso (The final amount will be at the client discretion basing on the candidate’s skills and experience.) - Working Hours: Monday to Friday following 9am-6pm AEST (7am-4pm Philippine Standard Time) - Work set-up: 100% Remote work (Independent Contractor Agreement) - Holidays: TBD - Recruitment process: multiple client interviews and assessment