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Senior Manager, Business Intelligence – Experience

ManagerManagerOtherRemoteSeniorTeam 1,001-5,000Since 1979H1B SponsorCompany SiteLinkedIn

Location

District of Columbia + 1 moreAll locations: District of Columbia | Washington

Posted

159 days ago

Salary

$119K - $180K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Manager, Business Intelligence – Experience

Crowell & Moring

• Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms. • Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities. • Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy. • Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs. • Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams. • Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems. • Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions. • Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm. • Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements. • Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management. • Lead and mentor direct reports and/or cross-functional project teams as appropriate. • Contribute to strategic projects and cross-functional initiatives, providing analytical and operational expertise as needed.

Job Requirements

  • Advanced expertise in Litera Foundation, with a minimum of 2 years in a system administrator or leadership role.
  • Proficiency in Microsoft Power BI, including dashboard/report development.
  • In-depth understanding of CRM, experience management, and marketing systems and their integration within business intelligence ecosystems.
  • Demonstrated ability to lead complex, cross-functional initiatives, align competing priorities with strategic objectives, and deliver results in a deadline-driven, collaborative environment.
  • Proven experience in data governance, quality control, and reporting accuracy.
  • Excellent relationship-building and communication skills, with a strong ability to influence, advise, and partner with senior stakeholders.
  • Champion for process improvement, change management, and user adoption, with a continuous improvement mindset.
  • Ability to manage complex, cross-functional projects and multiple stakeholders with diplomacy and agility.
  • Strong attention to detail and strategic thinking skills.
  • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint), leveraging these tools to analyze complex data and deliver clear communications and insights.
  • Operates autonomously in a remote or hybrid environment, proactively driving initiatives while maintaining alignment with senior leadership and stakeholders.

Benefits

  • healthcare
  • vision
  • dental
  • retirement
  • all-purpose leave
  • progressive options such as backup childcare
  • wellness programs
  • cultural events
  • social activities

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