CYCLE

• Coordinate the technical development of our new products (ebikes, cargo bikes, e-mopeds) from scratch until they are ready for series production. • Work with suppliers to ensure manufacturing and assembly feasibility and resolve any technical issues during the specification and development cycles. • Develop our existing products by testing and evaluating integrated hardware components and finding alternative parts for the bikes (practical, mechanical and electrical components). • Travel to our production sites to monitor the work of the manufacturers (Europe and Asia).

• Own and drive the full recruiting cycle end-to-end • Act as a sparring partner for hiring managers • Identify and implement improvements in hiring processes • Build and maintain a strong candidate experience • Own contract management and ensure the accurate preparation of employment-related documentation • Own and optimize onboarding and offboarding processes • Contribute to People & Culture initiatives and projects, including team events and engagement initiatives • Help shape internal processes as the company scales.

About us At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road. From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show. Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities. Ride with us into the future - sustainable, efficient, and full speed ahead! Your Mission As our Recruiting & People Specialist, you'll play a key role in shaping our team and building strong people processes as we continue to grow. You'll join a remote-first company in the fast-growing e-mobility sector, where people are at the core of everything we do. This is a hybrid role: around 50% focused on recruiting (depending on hiring needs), and 50% on broader People & Culture topics like onboarding, contracts, and team experience. You won’t just execute processes – you’ll actively help improve and build them. If you enjoy working with people, bringing structure to fast-moving environments, and want to grow in HR, this role is for you. - Own and drive the full recruiting cycle end-to-end - Act as a sparring partner for hiring managers - Identify and implement improvements in hiring processes - Build and maintain a strong candidate experience - Own contract management and ensure the accurate preparation of employment-related documentation - Own and optimize onboarding and offboarding processes - Contribute to People & Culture initiatives and projects, including team events and engagement initiatives - Help shape internal processes as the company scales Your skills and qualifications - 1–3 years of experience in Recruiting - Strong organizational skills and attention to detail - Proactive mindset with a willingness to learn and take ownership - Interest in HR tools, digital solutions, and AI - Comfortable working in a dynamic, fast-paced environment - Fluent in English and Polish or German (must-have) What you can expect from us - A competitive salary, state-of-the-art technical equipment and 20/26 days of vacation per year - Attractive benefits include a company e-bike, medicover medical care, and medicover sports to keep you healthy. - Take on a challenge in a fast-paced and growing industry - Responsibility from day one - take full ownership of projects and follow a steep learning curve - We are an international, highly motivated team, in which teamwork comes first Your growth is our priority. Whether you want to take on more responsibility or broaden your professional horizons, we are here to listen and provide you with the opportunity to explore new areas of expertise. Diversity CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation, or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don't hesitate to let us know in advance. How to reach us If you have any questions, please don't hesitate to reach out to Michelle! michelle@cycle.eco

About us At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road. From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show. Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities. Ride with us into the future - sustainable, efficient, and full speed ahead! Your Mission - Own our communication across all channels – newsletters, website, and Social Media. You set the tone, frequency, and quality standard. - Lead our branding work, including the creation and maintenance of Brand Books for all CYCLE brands, to ensure a consistent and compelling appearance. - Drive the creation of marketing materials – from copy to visuals to design assets – in close collaboration with our external agency and freelance designers to deliver high-quality output. - Coordinate PR efforts in collaboration with agency partners to build and protect the brand reputation. Support the Growth team by ensuring all content contributes to increasing visibility. Your skills and qualifications - Proven experience in a marketing role with a focus on Content, Communication, and Branding. - Strong understanding of Brand Management, ideally including the creation or refresh of Brand Books. - Hands-on experience in briefing and managing external agencies for design and PR. - Creative and detail-oriented – you have an eye for quality and consistency across various formats. - Fluent written and oral communication skills in English and Dutch (German is a plus). What you can expect from us - A competitive salary, state-of-the-art technical equipment and 28 days of vacation per year. - Work fully remote from home and organize your day according to your own rhythm. - Join our PMT pension scheme and build for the future. - Enjoy creative freedom thanks to flat hierarchies, open communication and rapid decision-making. - Responsibility from day one - take full ownership of projects and follow a steep learning curve. - Take on a challenge in a fast-paced and growing industry. - We are an international and highly motivated team, in which teamwork comes first. Diversity CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation, or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don't hesitate to let us know in advance. How to reach us If you have any questions, please don't hesitate to reach out to Michelle! michelle@cycle.eco

• Be the driving force behind the Sales team: You generate high-intent leads through a creative channel mix (digital & offline) that delivers impressive CACs by aligning with the unique needs of restaurant owners, franchisees and other delivery companies. • Architect a "Find the Needle" SEO strategy: Go beyond traffic; increase visibility for high-intent niche keywords and create content that converts franchisees into leads. • Lead unconventional Performance Marketing: Implement multi-channel strategies across Meta, Google, and AI-driven outreach, while experimenting with "out-of-the-box" tactics like direct mail or D2D to reach busy decision-makers. • Turn data into growth decisions: Rigorously analyze performance and unit economics to optimize measures and scale the channels that actually move the needle.

