Crowell & Moring

Role Description The Court Services Specialist is an integral member of the litigation docket team, primarily responsible for managing the filing and docketing of court-related documents. This position supports the firm's attorneys and professional staff by ensuring that all legal documents are handled with the utmost precision and adherence to court deadlines. The Specialist works closely with docket staff and legal teams to review court filings, monitor rules and procedures, and update the docket database with relevant information. The Specialist also provides comprehensive administrative and filing support, assists in departmental initiatives, special projects, and handles a variety of docketing and calendaring tasks. Job Responsibilities - Assist docket department and case teams with service and filing of court documents in Federal, State and Appellate Courts. - Handle the filing of legal documents with various courts and agencies, including pleadings, motions, and other court submissions. Ensure compliance with all court rules and procedures for document submission. - Coordinate with the docket team to maintain and update the firm's docket system to keep track of court deadlines, hearing dates, and filing schedules. Ensure all deadlines are met by coordinating with the legal team. - Act as a point of contact with court clerks/administrative offices to confirm rules and procedures and facilitate the efficient processing and retrieval of documents. - Review documents to ensure compliance with local rules. - Organize and maintain electronic and physical files in accordance with the firm's document management procedures and confidentiality standards. - Provide assistance to attorneys and case teams with gathering information related to case filings and courtroom procedures as needed. - Assist with general office duties including data entry, managing correspondence, and providing information to case teams about case status and court procedures. - Research and/or monitor cases with the use of various online resources and provide court filing and service information. - Respond promptly and professionally to information requests from attorneys and professional staff regarding docketed dates, agency and court rules and procedures. - Generate calendar reports and queries for case teams based upon standard procedures and generate custom docket reports and queries as requested and directed. - Assist with other projects as assigned or requested. Qualifications - Previous experience in a law firm or legal department, particularly in a role involving court filings and/or docket management, is strongly preferred. - Strong familiarity with litigation filing procedures. - General working knowledge of state and federal court procedure, and ability to navigate jurisdictional bodies of rules and procedures as needed. - Proficiency in utilizing docketing software (i.e., CompuLaw, CourtAlert) for calendaring and reporting is preferred. - Knowledge of various court websites, docket searching and document retrieval databases (PACER, Lexis/Nexis, Westlaw, File & Serve Express etc.). - Strong knowledge of federal and state e-filing procedures and technologies. - Proficient with Microsoft Office suite applications. - Strong attention to detail and ability to prioritize tasks in a high-pressure environment. - Excellent communication, time management and organizational skills. - Strong collaborative skills and flexibility to adapt to changing department procedures when necessary. - Strong communication, problem-solving and service skills. - Available to work overtime and/or do limited business travel. Education - An undergraduate degree is required. Equivalent training and legal experience may substitute for education. - Paralegal certification is preferred. Experience - The position requires a minimum of two (2) years of professional experience during which knowledge, skills and abilities relevant to the position were attained. Pay Range - $63,000 - $87,000 Most US office locations - $69,000 - $95,000 NY & SF Benefits - Healthcare - Vision - Dental - Retirement - All-purpose leave - Progressive options such as backup childcare, wellness programs, cultural events and social activities.

Role Description The Collections Specialist is responsible for managing accounts receivable processes for assigned billing lawyers and driving the timely collection of outstanding client balances. This role includes: - Proactive client outreach - Clear documentation of collections activity - Regular reporting on aged receivables The Collections Specialist works closely with billing and ebilling teams and partners directly with billing lawyers to ensure alignment on collection strategy and execution. Qualifications - Demonstrate working knowledge of Elite 3e or comparable accounting system with the ability to instruct others in its use. - Demonstrate working knowledge of major ebilling websites such as CounselLink, Tymetrix 360, and Legal Tracker with the ability to research and resolve ebilling issues. - Demonstrated ability to organize and prioritize a heavy workload in a dynamic and complex environment to meet deadlines and daily requirements. - Demonstrated ability to analyze account information, identify discrepancies or issues, and escalate non-standard or complex matters appropriately. - Proficiency with Microsoft Office including Excel, with the ability to transform data into accurate reports and spreadsheets. - Demonstrated ability to review account information, summarize issues clearly, and provide accurate information in support of collections decisions. - Knowledge of standard accounting and finance principles, including the ability to track, organize, analyze, reconcile, and report financial data in an accurate and clear manner. - Demonstrated ability to communicate clearly and effectively, both orally and in writing at all levels. - Demonstrated ability to provide quality client service to both internal and external contacts regarding financial matters of a complex nature. Requires creativity, patience, and discretion. - Exceptional attention to detail and organizational skills as well as the ability to manage competing priorities and deadlines. Requirements - The position requires a bachelor’s degree in accounting or related field. Equivalent training and experience may substitute for education. - Minimum of three (3) years of experience in billing, collections, or credit control, ideally within a professional service or legal environment. - Experience with Elite 3E and Minisoft ARCs is preferred but not required. Benefits - Healthcare - Vision - Dental - Retirement - All-purpose leave - Progressive options such as backup childcare, wellness programs, cultural events, and social activities We take great pride in our positive, friendly culture that rewards hard work and success, while recognizing the importance of family and community service.

