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Enabling sustainable last-mile delivery.
Customer Operations Specialist
Location
Poland
Posted
74 days ago
Salary
0
Seniority
Junior
Job Description
Customer Operations Specialist
CYCLE
• Manage a large portfolio of customer accounts and maintain accurate data in the CRM • Act as a point of contact for German-speaking customers via phone, email, and CRM • Handle inquiries related to subscriptions, invoices, and assets • Take ownership of requests and follow through until resolution • Escalate complex cases to internal teams and coordinate solutions • Monitor account status and identify inconsistencies or issues • Ensure CRM data is structured, accurate, and up to date
Job Requirements
- Fluency in German and English (written and spoken); Dutch is a plus
- 1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet-based businesses
- Strong organizational skills and attention to detail
- Ability to manage multiple accounts simultaneously
- Structured, reliable, and comfortable working with high volumes
- Team-oriented mindset with a strong sense of ownership
- Customer-focused and solution-oriented approach
- Experience with CRM tools (e.g., Odoo)
Benefits
- Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector.
- Real impact: Your work improves the lives of many bike couriers.
- Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas.
- Boredom? Not a chance!
- Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility.
- International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us.
- Good compensation: We offer an attractive salary, modern equipment, and equity options.
- Strong network: You will never be alone — our experienced mechanics will always be at your side.
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