About us At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road. From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show. Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities. Ride with us into the future - sustainable, efficient, and full speed ahead! Your Mission - Own our communication across all channels – newsletters, website, and Social Media. You set the tone, frequency, and quality standard. - Lead our branding work, including the creation and maintenance of Brand Books for all CYCLE brands, to ensure a consistent and compelling appearance. - Drive the creation of marketing materials – from copy to visuals to design assets – in close collaboration with our external agency and freelance designers to deliver high-quality output. - Coordinate PR efforts in collaboration with agency partners to build and protect the brand reputation. Support the Growth team by ensuring all content contributes to increasing visibility. Your skills and qualifications - Proven experience in a marketing role with a focus on Content, Communication, and Branding. - Strong understanding of Brand Management, ideally including the creation or refresh of Brand Books. - Hands-on experience in briefing and managing external agencies for design and PR. - Creative and detail-oriented – you have an eye for quality and consistency across various formats. - Fluent written and oral communication skills in English and Dutch (German is a plus). What you can expect from us - A competitive salary, state-of-the-art technical equipment and 28 days of vacation per year. - Work fully remote from home and organize your day according to your own rhythm. - Join our PMT pension scheme and build for the future. - Enjoy creative freedom thanks to flat hierarchies, open communication and rapid decision-making. - Responsibility from day one - take full ownership of projects and follow a steep learning curve. - Take on a challenge in a fast-paced and growing industry. - We are an international and highly motivated team, in which teamwork comes first. Diversity CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation, or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don't hesitate to let us know in advance. How to reach us If you have any questions, please don't hesitate to reach out to Michelle! michelle@cycle.eco

About us At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road. From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show. Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities. Ride with us into the future - sustainable, efficient, and full speed ahead! Your Mission - Be the driving force behind the Sales team: You generate high-intent leads through a creative channel mix (digital & offline) that delivers impressive CACs by aligning with the unique needs of restaurant owners, franchisees and other delivery companies. - Architect a "Find the Needle" SEO strategy: Go beyond traffic; increase visibility for high-intent niche keywords and create content that converts franchisees into leads. - Lead unconventional Performance Marketing: Implement multi-channel strategies across Meta, Google, and AI-driven outreach, while experimenting with "out-of-the-box" tactics like direct mail or D2D to reach busy decision-makers. - Turn data into growth decisions: Rigorously analyze performance and unit economics to optimize measures and scale the channels that actually move the needle. Your skills and qualifications - Proven experience in growth marketing with a talent for finding leads in non-traditional places (O2O, hyper-local, or AI-automated outreach). - Extensive knowledge of Google and Meta, plus the creativity to integrate "analog" channels like post/mail and door-to-door activities into a digital funnel. - Expertise at interpreting trends and unit economics (LTV/CAC) to translate complex data into clear, actionable ROI for the business. - Hands-on experience briefing and steering external SEO/Creative agencies to ensure they hit niche-specific KPIs. - Detail-oriented approach to maintaining quality, brand consistency, and high conversion rates across all performance channels. - Fluent in English; German or Dutch is a significant advantage. What you can expect from us - A competitive salary, state-of-the-art technical equipment and 20/26 days of vacation per year. - Attractive benefits include a company e-bike, medicover medical care, and medicover sports to keep you healthy. - Work fully remote from home and organize your day according to your own rhythm. - Enjoy creative freedom thanks to flat hierarchies, open communication and rapid decision-making. - Responsibility from day one - take full ownership of projects and follow a steep learning curve. - Take on a challenge in a fast-paced and growing industry. - We are an international and highly motivated team, in which teamwork comes first. Diversity CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation, or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don't hesitate to let us know in advance. How to reach us If you have any questions, please don't hesitate to reach out to Michelle! michelle@cycle.eco

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM • Act as a point of contact for German-speaking customers via phone, email, and CRM • Handle inquiries related to subscriptions, invoices, and assets • Take ownership of requests and follow through until resolution • Escalate complex cases to internal teams and coordinate solutions • Monitor account status and identify inconsistencies or issues • Ensure CRM data is structured, accurate, and up to date

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM • Act as a point of contact for German-speaking customers via phone, email, and CRM • Handle inquiries related to subscriptions, invoices, and assets • Take ownership of requests and follow through until resolution • Escalate complex cases to internal teams and coordinate solutions • Monitor account status and identify inconsistencies or issues

• Manage accounts receivable (AR), including customer follow-up and issuing payment reminders • Handle debt collection procedures and manage communication with collection agencies • Reconcile bank statements and process payment allocations • Maintain regular contact with customers to clarify outstanding balances and resolve billing discrepancies • Monitor AR aging reports and implement effective strategies to reduce outstanding receivables • Process tickets to ensure accurate payment allocation and contribute to customer satisfaction • Support month-end and year-end closing processes