Role Description The Assistant Manager manages the day-to-day operations of the Firm’s ebilling function for all firm offices. The Assistant Manager will manage the ebilling team members to support the Billing and Collection teams in their ebilling work. This position provides superior internal and external client customer service while adhering to firm and client policies and Outside Counsel Guidelines. The Assistant Manager also supports client and partner onboarding activities, including: - New client ebilling onboarding - Conversions to new ebilling systems - Ongoing administration of third-party ebilling platforms Qualifications - Demonstrated advanced knowledge of Elite 3E or other similar accounting system with the ability to instruct others in its use. - Advanced knowledge of leading third-party ebilling platforms. - Experience leading and developing a team of ebilling coordinators. - Demonstrated ability to communicate clearly and effectively, both orally and in writing, with attorneys, staff, vendors, and client contacts. - Demonstrated ability to independently organize and prioritize highly detailed work in a dynamic and complex environment to meet deadlines and daily requirements. - Demonstrated ability to provide quality customer service to both internal and external contacts regarding billing or other financial matters. - Demonstrated high proficiency in Microsoft Excel and other Microsoft suite applications. - Ability to exercise considerable independent judgment, tact, and initiative in resolving problems and handling confidential matters. - Ability to understand and enforce client service standards and expectations within a law firm and/or professional services environment. - Demonstrated knowledge of accounting concepts and procedures. - Must be detail-oriented and demonstrate a commitment to accuracy and thoroughness. Requirements - A bachelor’s degree in accounting or finance is required. - The position requires a minimum of five (5) years of progressive experience in ebilling that includes experience coordinating work, training others, providing workflow oversight, or the direct supervision of others. - Experience in a professional services organization is preferred. Benefits - Healthcare - Vision - Dental - Retirement - All-purpose leave - Progressive options such as backup childcare - Wellness programs - Cultural events and social activities

• Conducts corporate research using internet and other research tools • Enters and updates data in the firm’s conflicts database • Analyzes information provided with new matter requests for compliance with firm policies • Reviews conflict of interest reports for new firm matters • Assists with resolution strategies and outreach to impacted attorneys • Reviews engagement letters for new clients • Reviews new matter scope communications • Assists Conflicts Director, Manager and Assistant Manager with the training of new Conflicts Information Specialists • Assists with issues associated with special projects such as bankruptcies • Participates in testing and development activities associated with the Conflicts Department

• Performs technical and operational support for the firm’s networks and server infrastructure. • Implements security, operational patches and firmware updates to the firm’s firewall’s infrastructure, and other network equipment. • Collaborates with other staff professionals on day-to-day tasks and special projects. • Works with other technology groups internally and externally to resolve network issues, recommend networking configurations, and supports the connectivity for all the firm’s offices, applications, and equipment. • Responds to alerts from monitoring tools to ensure the overall health of the network. • Flexibility to assist with network issues after hours and on weekends, on an as-needed basis.

• Support attorneys by reviewing claim files • Compile factual summaries • Identify key documents • Facilitate legal analysis regarding liability • Potential defenses, exposure valuations, and settlement strategies • Review and analyze health care claim files • Evaluate merits and potential liability of claim batches • Maintain case summaries, claim trackers and databases • Synthesize information into actionable summaries

• Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms. • Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities. • Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy. • Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs. • Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams. • Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems. • Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions. • Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm. • Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements. • Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management. • Lead and mentor direct reports and/or cross-functional project teams as appropriate. • Contribute to strategic projects and cross-functional initiatives, providing analytical and operational expertise as needed.

• Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms. • Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities. • Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy. • Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs. • Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams. • Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems. • Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions. • Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm. • Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements. • Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management. • Lead and mentor direct reports and/or cross-functional project teams as appropriate. • Contribute to strategic projects and cross-functional initiatives, providing analytical and operational expertise as needed.

• Support the firm’s billing function by ensuring accuracy and compliance with client outside counsel guidelines • Review time during the month of entry • Identify non-compliant entries and necessary edits • Develop and implement technology-driven solutions, including AI • Streamline billing operations and optimize timekeeping practices • Assist the Senior Compliance Manager in Ad Hoc requests and projects • Organize and lead periodic meetings with stakeholders

• Analyzes conflict of interest reports for all new firm representations and lateral attorney hires to identify potential conflict problems. • Resolves conflict of interest issues (to include obtaining necessary waivers and drafting ethics wall memos) related to the firm’s clearance of new clients, new matters and lateral attorneys. • Analyzes information provided with new matter requests for compliance with firm policies and applicable rules of professional responsibility, and reviews and edits draft engagement letters for compliance with same. • Performs other duties as assigned.